Sales Store Manager

SUMMARY

SKILLS

EXPERIENCE

KIMBERLY WARREN

*** ***** **. **. #***, Athens, TN 37303 H: 423-***-**** ********@*****.*** Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees. Ability to self-start and or work in a team setting. Goal driven, reliable and honest. POS systems operations

Stock management

Merchandising

Billing

Sales techniques

Issue resolution

Sales strategies

Driving business growth

Customer outreach

Building brand awareness

Leadership development

Cash handling accuracy

Inventory control procedures

Proficient in MS Office

Organized

Excellent multi-tasker

Dedicated team player

Approachable

Team leadership

10/2015 to 11/2019 Shift Manager

Bath And Body Works Cleveland, TN

Cross-trained in every store role to maximize operational knowledge. Ran daily reports to assess performance and make proactive adjustments. Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels. Helped employees operate productively and stay on task to meet business and customer needs.

Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.

Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.

Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations. Increased overall team efficiency and productivity. Oversaw schedules, accepted time off requests and found coverage for shifts.

Mentored and supported new employees to maximize team performance. Managed and mentored 17 staff members.

Upheld company standards and compliance requirements for operations and cleanliness of all areas.

Trained and supervised staff members.

Led district conference calls with similar teams to update and align sales objectives.

EDUCATION AND TRAINING

Handled over $1000 in funds each day in fast-paced sales environment. 04/2016 to 07/2016 Tap Supervisor

Bath And Body Works Chattanooga, TN

Temporarily covered the role of Supervisor in an A+ volume store. Opening and closing duties, daily cash deposits, hiring, training and coaching sales team, oversight of all staff, coaching up and down the hiearchy, customer service, assisting with scheduling, ensuring all shifts were covered. 02/2010 to 02/2012 Assistant Store Manager

Bath And Body Works Chattanooga, TN

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

Assessed, optimized and elevated operations to target current and expected demands.

Partnered with associates to develop and implement merchandising plans to guarantee profitability on weekly basis.

Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels. Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Encouraged professional growth and talent development in associates to increase performance in all areas.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.

12/2017 BBA: Business Administration

Bryan College Dayton, TN

Expected in 03/2020 MBA: Business Administration And Management Bryan College Dayton, TN

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