Manager Customer Service

Location:

Johannesburg, Gauteng, South Africa

Salary:

8000

Posted:

March 16, 2021

Contact this candidate

Resume:

KIMBERLY MPOFU

Unit ** ;Los Alamos, Montrose Ave,Northriding JHB 081-***-**** *********@*****.*** OBJECTIVES

• Currently am studying Office Administration at Unicollege and also about to complete my Combined Level 5 TEFL Course with TEFL Academy South Africa.

• Currently am studying ISTQB Foundation Level Agile Tester.

• Seeking a responsible career position, open to learn and develop suitable skills which offer a high level of challenge and adding value to the organization.

• To apply experience of 3 years taking care of clients at front desk, and skills in clerical and administrative duties as a receptionist

SKILLS PROFILE

Excellent Communication skills, Bookkeeping, Customer service skills, Typing Research skills and Filing/paper management.

Software’s: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Photoshop.

My ability to work independently with minimum supervision in a team environment.

My good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.

Excellent professional communication, both written and verbal.

Extensive understanding of software engineering and development.

Critical thinking, problem solving, and analysis skills.

Extensive background in troubleshooting and quality assurance. EMPLOYMENT HISTORY

Version View Media Online Media Company

Receptionist 07/5/2019

Welcomes customers by greeting them, in person or on the telephone; answering or referring inquiries.

Documenting and communicating various actions, irregularities, and continuing needs.

Contributing to the team by accomplishing tasks as needed.

Receiving and sorting mail and packages.

Scheduling appointments and maintaining appointment calendar.

Providing administrative and clerical support

Answering the telephone; taking and relaying messages; providing information to callers

Administered the payments made by the members(Banking).

Distribute assignments to creative teams and other departments, depending on their availability and priorities.

KIMBERLY MPOFU

Unit 61 ;Los Alamos, Montrose Ave,Northriding JHB 081***-**** *********@*****.*** Gym Company Fitness Company

Lead Receptionist 09/6/2016 to 02/8/2017

Welcomes customers by greeting them, in person or on the telephone; answering or referring inquiries.

Maintained a record of all guests and members coming to the gym.

Assisted the Duty Manager in maintaining the gym.

Administered the payments made by the members(Banking).

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed. Planet Fitness Fitness Company

Receptionist 07/8/2017 to 21/12/2017

Welcomes customers by greeting them, in person or on the telephone; answering or referring inquiries.

Maintained a record of all guests and members coming to the gym.

Assisted the Duty Manager in maintaining the gym.

Administered the payments made by the members(Banking).

Resolved all customer complaints.

Provided back-up supervision of the gym and independently managed the establishment when manager/owner was not present.

Performed body-wraps on clients and also helped clientele with operation of gym, sauna and all other equipment.

Re-organized, and maintained the cleanliness of the gym, body wrap machines, equipment, restrooms, etc.

KIMBERLY MPOFU

Unit 61 ;Los Alamos, Montrose Ave,Northriding JHB 081-***-**** *********@*****.*** Complete Management Skills