Mobility Administrator
Resume:
Lawrence Tyson
Dallas TX *****
********@*****.***
Professional Summary:
Professional skilled in network security, compliance, threats and vulnerability, application data, and identity management. Performed installations, configurations, diagnostics, and preventive maintenance on hardware and software components through hands-on technical training through Leader Quest in Dallas, Texas in 2020.
Information Technology Education:
CompTIA Security+ (Certifications Pending – LeaderQuest Academy – Dallas, TX – 2020)
Technical Skills:
Mobile Device Platforms: Air-Watch, Soti, Intune, Mobile Iron, Apple Configurator 2, Service Now IT Management, Networking Tools - TCP/IP/WAN/LAN/ WiFi .
Operating Systems: Mac, Android, iOS/ Microsoft Windows 7, Windows 8, Windows 10
Professional Experience:
PepsiCo/Frito-Lay - Plano, TX Apr 2019 - Dec 2019
MDM Engineer - AirWatch
Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Enforce mobile device policies and procedures in the MDM AirWatch environment.
Experience working with VPN with AirWatch as well as WiFi permissions.
Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions. Management over 140-k devices
DXC Technologies - Plano, TX Aug 2018 - Mar 2019
Mobility System Administrator
Responsible for the upkeep, configuration, and reliable operation of Raytheon Mobile department.
Provide daily reports, assist with configuration deployments, DEP & Non-Dep devices.
Assisting in deployments & securing of mobile devices. Managing over 100-k devices.
Creating Networking Profiles for the Client and checking policies for the network.
Greyhound Lines - Dallas, TX Feb 2016 - July 2018
AirWatch MDM Manager
AirWatch Administrator for Greyhound and Bolt-bus, responsible for device management, inventory, configurations, deployments.
Implementing profiles for various departments within the AirWatch environment and securities procedures.
Air-Watch, Soti and Mobile Iron admin for Enterprise Mobile
Enterprise Mobile - Plano, TX Oct 2010 - Feb 2016
Mobile Technical Support Specialist
Providing advanced technical support for a major airline and fortune 500 companies on mobile technology, troubleshooting various platforms including iOS, Windows Mobile, Android, Blackberry, and specialized mobile devices.
Responsible for working on the VPN and protocols & using TCP/IP.
Assist with deployments, enrolling and creating users in Air-watch, Mobile-Iron and Soti for Mobile device management.
Apple, Inc. - Addison, TX Sept 2008 - June 2009
Support Lead
Providing advanced technical support for 25 agents, providing assistance for activation for Apple iPhone.
Probing for operations through Windows and Mac operating systems. Creating engineering tickets and finding final resolutions on various issues
AT&T - Fort Worth, TX Aug 2007 - Apr 2008
U-Verse Technician / Help Desk Support
Responsible for order management and activations of Internet, phone & cable account, resolving fallout issues adding and removing products or services.
Troubleshooting connectivity for Internet IP addresses, sending out repair tickets for installations, communicating with various groups through windows chat, creating a library for resolving returning issues.
T-Mobile - Frisco, TX Dec 2006 - July 2007
Technical Specialist
High volume call center, checking tower locations for signal strength's, creating or fixing trouble tickets troubleshooting wireless synchronization use of multiple programs provide customer service with information on mobile device.
Wireless PIM synchronization maintain accurate notes on accounts and serve as liaison between T-Mobile and RIM. Providing assistance for accessing remotely, updating software.
Military Service
Branch: US Navy Reserve – NOSC Ft Worth TX Feb 2002 to Present
Detainee Operation's- Tacoma, WA Apr 2008 - Aug 2008
Detainee Operations –Taji Iraq July 2009 - June 2010
US Navy Customs – Kuwait/ Iraq Oct 2004 – Aug 2006
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