Software Engineer Customer

MAGTHELIN MICHAELRAJ

Mobile: +919*********

E-mail: *********@*****.***

OBJECTIVE:

Seeking a challenging position where my skills and knowledge can be best utilized in successful completion of the assignments.

WORK EXPERIENCE:

1)

• Organization : HCL Technologies

• Duration : 21st Sep 2011 to 11th Nov 2016

• Project : Wyse Technology

• Domain : Wordpress, .Net, DHTML, Java, Salesforce and Customer Support

• Team Size : 15

• Designation : Software Engineer

Job responsibilities:

Responsible for the maintenance of the project, monitoring daily approval activities and customer support tickets, in order to attain customer satisfaction.

As a team new ideas were implemented and executed as per the tasks assigned.

Enhanced the project as per the customer requirements on time.

Developed SQL Query Tool in order to retrieve data for intra project requirements.

Assigning daily tasks and monitors the level of completion with the team in order to complete it on time.

Ensure the achievement of daily, weekly, monthly and annual reports.

Attended live training for operations, leadership, company policies, performance management and career development.

Completed intra online assessments.

Maintaining project’s production and development replica from the server.

2) I have created videos in YouTube for ONGC public school (CBSC) to teach students online during this pandemic. Also made some culinary videos with proper subtitles. All the videos were edited and uploaded by myself out of my own interest.

ACADEMIC QUALIFICATION:

Course

Institution

Board

Year

Percentage

B.Tech (Information Technology)

DMI Engineering College,

Chennai

Anna

University

2011

78

B.A., B.Ed., (English)

Annamalai University

Annamalai University

2016

70

HSC

T.N.Hr.Sec.School

State Board

2007

80

SSLC

T.N.Hr.Sec.School

State Board

2005

90

ACHEIVEMENTS:

Achieved school 1st grade in 10th standard.

Undergone in-plant training project in ONGC, Karaikal.

Obtained ‘Livewire Award’ for completing the project development on time and enhanced it in higher level for the customer satisfaction in HCL Technologies.

Secured the best Customer relationship management award and also received appreciation mails from customers and managers for managing the team in the best manner.

PERSONAL DETAILS:

Father’s Name : Mr. A. Michael Raj

Date of Birth : 11.03.1990

Age : 30Yrs

Sex : Female

Nationality : Indian

Marital Status : Married

Experience : 5 Yrs

Languages Known : Spoken - Tamil, English

Read & Write – Tamil, English and Hindi

Hobbies : Reading Books, Playing Chess, Listening to Music, Singing

And Communicate with people.

Permanent Address : 35 Thenral Nagar, Porayar, Tharangambadi Tk

Nagapattinam Dt., Tamilnadu, India, Pin code - 609307

Temporary Address : 8 Annai Nagar, Sri Vaibhav Appartment (ground floor),

Korrattur, Chennai, Tamilnadu, India, Pin code – 600076

Passport Details : Passport no; J2901723

: Date of issue; 02/08/2011

: Date of expiry; 01/08/2021

: Place of issue; Tiruchirappalli, INDIA.

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief. I undertake to inform you of any changes therein, immediately.

Date : 03-Feb-2021

Place : INDIA - Chennai MAGTHELIN MICHAELRAJ

Contact this candidate