Sales Representative Office
Resume:
Beauty Mothoa
Ext. * Diepsloot
2189
: ************@*****.***
Nationality South African
Identity Number 840**********
Gender Female
Driver’s license C1
Skills and Experience
3@1 Business centre
Administrator
Jan 2018 - Current
Logistics I Courier I Retail Industry
•As an online sales representative, sell products and services via the internet
•Duties includes fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
•Respond to Whatsapp / website inquiries from customers
•Collect information from customers using Google forms
•Packing / Dispatch of Orders
•Ensure correct delivery addresses.
•Ensure correct content in parcels.
•Ensure that courier picked up and delivered parcels on time.
•Track orders to ensure timely deliveries
•Prepare shipping documents (like invoices, purchase orders and bills of lading)
•Liaise with customers to keep them informed about delivery times.
•Follow up deliveries and problem solving, by liaising with couriers.
•Procurement of new / better courier service (offering better SLA's).
Other:
•Errands – Collect and deliver as required (supplies and customers)
•Assist with invoicing on Pastel (which can be taught)
•Assist in reception, when needed.
•General ad hoc administration as and when needed.
Business Connexions
Administrator – 2nd Line
Sept 2013 – Oct 2016 (4 Yrs.)
3 Eglin Road, Sunninghill, Johannesburg, 2157
IT Call Centre Retail
Resolving all types of infrastructure incidents for all corporate and retail customers in a timely manner.
Assisted Team Leaders and field teams in day to day operations.
Rendered administrative support functions.
Approached all objectives, tasks and communication with a positive enthusiasm.
•Used Advanced SAP CRM, HEAT, SolarWinds and Microsoft Office (Word, Excel, PowerPoint)
•Microsoft services - including Office 365, SharePoint, Hosted Exchange and Cloud Storage
•Created MS Excel Open call reports – distributed to team leaders and managers.
•Maintained SLA commitments for customers as well as update clients regularly.
•Assigned tickets amongst the team.
•Scheduling meetings and appointments, making office supplies arrangements.
•Resolved connectivity (device failures, high utilization, line flapping and transmission and root cause reporting)
•Read or listen to client problems and collect necessary information to identify and solve technical issues.
•Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
•Monitor and follow policies on backups, network, and storage capacity, and change management.
UCS Solutions
Help Desk Administrator – 1st Line
Nov 2011 – Aug 2013 (2Yrs. & 9 Months)
3 Eglin Road, Sunninghill, Johannesburg, 2157
IT Call Centre Retail
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Managed all major impact (Severity 1) calls by informing relevant parties and making sure Emergency process is followed.
Offered lessons and practical training.
Supporting all my team members with administration and technical assistance.
•Used Advanced SAP CRM, HEAT and Microsoft Office (Word, Excel, PowerPoint)
•Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
•Create, Maintain and update various spreadsheets in order to provide data to call center staff and/or customer.
•Created reports for Overdue / SLA Violated calls and distributed to team leaders and technicians.
•Ensured that each incident/request is immediately logged.
•Adhere to escalation procedures and escalate complex and high impact client calls to supervisors/managers in a timely fashion.
•Ensuring that daily, weekly and monthly trending and statistical reports as well as any adhoc reports are prepared with accuracy and should be completed according to schedule and deadline.
•Ensured all outstanding calls are constantly monitored and followed-up.
•Research required information using available resources.
•Managed and resolved customer complaints.
•Provided customers with product and service information.
•Enter new customer information into system.
Solution House
Receptionist & Administrator
Mar 2007 – Oct 2011 (4 Yrs. & 7 Months)
218 Solidarity Street, Tanganani, Johannesburg, 2189
Retail Printing
•Managed front desk on a daily basis and performed a variety of administrative and clerical tasks.
•Answering and screening all incoming phone calls.
•Receive and host visitors in the office.
•Serving refreshments to visitors during meetings.
•Arranged and booked venues for the meetings.
•Taking customer orders & processing them.
•Ordering of office supplies.
•Communicating internally important feedback from customers.
•Maintained leave records, registers and files
•Documents typing, copying, scanning, printing, E-mail, filling, sorting mail, binding, faxing and laminating
•Processed entries on Pastel Xpress
•Point of Sale
•Back Office and Reporting
•Compiled MS Excel sales results (Exports & Imports)
•Inventory Control database (including stock-taking)
•Quoting & Invoicing
•Calculate any additional charges and enter data into spreadsheets.
•Reached out to customers for outstanding payments.
•Supported budgeting and bookkeeping procedures.
Education and Independent Coursework
Call Centre Course by Righteous Business College 2009
Certificate in Information & Communications Technology by PC Training & Business College 2003
Grade 12 (Matric) at Mack-Semeka High School - Capricorn, Limpopo 2002
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