Manager Customer Service

Seeking a position where more than * years of retail experience will contribute. A presented,

articulate, and well-spoken store manager, who possesses a keen eye for trends and a passion for the retailing industry with an understanding of the importance of customer service, customer experience and product knowledge. Self- motivated, target driven, ability to drive sales, able to recruit, select, train, and develop exceptional staff whilst ensuring that team members always deliver outstanding customer service. My passion to retail industry has helped me gain experience and knowledge across inventory management, merchandising, supplier management, store management & workforce management. Currently looking to work for a company that promotes from within and rewards who always go the extra mile. SKILLS and EXPERTISE

Business Awareness Store concept Visual merchandising Stock management Customer Service Effective Communication Sales Operation Detail Oriented Time management IT knowledge Merchandising Supplier/vendor relationship Recruitment& Training Customer complaint resolution Team management

PROFESSIONAL EXPERIENCE

Choppies Group of Companies

● Cluster Manager, Jwaneng, Botswana, Nov 2017 — Present

Managing store budgets

Cross verifying financial transactions with daily sales report

Ensuring customer service of highest standard all time

Managing a team of 100+ staff including Mangers, Supervisors, and floor staff

Production planning for fresh produce departments based on sales trend.

Department wise inspection to ensure store, hygiene & safety standards are met.

Implementing and controlling store procedures

Attendance checking and regularization

Analyze product stock levels and ensure sufficient stock levels

Reporting to HQ /Suppliers on overstock/out-of-stocks scenarios.

Conduct pending order review and coordinate with suppliers for timely delivery

Negotiate with suppliers for better price and offers

Routine inspection of entire infrastructure and fixtures.

Review merchandising and ensure clear product visibility

Conduct timely checking of records & checklist

Ensure regular waste disposal and environmental hygiene Retail Manager ● Jwaneng, Botswana ● +267-******** ● *****************@*****.*** Sreejith Cheriyath

Ensure developing good relationship between staffs and suppliers

Conduct seasonal/trend based promotional activities

Conduct interview for store staff on ad hoc basis

Employee grievance handling and conflict management

Ensure local staff development and growth

Recruiting, training, supervising employees.

Organizing staff training and development

Management reporting and coordination

Ensuring compliance with health and safety norms.

Evaluate local buyer trends and introduce innovative sales strategies

Conduct local market research and suggest to management on new location analysis. Key Accomplishments:

Achieved steady growth in the store of about 10% in last 3 fin-years, with minimized stock loss (<1%)

Received Best Superstore award, 2018-19

Best Management Team award in 2018-19 from the Group Chairman.

● Branch Manager, Jwaneng Branch Sept’14 – Nov.’17

● Branch Manager, super-store Gaborone. May’13 – Sept.’14

● Assistant Manager, Hyper-store, Gaborone. Aug ‘12 – May’13 Anand Palanisami Corporation, TripGoTrip,

● Business Development Manager January 2012 — July 2012

Market survey for the newly formed travel portal.

Collecting the contact and business details of the clients.

Explaining the clients about the product, a travel portal which was in production

/initial stage, and collecting their feedback, recommendations, and suggestions.

Reporting to the Head Office.

Anand Palanisami Corporation, White-Ads,

● Business Development Executive July 2011 — January 2012

Identifying the clients from the market.

Communicating and convincing the clients about the benefits of our service.

Negotiations.

Follow-ups to maintain the customer relationships. ACADEMIC CREDENTIALS

MBA, Marketing

GIM, BHARATHIAR UNIVERSITY 2009-11

BBM & CA

SNR SONS COLLEGE OF ARTS & SCIENCE BHARATHIAR UNIVERSITY PERSONAL INFORMATION

NATIONALITY: INDIAN

DRIVING LICENSE: BOTSWANA, INDIAN

CURRENT ADDRESS: PLOT 212, EU 1, JWANENG, BOTSWANA.

PASSPORT # P4081127

MARITAL STATUS: MARRIED

LANGUAGES: MALAYALAM, ENGLISH, HINDI, TAMIL

PERMANENT ADDRESS:

CHERIYATH HOUSE, BRAHMAKULAM (P.O), TRISSUR, INDIA, PIN: 680104.

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