Miriama Lagilagi

Address: * ******** ******, ********** ****, Salisbury, United Kingdom

Postcode: SP1 3PG

Mobile: 075********

Email: adkyx7@r.postjobfree.com

Personal Statement

I am student at University of Hertfordshire studying international Tourism Management. I am enthusiastic, reliable, and I put all my effort in every task I am given. From various customer-face experiences working in a 4 star hotel, bar and in the university restaurant I am confident in interacting with people. Through this I have proven ability to work as a team and individually, managing to complete projects to the highest standard with a meticulous attention to detail and manage to work well under pressure. I can deal with problems in a resourceful manner and negotiate to achieve beneficial agreement. I hope I can continue to hone these skills in any environment and gain additional insights into the hospitality management techniques.

Education/Qualifications

International Tourism Management Sep 2018 – June 2021 University of Hertfordshire

Enterprise and Technology for Tourism and Events

Principles of Tourism and Event marketing

HR Management for the Tourism & Event Industry

Hospitality Management

BTEC Travel and Tourism Level 3 Extended Diploma Sep 2017 – Sept 2018 Salisbury Wiltshire College

DDD

BTEC Travel and Tourism 90 Credit Level 3 Yr. 1 Sept 2016- June 2017 Salisbury Wiltshire College

MMM

Relevant GCSE’s Aug 2013- June 2016 Stonehenge School

8 GCSE’s at grades A-C incl. Maths, English and French

Work Experience

Food and Beverage Assistant Aug 2016- Present

Legacy Rose and Crown Hotel, Salisbury

Delivering excellent customer service

Taking orders

Carrying out exceptional food and serving drinks

Assisting, preparing and clearing functions i.e. weddings, meetings and special occasions

Money handling

Bartender Oct 2019- March 2020

Slug and Lettuce, St Albans, Hertfordshire

Worked late shifts

Make cocktails and deliver exceptional food

Deliver high standard of customer service

Assist in clearing and closing the store

Money handling

Catering Assistant Oct 2019- Dec 2019

University of Hertfordshire-De Havilland Restaurant, Hatfield

Deliver food to customer

Clean, wash up, and prepare food

Restock food

Clear tables

Till operation

Assist with events

Nursery Assistant June 2016

Noah’s Ark under 5’s nursery, Salisbury

Provide high standards of care to meet the individual needs of all children

Prepare and supervise activities

Maintain a positive attitude at all times with children, colleagues and visitors

Follow all health and safety policies and procedures and undertake a shared responsibility for cleanliness and health and safety throughout the nursery

Skills

Customer Service: I am able to interact with people of all ages through work experiences in hotel restaurant. Ensuring I am listening and understanding their needs.

Data Analysis: I have knowledge in Microsoft office packages. I am able to use Excel in solving maths problems and inputting value information.

Communication: I have proven ability in effective communication, verbally and in written form. Able to use this in all backgrounds of work experience, from hotel restaurant, catering assistant and as a nursery assistant, working alongside professionals who have several different skill sets.

Problem-solving skills: Throughout the four years of working in hospitality I am able to solve conflicts reasonably in a calm manner. In a number of assignments at university, as a group and individually, I am able to overcome difficult situations by being analytical and logical.

Organisational skills: Alongside my university studies I have managed to juggle my social life, work and university society commitments.

Other awards and achievements

Prefect Sep 2015- June 2016 Stonehenge School

UNICEF society volunteer Sept 2019-June 2020 University of Hertfordshire

References Available

Educational

Mrs Alethea Bradley

Programme Leader, University of Hertfordshire

Email: adkyx7@r.postjobfree.com

Tel: +44-170*******

Professional

Mr Deepak Limbu

Food and Beverage Supervisor, Legacy Rose and Crown Hotel

Email: adkyx7@r.postjobfree.com

Tel: +44-770*******

Interests

-Netball - Reading

-Baking

-Travelling

Contact this candidate