Sales Customer Service

Angela Myklebust Shero

**** ******* ***., **. ***** Park, MN 55426 e-mail: ***************@*******.***

Cell: 612-***-****

PROFILE

Positive, collaborative, sales minded professional with a strong background in leadership, customer management, communications, business systems integration, and training and development. Demonstrated success in operations and technology planning, customer service management, process and work management, expense management, technology change, and staff development. Recognized as a customer-focused collaborator, problem solver, and strong communicator. Has improved operations through strong service to customers, budget management and staff development.

KEY SKILL AREAS

Operations Management

Training & Development

Customer Service Management

Strategic Planning and Execution

Business Process Improvement

Communications

Prospect Qualification and Segmentation

Consultative Sales

PROFESSIONAL EXPERIENCE

Unifirst Corporation, Bloomington, MN 2016-Present

Sales Consultant

Provided new business opportunities to UniFirst by building relationships and solving problems for customers.

Implemented and organized an efficient strategy for setting up my own schedule in order to meet with potential prospects with or without programs to help improve service issues from their current provider.

Devised flawless and individualized plans to showcase the benefits and problem solving ability that UniFirst offers to customers within the Minneapolis area in regards to their uniform and/or facility service program.

Gave consultative advice to prospects without a uniform or facility service program in order to incorporate a program to improve their image as well as create a cost effective way for them to bring in necessary products such as floor mats – restroom products – and cleaning solutions.

Blue Grace Logistics, Minneapolis, MN / Thermopolis, WY 2006-2015

Sales Specialist

In coordination with President, increased client base and sales revenue from 1 million to 6 million over 9 years. Maintained average client retention of 92% over 9 years.

Acted has Business Analyst and Project Manager on numerous system integrations

Directed customer service, logistics, human resources, accounting, and claims functions for national clientele

Coordinated systems enhancements and customer testing of system integrations

Led contract negotiations and communications with logistics companies

On-boarded new accounts, developed orientation and training materials for new employees, trained and provided ongoing support to employees, identified solid prospects in appropriate market segments

Sold Blue Grace to a national distributor

Allianz Life Insurance Company of North America, Minneapolis, MN 2003 – 2006

Business Expert (2004-2006)

Established business rules

Worked with IT to gather technical requirements and participate in design sessions

Tested new system roll out and made necessary adjustments

oUnit and regression testing of systems

oSystem integration testing

Service Specialist – Field Compensation (2003-2004)

Analyzed agent contracts and integrated into computer system payment structures

Established tiered compensation schedules for field management and agents

Shakopee Women’s Correctional Facility, Shakopee, MN 2001 – 2003

Teaching Assistant

Prepared inmates for GED exams, concentrating on math and English

Chemical Dependency Coordinator

Assessed inmates for chemical dependency, conducted patient intakes and admissions, engaged in treatment progress monitoring and approved successful program completions.

EDUCATION & OTHER ACCOMPLISHMENTS

St. Catherine University, St. Paul, MN – Spanish & Secondary Education(I am enrolled in final class to receive BA degree)

Universidad de Sevilla – 1998 – Study Abroad Program in Sevilla, Spain

Universidad Internacional – 1997 – Study Abroad Program in Cuernavaca, Mexico

Allianz Life – 1995 – Completed Human Potential Project (HP2)

Gottsche Rehabilitation Center – 2014-15 – Yoga and fitness instructor (patients with disabilities and/or injuries)

Microsoft Office Product Suite expertise (Word, Excel, PowerPoint, Outlook)

Contact this candidate