Travel Consultant

PINKU STEPHEN

Travel Consultant

ADDRESS ** ***** ****** ******* ****

Danapur Cantt

Patna, 801503

India

EMAIL ************@*****.***

NATIONALITY Indian

PHONE 729*******

DATE / PLACE OF

BIRTH

20 Jul 1989 / Patna

LINKS LinkedIn

01 PROFILE To secure a challenging position in a reputed organization to expand my learning, knowledge and skills, while making a significant contribution to the success of the company. 02 EMPLOYMENT HISTORY

Jun 2018 — Nov 2020

Gurgaon

Senior Travel Consultant at Fareportal

• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Jun 2016 — Apr 2018

Gurgaon

Corporate Travel Consultant at Interglobe Aviation's ( Expedia Inc )

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Developed process improvements and long-term business strategies through analysis of customer feedback.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Nov 2013 — Mar 2015

Bengaluru

Deputy Branch Manager at ICICI Bank

• Boosted branch sales by developing and deepening customer loyalty through incentive programs.

• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.

• Recommended loan approvals and denials based on customer loan application reviews.

• Resolved escalated customer issues and boosted retention rates.

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.

Oct 2012 — Jan 2013

Kolkata

Sales Executive at Konnect Sales Force Pvt. Ltd

• Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.

• Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.

03 EDUCATION

Apr 2013 — Jan 2014

Karnataka

Manipal University

Post Graduate Diploma in Banking

Graduated with 6.8 GPA

Jun 2009 — May 2012

Patna

B.S College Patna

BBA

Majored in Accounts and Management

Graduated in Top 76.5% of Class First

May 2005 — Mar 2007

Patna

Shivam School Patna

Intermediate

Graduated with 64% of Class First from Cbse board. Coursework in Subject Physics, Chemistry, Biology, Painting & English. Mar 2004 — Mar 2005

Patna

Army Public School

Matriculation

Graduated with 62% of Class First From Cbse board. 04 SKILLS Ability to Work Under

Pressure

Amadeus

Effective Time

Management

Microsoft Office

05 HOBBIES Listening to music

Playing guitar

Cooking

Reading novels

06 LANGUAGES English Hindi

07 ACCOMPLISHMENT

Aug 2013 — Aug 2013

Bengaluru

Life Saver Certification

Mar 2014 — Mar 2015

Bengaluru

Emerging Stars of South

Award of Excellence (Emerging Stars of South ) For Financial Year 2014-2015 in ICICI Bank. May 2014 — Jul 2014

Bengaluru

Value Banker

Award for Value Banker(Builder) For Consecutive 3 months May June and July 2014 Mar 2016 — Dec 2016

Gurgaon

Expedia - Appreciation Certificate

Certificate of appreciation In Expedia – Interglobe Technologies for year 2016 08 CERTIFICATION

Jul 2018 — Jul 2018

Ontario, Canada

Travel Industry Council of Ontario

Jun 2014 — Jun 2014

Bengaluru

NISM Mutual Fund Certification

Certified Mutual Fund & Demat Certification with 55% and 68.25 %

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