Customer Service Manager
Resume:
Brittney Walker
Senior General Manager
Lake Charles, LA 70607
****************@*****.***
Seeking a challenging position with a company that will provide me the opportunity to grow in various avenues of management, communications and experience. Authorized to work in the US for any employer
Work Experience
Senior General Manager
McDonald's - Lake Charles, LA
May 2005 to Present
• Maintain, direct. and increase the volume level of profits of the assigned restaurant according to the practices, policies and procedures set forth by Barnam Management.
• Develops and maintains controls to insure production of food meeting McDonald's quality standards.
• Maintain assigned restaurant in a continual stat of cleanliness and sanitation.
• Directs and lead crew in the maintenance of perfect service to the customer.
• Train and develops subordinated for present and possible future assignments.
• Determine staffing requirements at varying volume levels.
• Train and directs training and orientations of all new employees.
• Productively manage crew and manages of over 100 individuals to obtain and exceed daily, weekly and monthly sells and maintain exceptional customer service.
• Maintained and handled incoming capital.
• Managed, meet deadlines required for shipment, ordering, employee paperwork, and reconciled any disputes involving employees and/or customers.
• Maintain weekly schedules and payroll.
• Assists the Area Supervisor or Owner/ Operator in preparing the Annual projections in the relation to the store 's profit plan and make revisions on a quarterly basis.
• Traveled when needed to help contribute to other needing locations. Owner
A Bond By Brittney - Lake Charles, LA
February 2011 to February 2012
- Productively supervised and trained crew.
- Handle, disperse, deposit, maintain and is fully responsible for incoming capital.
-Provide proactive customer service, travel when needed and maintain the weekly schedule and payroll.
-Fully and individually responsible for making all business decisions. Education
Diploma
LaGrange Senior High School - Lake Charles, LA
2008
Skills
• Employee Orientation
• Office Management
• Human Resources
• Computer Literacy
• Interviewing
• Management
• Payroll
Additional Information
Qualifications
Dedicated and hardworking with a solid background in computer literacy and proven leadership skills with eleven years management experience and sixteen years experience in customer service. Technically proficient and comfortable working with Microsoft office components including word, powerpoint, as well as excel. Ambitious with an eagerness to learn and experience advancing abilities. I can also affectively communicate with various individuals. I have proven to meet deadlines, exceed exceptions, train, delegate and follow up with the employees of the company. I have also taken numerous of management and customer service courses in which I received a certification in management and customer service.
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