MOHAMMAD ADIL YUSUF BABUJI

● Address: A/***, New Brahmaputra CHS, Jangid Complex, Silver

Park, Mira Road (East) Thane – 401107, India.

● Telephone: +918*********

● E-mail address: adkyf0@r.postjobfree.com

● Date of Birth: 02nd MAY 1996

● Nationality: Indian

● Languages Known: English, Hindi, Urdu and Marathi. To be able to contribute to the success of the organization that I work for, using the skills that I possess. To be able to constantly deliver at the highest quality and in the meanwhile improve my skillset in order to be beneficial to my employer.

EXAMINATION YEAR OF

PASSING

BOARD/

UNIVERSITY INSTITUTE

PERCEN

TAGE

BCA 2017 Mumbai

University

RASHTRIYA VISHWA

VIDYAPEETH 61%.

HSC 2014 Maharashtra State

Board REENA MEHTA COLLEGE 45.69%

SSC 2012 Maharashtra State

Board

ST XAVIER’S HIGH

SCHOOL 64.18%

AIATSL – Customer Agent (Dec 16 – Till Date)

Working as a CA with UNITED AIRLINES AND EMIRATES AIRLINES at Mumbai International Airport.

● Greeting and welcoming passengers, and responding to questions.

● Assisting passengers with the enquiries about flight departures and arrivals.

● Providing a welcome service to the passengers at check-in, and at other customer service touch points.

● Boarding the passengers at boarding gates.

● Have done check-ins for UNITED AND EMIRATES.

● Worked in Baggage Makeup Area and Baggage Breakup Area and worked with different systems and scanners in BMA (TC 75, SITA).

● Assisted passengers during flight disruptions and provided them a solution as per airlines policies.

● Dealing with irritated passengers during flight cancellations.

● Have done security training in United airlines.

● Assisting disabled passengers and those with small children. LIVEWEL – Customer Service Agent (MAY16 – DEC16)

Working as a CA with EMIRATES AIRLINES at Mumbai International Airport .

● Greeting and welcoming passengers, and responding to questions.

● Assisting passengers with the enquiries about flight departures and arrivals.

● Providing a welcome service to the passengers at check-in, and at other customer service touch points.

● Boarding the passengers at boarding gates.

● Have done check-ins for EMIRATES.

● Worked in Baggage makeup area.

● Assisted passengers during flight disruptions and provided them a solution as per airlines policies.

● Dealing with irritated passengers during flight cancellations.

● Assisting disabled passengers and those with small children

● Pre-flight functions.

● Direct Co-ordination with Customer for enquiry follow up.

● Knowledge of IATA CODES.

● Knowledge of Domestic & International ITINERARIES.

● Excellent verbal communication and inter-personal skills to face customer.

● Strong motivation skills, quick & self –learning ability, good team player & hard working.

● Visa and Documentation knowledge of different sectors of the world.

● System knowledge of Aero and Shares check-in system for United airlines.

● Post flight function

● Good communication skills.

● Excellent interpersonal skills.

● The ability to remain calm in emergencies or when dealing with difficult passengers.

● Flexibility.

● Planning/Organizing.

● PROGRAMMING SKILLS : SQL SERVER 2012, MS OFFICE,ADVANCE EXCEL

● CERTIFICATION : MSCIT,CCNA

● Listening music, travelling, playing sports like football and cricket. Personal Information

I hereby declare that the above information provided by me is true to the best of my knowledge. MOHD ADIL .Y. BABUJI

PLACE: MUMBAI

DATE:

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