Desktop Support Data

Jeremy Woodard Pearland, TX 979-***-**** *********************@*****.*** LinkedIn

Information Systems Analyst Desktop Support

Innovative IT Support Leader offering more than 15 years of progressive technical industry expertise with proven ability to turn ideas into successful projects. Specialized experience in a variety of operating systems, hardware, software, applications, installation, and management, with proven ability to master new tools and technologies quickly. Dynamic leadership and team building capabilities driven by expert communications skills and analytical mindset. Deep level understanding of the entire spectrum of IT support and troubleshooting best practices. Skilled in strategic IT support, planning and implementation; able to prioritize effectively, multi-task and achieve business objectives within time and budget. Exceptional business consulting experience with a customer-focused attitude and the ability to manage multiple high-profile projects and teams.

Core Strengths

Technical Support Troubleshooting Customer Service Multitasking Software Installation IMAC System Migrations IT Operations Telephony TCP/IP LAN WAN DNS VPN VOIP Disaster Recovery Break/Fix Asset Management Leadership Team Building Strategic Planning System Administration MS Office O365 MS Exchange MS SharePoint MS Teams Active Directory One Drive Windows Server 2012 Windows 7 & 10 Citrix SCCM Service Now

Certifications

Dell Certified Help Desk CompTIA A+ Dell EMC Certified Expert (DECE)

Microsoft Certified System Desktop Support Technician (MCDST)

Microsoft Certified Desktop Support Technician (MCDST)

Professional Experience

3Coast Houston, TX 8/2020 - 9/2020

Information Systems Technician

Migrated/Upgraded corporate PC’s from Windows 7 to Windows 10.

Distribution International Houston, TX 10/2019- 1//2020

Information System Support Engineer

Maintained operational efficiency of corporate systems, networks, VOIP, peripherals and mobile devices.

Assured all software’s distributed per licenses purchased via SCCM.

Built, Maintained, and recovered and/or replaced all corporate devices for new and prior employees.

Assured systems, software’s, licenses, rights and permissions, ID’s & Passwords were working properly and repaired, or replaced in the instances when they were not.

American International Group (AIG) Houston, TX 5/2014– 06/2019

Desktop Support Analyst

Provided prioritized technical support to executives and department leads in moments than needed immediate resolution.

. Recipient of AIG Customer Excellence Award. In 2018

Troubleshoot and resolve end user issues efficiently and respectfully.

Completed IMAC on all corporate devices, ranging from Desktops, Laptops, mobile devices, and Mac systems.

Effectively communicate with end users to assure all device rights, permissions, accesses, software’s, LAN ID & Password, Network access and Peripherals are functioning efficiently after each ticket is closed..

Netsync Network Solutions Houston, TX 02/2014 - 05/2014

Desktop Support Technician

Imaged, Configured and setup PC's and mobile devices. For the HISD school district.

Collected data for the analysis and optimization of system and network performance.

Atos IT Solutions and Services Inc. Freeport, TX 03/2011 – 01/2014

Information Systems Support Specialist

Identified and resolved issues quickly and efficiently for over 700 remote and on-site users.

Ensured workstations performed optimally as a standalone while being able to communicate to network.

Repair and/or upgrade corporate Desktop's and Laptops and assured all HD's were upgraded to Solid State drives.

Performed daily backup of all VPN and onsite user’s intranet data via multiple Dell PowerEdge R920 1000 TB servers.

Advanced Computers Freeport, TX 07/2006 – 01/2011

Network Analyst

Performed installation and solved break/fix issues for businesses and individual users.

Created and completed periodic data backups and developed rotation schedule with Iron Mountain for storage.

Determined computer and network system needs of organizations to ensure they were properly set up.

Collected data for the analysis and optimization of system and network performance.

Education

Computer Science Specialized Computer Support Training Brazosport College Richwood, TX

Contact this candidate