Manager Accounting

TAMER GENDI

***** ********* **, ******, ** ***** ******@*****.*** 727-***-****

EDUCATION

University of Phoenix Tampa, FL

Master of Business Administration (MBA) emphasis in Technology Management

Florida A&M University Tallahassee, FL

Bachelor of Science in Accounting

EXPERIENCE

Asure Software Tampa, FL

January 2021 – Present

Human Capital Management (HCM) – Product Owner

Partner with IT and Product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision

Translate features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements

Act as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations

Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization

Create Sprint Release Plans with input from development teams

Collaborate with stakeholders to understand business problem statements and convert them into user stories

Act as liaison between business, sales and IT teams to refine the product and incorporate features based on market demands

Provide relevant product documentation, including user guides and release notes information

Utilize working knowledge of product management to interact with developers, communicate needs, and drive feature execution

Asure Software Tampa, FL

December 2016 – January 2021

Human Capital Management (HCM) Software Quality Assurance Engineer – Team Lead

Monitors software development processes and performs work activities such as coordinating QA Testers, designing new tests, collaborating with other departments, and making sure software development projects are completed in a timely manner

Meets milestones as well as quality levels by creating spreadsheets and TFS work items in order to estimate, schedule, and track progress and end results

Effectively improves the test process to minimize low priority and last-minute bug fixes that could negatively affect the planned schedule

Implements tracking spreadsheets to monitor release items and progress and communicate them with Support team

Works closely with development and support groups to facilitate software releases

Works with upper managers in order to develop resource allocation and QA plan for the quality assurance aspects of the development schedule

Works closely with Product Management and Engineering Development Management to better communicate product enhancements to the team

Coordinates with Product and Development teams on major and minor releases, customer escalations, and support the overall product roadmap

Responsible for employee development, performance planning and review, counseling, evaluation, and hiring

Participate in Bug Council and Triage meetings to provide QA testing feedback on all working items

Performs employee’s performance reviews, hiring and promotions

Assign, maintain, and close Microsoft Team Foundation Server (TFS) QA Tasks and maintain all Test Plans in TFS

Oasis Outsourcing Tampa, FL

June 2014 – December 2016

Business System Analyst – IT Department

Functioned as a project manager and tester facilitating meetings with stakeholders including IT and marketing users

Provided project status updates to senior managers and directors.

Performed all aspects of verification, including development, QA, and UAT testing.

Identified, isolated, reported, and tracked defects throughout the project.

Developed, executed, and documented test plan and test cases on different devices to make sure the website is responsive on desktop, mobile devices, and tablets.

Maintained the bug cycle, bug verification, closure of the assigned testing tasks.

Functioned as a project manager and tester for the developing of the Employee and Client mobile apps on IOS Apple Platform

Functioned as project manager and tester for upgrading the corporate phone system to Avaya included review of departmental call flows and working with outside vendor on programming the phones and call charts

Hewlett Packard (HP) Tampa, FL

January 2010 – June 2014

Business System Analyst/Test Lead

Test lead on the ICD-10 implementation project responsible for System Integration Testing (SIT), Regression testing, Performance testing, and double coding testing

Coordinated and delegated the work of the test team and monitored performance

Followed up on any outstanding open test defects using Rational Clear Quest

Compiled test metrics and dashboards for senior managements and client

Developed and maintained test schedules, and issuing test status and summary reports

Provided workflow directions to fellow team members, directed, formulated, and developed test strategies, test plans, and test cases

Met with team members on a weekly basis to ensure work was going according to plan.

Trained new staff to ensure efficiency and consistency

Articulated and presented business analysis results clearly and concisely to programming staff. Presented test results to operational, business units, and client, and obtained the required sign off from all relevant stakeholders

System administrator for Rational Quality Manager (RQM) and Rational Clear Quest (CQ), responsible for adding/deleting/training new users and resolved any issues related to the Rational suite

Facilitated and helped in coordinating the testing with Managed Care Entities (MCE) on receiving their files in the new ICD-10 format and collecting the appropriate sign offs

Gathered business requirements from subject matter experts (SMEs) and wrote business requirement document

Actively involved in gap analysis and business refinement process, including checking and validation of requirements in conjunction with the stakeholders

Prepared and developed test plans and test cases scenarios to successfully perform the system integration testing and user acceptance testing using Rational Quality Manager (RQM)

Acted as a subject matter expert in certain systems, processes and functions of the organization

Business System Analyst – System Support Group

Assigned to the Durable Medical Equipment (DME) group responsible for analyzing Center of Medicare and Medicaid Services (CMS) Change Request and creating/updating CMS business rules based on new policy statements

Conducted User Acceptance Testing (UAT) by entering test claims into VMS (VIPS Medicare System) to ensure that changes identified by CMS finalize with expected results and are incorporated into the new VMS release

Identified and resolved difficult claims by utilizing knowledge of medical coding systems such as ICD-9, and HCPCS as well as conducting research via governmental websites, Medical Policies websites

Participated in the CMS Integrated Data Repository (IDR) project

Participated in the CMS Electronic Submission of Medical Documentation (esMD) project

Improved the accuracy and consistency of the claim adjudication process using three claims adjudication subsystems

Participated in conference calls with CMS, HP, and other system maintainer representatives to review proposed regulations and system changes

Participated in the analysis and design calls for the implantation of the ICD-10 project. Also, assessed VMS (VIPS Medicare System) to identify different areas in the system that will be impacted with ICD-10 implementation and completed a cost estimate and project plans that was submitted to CMS for review

Keller Williams Realty Palm Harbor, FL

March 2009 – December 2009

Real Estate Consultant

Marketed Homes in Tampa Bay area by utilizing a proven successful market plan. Promote sales of properties through advertisements, open houses, and participation in multiple listing services

Worked with home inspectors and appraisals to determine any actions that need to be taken prior to closing

Successfully guided homebuyers and sellers through the sale and purchase of properties. Coordinated appointments to show homes to prospective buyers

Liberty Mutual Boston, MA

March 2008 – November 2008

Senior Business System Analyst – Human Resources Administration and Payroll Systems

Acted as a project manager for the VISTA Operating System upgrade and made certain that the HR applications portfolio is VISTA compatible

Handled production support Level 3 for the Time Management application.

Assisted in the implementation of Oracle Incentive Compensation (OIC Sales) and its integration with Oracle HRMS

Tested the Oracle OIC calculation functionalities and how the compensation plan elements are displayed on the Oracle OIC screens

Assisted in the integration of Oracle OIC with Oracle HRMS and the synchronization of HR transactions committed in HRMS to feed to Oracle OIC via Resource Sync

Responsible for the business and functional requirements development of medium and large-scale system development projects

Conducted meetings with identified stakeholders to discuss business needs and manage stakeholders’ expectations as project progresses

Developed test scenarios, scripts and conducting testing effort, including the recording of testing issues and results

Worked with end-users and IT personnel in order to develop processes of how to add new cost center to the Oracle organizational hierarchy

Created and distributed ad-hoc reports for analysis by internal and external business units

Gathered and analyzed requirements through interviews, workshops and other analytical techniques, providing initial estimates for the work, then producing scoping documents and detailed requirements

Boston Medical Center Boston, MA

August 2007 – December 2007

Business System Analyst – Financial Information Systems

Assured timely submission of claims through the billing system

Performed daily claims reconciliation between Eclipsys/SDK and SSI billing and ensure the total claims are reconciled between the two systems

Downloaded the third-party remittance from each payer’s website and created payment posting logs for each payer for payment processing

Downloaded files from EMS and uploaded them into SDK on a daily basis

Validated the Free Care claims on a weekly basis and worked with Free Care Area to correct claim errors in SSI Billing when necessary

Hewlett Packard (HP) / NHIC Hingham, MA

June 2006 – August 2007

Business System Analyst – System Support Group

Gathered requirements for change request from the center of Medicare and Medicaid service (CMS)

Ensured that CMS change requests, JSMs, and other directives are implemented timely. Lead for 2006 and 2007 ICD-9 and HCPCS annual update project for Medicare Durable Medical Equipment (DME)

Discovered $1.9M in claims overpayment over a 4-year period related to Nebulizer’s HCPCS codes and set up an edit to prevent overpayment in the future

Improved the accuracy and consistency of the claim adjudication process using three claims adjudication subsystems

Developed Project Plan and outline all necessary tasks needed to implement projects. Executed test cases and meet with team to discuss items of concern

Used the test region to ensure successful set-up and maintenance of system

Conducted necessary research to identify and resolve problem reported

Provided technical support and subject matter expertise to internal business partners

MetLife Tampa, FL

July 2001 – May 2006

PeopleSoft Upgrade Team Lead – Mortgage Accounting Department

Team lead for implementing the upgrade of PeopleSoft 7.5 to PeopleSoft 8.8 in the Mortgage Accounting unit

Team lead responsible for testing and documenting all supported product integrations. Participated heavily in meetings to discuss project plans, schedules, deliverables, and synchronizing the teamwork

Executed test scripts to test the new functionality of PeopleSoft 8.8 and to test the converted financial data for 2004, 2005 and 2006 Q1

Provided deliverables sign-offs to managers and controllers on time

Business Analyst – Mortgage Accounting Department

Team lead for logging, tracking, and testing all the system issues and defects

Actively participated via email, conference calls, and made some key decisions in the implementation of monthly enhancements releases

Acted as a liaison between business users and IT partners

Gathered all the necessary data to resolve system defects or issues in a timely manner, and communicated the issues effectively with IT department

Developed and executed test scripts using Test Director 8.0 in order to test the new system functionality

Designed and developed customized applications, unit test and user acceptance testing in client / server environment

Met challenged deliverable deadlines and worked on several engagements simultaneously. Partnered with user and IT community to gather requirements and developed technical design, development, enhancements and maintenance

Prepared and conducted training for new system functionality

Accountant Analyst – Mortgage Accounting Department

Reconciled the company’s mortgage information system against recorded general ledger transactions to ensure the completeness and accuracy of accounting information using Microsoft Excel

Reviewed and cleared items in suspense from automatic feeds

Assisted my manager in implementing Recon Plus software to reconcile commercial mortgage general ledger and suspense accounts

Checked the daily feed from the servicers. Assisted with the monthly and quarterly end close. Prepared high - level management reports using Microsoft Word and Excel and responded to questions from report users

SKILLS

Microsoft office suite (Word, Excel, Access, and PowerPoint), Visio, SDLC, Lotus Note, Peachtree Accounting Program, Recon Plus, PeopleSoft, Cognos PowerPlay, TestDirector 8.0, Visual Basic 6.0, MS Query, HIPAA, 837 claim format, 835 remittances, VMS (VIPS Medicare system) - DME, ICD-9 & ICD-10, HCPCS, Health Insurance Master Record (HIMR), Claims Edits/Audits, Eclipsys/SDK, SSI Billing, Oracle HRMS, Self Service Human Resources (SSHR), Discoverer 10g, SharePoint, Rational IBM Requisite Pro, IBM Rational Quality Manager, IBM Clear Quest, AIM, Web Interchange, Davison (Prism HR), JIRA, zephr, Bugzilla, Ranorex testing automation tool, Telerik Test Studio, IOS/Android Apps testing, Team Foundation Server (TFS), Amazon AWS, Agile SDLC, Microsoft SQL, Analytical and troubleshooting skills, Web-based and Enterprise testing

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