Customer Care Service
Resume:
Mona Hellal
****.********@*****.***
Fifth settlement,
New Cairo, Egypt
Diversified experience aiming good opportunity with more than 11 years of experience in different fields and maintaining the utmost confidentiality. Looking to leverage my knowledge and experience into a role as team player who adds a lot to the place, I work in.
C A R E E R O B J E C T I V E
P R O F E S S I O N A L E X P E R I E N C E
E D U C A T I O N
Bachelor of Science in
Commerce, Accounting
Department, Faculty of
Commerce, Zagazig University,
2009, Sharkia, Egypt
K E Y S K I L L S
Creativity
Presentation Skills
Strong communication
Hard working & cooperativeness
Negotiation Skills
Problem solving
P e r s o n a l I n f o r m a t i o n
Date of Birth: 13th of October,1987
Status: Married with two children
L a n g u a g e
Arabic: Mother tongue
English: Very good level
• Working as a Certified LIFE COACH (dealing with
the obstacles in human life) at “TREE Human
Resources” from May,2019 till now.
• Worked as an Accountant in “Al-Madloh Medical
Dispensary” in Sihat from Feb,2018 till Nov,2018.
• Worked as Representative in Skin Cell Company in Dammam for cosmetically products dealing with VIP
beauty Salons and medical centers from Feb,2016.
• Worked at “Excellence International School” in
Dammam in Administration Office from Jan,2013
till July,2013.
• Worked at “Commercial International Bank” (CIB
bank) Zagazig branch in Egypt as customer service
representative from Aug,2009 till Aug,2010.
References & d o c uments
a r e a l l a v a i l a b l e u p o n
r e q u e s t
P R O F E S S I O N A L T R A I N I N G
• Attended Business English Course, New Horizons,
Zagazig University, 2009.
• Completed soft skills courses, New Horizons,
Zagazig University,2009.
covering the following areas:
- Presentation skills - Communication skills
Customer care - Negotiation skills
- Business writing
• Participated in workshop in Halemoon Belghad
Institution for 5 days, Zagazig, 2009, Sharkia,Egypt.
• Internship trainee as an accountant in “Commercial International Bank” (CIB), customer service
department, Zagazig, 2008,Sharkia,Egypt.
• Internship trainee as an accountant in “Egyptian National Bank”, Management Affairs, 2007 & 2008.
E X T R A - C URRICULAR A C T I V I T I E S
• Attended Different workshops on (strategy of
planning – project management – how to be a
leader– marketing – self-development) in Halemoon
Belghad institution, Egypt.
• A member of SIFE Organization (Project: Financial literacy) Zagazig University 2008 & 2009, Sharkia, Egypt.
• Participated in a charity campaigns for helping the orphans in SIFE Organization, Zagazig University,
2008 Egypt.
• Participated on a project on promotion for Egyptian Post in 2008, Sharkia,Egypt.
• Attendance for Life Coach Course at “TREE Human
Resources”.
Contact this candidate