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Customer Care Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
March 16, 2021

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Resume:

Mona Hellal

adkyf2@r.postjobfree.com

010********

Fifth settlement,

New Cairo, Egypt

Diversified experience aiming good opportunity with more than 11 years of experience in different fields and maintaining the utmost confidentiality. Looking to leverage my knowledge and experience into a role as team player who adds a lot to the place, I work in.

C A R E E R O B J E C T I V E

P R O F E S S I O N A L E X P E R I E N C E

E D U C A T I O N

Bachelor of Science in

Commerce, Accounting

Department, Faculty of

Commerce, Zagazig University,

2009, Sharkia, Egypt

K E Y S K I L L S

Creativity

Presentation Skills

Strong communication

Hard working & cooperativeness

Negotiation Skills

Problem solving

P e r s o n a l I n f o r m a t i o n

Date of Birth: 13th of October,1987

Status: Married with two children

L a n g u a g e

Arabic: Mother tongue

English: Very good level

• Working as a Certified LIFE COACH (dealing with

the obstacles in human life) at “TREE Human

Resources” from May,2019 till now.

• Worked as an Accountant in “Al-Madloh Medical

Dispensary” in Sihat from Feb,2018 till Nov,2018.

• Worked as Representative in Skin Cell Company in Dammam for cosmetically products dealing with VIP

beauty Salons and medical centers from Feb,2016.

• Worked at “Excellence International School” in

Dammam in Administration Office from Jan,2013

till July,2013.

• Worked at “Commercial International Bank” (CIB

bank) Zagazig branch in Egypt as customer service

representative from Aug,2009 till Aug,2010.

References & d o c uments

a r e a l l a v a i l a b l e u p o n

r e q u e s t

P R O F E S S I O N A L T R A I N I N G

• Attended Business English Course, New Horizons,

Zagazig University, 2009.

• Completed soft skills courses, New Horizons,

Zagazig University,2009.

covering the following areas:

- Presentation skills - Communication skills

Customer care - Negotiation skills

- Business writing

• Participated in workshop in Halemoon Belghad

Institution for 5 days, Zagazig, 2009, Sharkia,Egypt.

• Internship trainee as an accountant in “Commercial International Bank” (CIB), customer service

department, Zagazig, 2008,Sharkia,Egypt.

• Internship trainee as an accountant in “Egyptian National Bank”, Management Affairs, 2007 & 2008.

E X T R A - C URRICULAR A C T I V I T I E S

• Attended Different workshops on (strategy of

planning – project management – how to be a

leader– marketing – self-development) in Halemoon

Belghad institution, Egypt.

• A member of SIFE Organization (Project: Financial literacy) Zagazig University 2008 & 2009, Sharkia, Egypt.

• Participated in a charity campaigns for helping the orphans in SIFE Organization, Zagazig University,

2008 Egypt.

• Participated on a project on promotion for Egyptian Post in 2008, Sharkia,Egypt.

• Attendance for Life Coach Course at “TREE Human

Resources”.



Contact this candidate