Front Desk Sales
Resume:
Sara Gerhardt
Sanford Fl, *****
*****************@*****.***
Experienced in all departments of hotels. Has worked with FOSSE, Ophera, and OnQ computer system. An enthusiastic, outgoing, dedicated to guest relations. Well trained in the Hospitality field for four years.
Work Experience
Housekeeping Supervisor
Hampton by Hilton - Clewiston, FL
Present
• Opening hotel in charge of rooms
• Head of housekeeping department
• insures that the room quality is up to Hilton standards
• In charge of supply inventories, training and schedules
• Inspected 86 rooms on an average day
Sales and Front Desk
Best Western Plus - Lockport, NY
November 2019 to March 2020
• Sales coordinator for wedding and groups blocks and banquets halls
• Assist with guest needs and services as well as checking in and out of the hotel
• setting up and breaking down breakfast
• Answers phones and guest requests
Front Desk and housekeeping Supervisor
Hampton by Hilton - Lockport, NY
January 2018 to October 2019
• Sales coordinator for wedding and groups blocks
• Assistant to the General Manger
• Handles all training and scheduling at the desk
• Assist with guest needs and services as well as checking in and out of the hotel
• Assist in setting up and breaking down breakfast.
• Head of housekeeping department manage over 15 people in the hotel
• supervised the housekeeping department that insures that the room quality is up to Hilton standards
• In charge of supply inventories, scheduling, supervising for housekeeping department.
• Inspected 72 rooms average a day
Front Desk Receptionist/Night Auditor
Courtyard by Marriott - Buffalo, NY
August 2017 to January 2018
Maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy
• Responsible for the overall operations and appearance of the front desk.
• Assist with guest needs and services as well as checking in and out of the hotel.
• Answer phones.
Steward
American Cruise Lines
April 2016 to September 2016
• 16-week temporary position to gain experience in the Hospitality field
• Housekeeping maintaining cleanliness to high standards in staterooms and public areas.
• Serving breakfast, lunch, cocktail hour and dinner service to a fine dining experience.
Education
High School Diploma
Lake Howell High School - Winter Park, FL
2011 to 2015
Skills
• Front Desk (3 years)
• Reception (3 years)
• Sales Experience (3 years)
• Hotel Experience
• Hotel Management
• Supervising Experience
• Housekeeping Management
• Assistant Manager Experience
Certifications and Licenses
Driver's License
CPR/First Aid
October 2018 to Present
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