CURRICULUM VITAE

PERSONAL DETAILS

Name: Terresa Steenkamp

Identity No: 75-04-02-000*-** 5

Nationality: South African

Mobile: +27-67-815-****

E-mail: adkyek@r.postjobfree.com

Address: ** **tes Street Cambridge West East London 5201

Languages: English (speak, write and read)

Afrikaans (speak, write and read)

Marital Status: Divorced

Dependants: None

Health: Excellent

Driver’s Licence: None

Personality: Dedicated

People person

Creative/ problem-solver /Honest / Trustworthy/Re-liable

WORK EXPERIENCE

1. Winston Sahd Oxford Street

Duration: February 2019 - November

Position: Branch Manager

Duties: Opening & Closing of branch

Petty Cash

Stock Takes

Taking of payments – cash or card

All admin sales order, lay bye, refunds, complaints, own collections, pricing

Staff leave, staff canvassing, breakages, IBT

All daily reports: MD Reports, Telkom accounts

Assisting with sales

All branch floor display on new furniture priced and all descriptions match

Branch cleanliness inside and outside – no weeds on the pavement outside store

All deals in sales order book is written out correctly

All deals to be loaded on the system

All breakages to be reported

Putting up of promotions with in store

Arranging competitions with sponsors

Following up on lay-bys and payments

Following up on complaints

Floor walks

Staff discipline

Reason for Leaving: End of contract

2. Qwantani Berg & Resort

Duration: November 2017 – September 2018

Position: Duty Manager

Duties: Speaking with guests ensuring guests are happy

Checking on kitchen and food

Checking on the restaurant

Checking on the bar

Depositing and banking of all cash ups

Making sure the building secured and locked

Assisting with Boma evenings

Locking and arming of alarm

Reason for leaving: Relocating to East London

2.1 Qwantani Berg & Resort

Duration: December 2017 – February 2018

Position: Relief Administrator

Duties: Printing Day End Reports

Printing Micros /Oracle Reports

Printing Opera Reports

Daily Revenue Reports on First Resorts Chrome website

Checking daily banking’s verses Trial Balance

Banking recons of cash and credit cards

Petty cash daily balancing Reports

Daily purchase analysis report / collecting of invoices

Banking

All staff accounts

All staff gratuities

Creating the averaging of hours monthly week sheets for all departments

Ordering of stationary

Month end reports

Reason for leaving: When required

2.2 Qwantani Berg & Resort

Duration: December 2017 – September 2018

Position: Maintenance Administrator

Duties: Reports

Purchase orders

Collecting invoices

Daily roll calls

Daily petrol & Diesel dips recons

Capturing of daily rosters

Capturing of hours – averaging of hours

Staff leave rosters

Chemical ordering

Filling in when the assistant manager is off

Handing out duties

Making sure all tasks are done

Reason for leaving: When required

2.3 Qwantani Berg & Resort

Duration: April 2017 – September 2018

Position: Executive Housekeeping Manager

Duties: Housekeeping & Laundry

Supervising daily housekeeping operations

Purchase Orders

Sourcing of less expensive pricing – cross comparisons

(Room checks and public areas)

Stock control (Procurement, stock control)

Relevant administrative duties including reports

Issuing of all warnings

Attending meetings with senior staff and General Manager

Set ups for rooms photo shoots

Take care of all special cleaning services

Monthly stock takes on amenities

Monthly stock takes on linen

Quarterly OE stock takes

Complying with Policy & Procedures

Assisting with room shows

Basic maintenance

Assisting in all departments when needed

All administration

All purchases and ordering

Monthly on IPR

Assisting General Manager

Ordering of departments uniforms

Assisting with chalet refurbishment and redecorating

Sourcing of casual staff

Contacting suppliers when the machines need servicing

Reference: Shawn Mc Taggart 071-***-****

Reason for leaving: Relocating to East London

3. Ruslamere Hotel Spa and Conference Centre

Duration: 22 February 2016 – 31 January 2017

Position: Executive Housekeeping Manager

Duties: Housekeeping & Laundry

Supervising daily housekeeping operations

(Room checks and public areas)

Stock control (Procurement, stock control)

Relevant administrative duties including reports

Issuing of all warnings

Attending meetings with senior staff and General Manager

Set ups for rooms photo shoots

Special Turn Downs or setting rooms up for special occasions

Take care of all special cleaning services

Monthly stock takes on amenities

Quarterly stock takes on linen

Quarterly OE stock takes

Creating SOP’s

Assisting with room shows

Basic maintenance

Assisting in all departments when needed

Reference: Emile Killian +27-73-385-****

Reason for leaving: Personal

4. Western Cape Caterers (Huis Andre van der Walt Retirement Home)

Duration: July 2015 – 21 February 2016

Position: Executive Housekeeping Manager

Duties: Housekeeping, Laundry and Frail Care Units

Supervising daily housekeeping operations:

Room checks

Ward kitchen inspections

Inspections in selected “Special Residents apartments” Mrs Danie Craven

All maintenance reporting

Implementing Standard Operating Procedures of Western Cape Caterers Policies Staff management (Duty rosters, training, evaluation, and leave schedules)

Stock control (Procurement, stock control)

Relevant administrative duties including reports

Issuing of all warnings

Attending meetings with senior staff and nurses

Weekly meeting with the Manager of the Retirement Home and Operational Manager for WPC

Set ups for meetings, funeral services, weddings and activities with the residents

Monthly “white elephant sales”

Taking part in activities with the residents

Take care of all special cleaning services

Stock takes

Reference: Marelize Raath Unit Manager 076-***-****

Reason for leaving: Career advancement

5. Jozini Tiger Lodge – Jozini Kwa - Zulu Natal

Duration: 1 November 2013 – 30 April 2015

Position: Human Resources Officer

Duties: Updating Sage VIP payroll

In the process of learning to do salaries on Sage VIP payroll

Assisting Financial Manager with salaries

Taking care of staff

Where HR is participating in interviews, organise interview space

and setup the room for interviews

Updating staff files

Recruiting and staffing logistics

Performance management and improvement tracking systems

Employee orientation, development, and training logistics and recordkeeping;

Assisting with employee relations

Company employee communication

Compensation and benefits administration and recordkeeping

Employee safety, welfare, wellness, and health reporting and

Employee services

Maintaining employee files and the filing system

Assisting with the day-to-day efficient operation of the HR office

Creating policies & procedures

Implementing policies & procedures

Prepare and place all internal and external advertisements for recruitment.

Receive applications and send acknowledgement letters to candidates who have applied for positions.

Prepare and send out successful and unsuccessful letters to candidates.

Prepare all new contracts and follow up with interviewers on commencement formalities

Assist with the arrangements for organisational training.

Collect incoming publications for training courses and investigate other training opportunities for staff.

Book all training courses for employees.

Staff personnel files

Maintain and regularly update the personnel information.

Provide Reports

Ensure all Workers Compensation claims documentation is completed and provided to insurer. UI 19

Liaise with Insurer and Payroll about Workers Compensation Claims as required

Appraisal management - to assist with the administrative duties of the appraisal and salary review process

Maintain and update personnel records for staff (paper and electronic)

Record leave and staff changes

Update the Staff Handbook asrequired and when requested by the General Manager

Update the Handbook

Scan paperwork for electronic filing

Been responsible for –

International Hotel School Students

Tourism Buddies

DUT Students

Umfolozi Students

Assisting with petty cash and payments in the absence of the Financial Manager

Filling in documents for Tenders & Vendors

Filling in application for companies to become creditors

Achievements: Been promoted to Human Resources Officer

Reference: Craig Hill General Manager 082-***-****

5.1 Jozini Tiger Lodge – Jozini Kwazulu Natal

Duration: 1 November 2013 – 30 April 2015

Position: Personal assistant to the General Manager

Duties: Arranging all meetings

Assisting with day to day

Screening phone calls

Reading, monitoring and responding to emails

Answering calls and handling queries

Preparing correspondence

Commissioning work on the General Manager’s behalf

Liaising with staff

Liaising with clients

Managing the General Manager’s diary

Organising travel and preparing complex travel itineraries

Attending meetings

Writing minutes

Planning, organising and managing events

Attending events/meetings

Conducting research on the internet

Writing reports

Preparing presentations

Preparing papers for meetings

Managing and reviewing filing and office systems,

Typing documents

Sourcing and ordering stationery and office equipment

Managing projects

Compiling rosters – All departments

Duty Manager Schedule

Personal and work’s banking

Taking care of the pets in his absence

Reason for leaving: Career advancement

6. The Rex Hotel, Knysna, Western Cape (AHA – African Hotels and Adventures)

Duration: March 2013 – October 2013

Position: Receptionist / Reservationist

Duties: Reception

Reservations

Making bookings- updating bookings

Switchboard

Guest relations & customer care (travel arrangements)

Financial duties (Payments, banking, float)

Stock takes

Relevant administrative duties

Night Audit

Duration: March 2013 – October 2013

Position: Housekeeping Supervisor

Duties: Supervising daily housekeeping operations

(Room checks, maintenance reporting)

Implementing Standard Operating Procedures and Hotel Policy

Staff management (Duty rosters, training, evaluation, leave schedules)

Stock control (Procurement, stock control)

Relevant administrative duties

Reference: Leandra Duminy -076-***-****

Reason for leaving: Career advancement

7. The Moorings, Knysna, Western Cape (Premier Hotels)

Duration: July 2010 – March 2013

Position: Event & Wedding Co-ordinator

Duties: Client liaison & customer care

Sales & marketing (Incl. creating new promotions & updating website)

Administrative duties (Database, quotations, invoicing, collections, government tenders)

Site inspection

Hosting

Management of event staff

Achievements: Member of SKAL, Western Cape

Featured in Knysna Plett Herald

Reference: Chris Duncan (General Manager)

Transferred to Cape Manor – Cape Town

Reason for leaving: Career advancement

7.1 The Moorings, Knysna, Western Cape (Premier Hotels)

Duration: July 2010 – March 2013

Position: Housekeeping & Laundry Supervisor

Duties: Supervising daily housekeeping operations (Room checks, maintenance reporting)

Implementing Standard Operating Procedures and Hotel Policy

Staff management (Duty rosters, training, evaluation, leave schedules)

Stock control (Procurement, stock control)

Relevant administrative duties

Reason for leaving: Career advancement

Achievements: Qualified in Testing of Legionella Disease

Reference: Chris Duncan (General Manager)

7.2 The Moorings, Knysna, Western Cape (Premier Hotels)

Duration: July 2010 – March 2013

Position: Manager on Duty (When required)

Duties: Guest relations & customer care

Site inspections

Stock control (Bar)

Restaurant quality control

Cash-up

Reference: Chris Duncan (General Manager) +27-44-302-****

Reason for leaving: When Required

7.3 The Moorings, Knysna, Western Cape (Premier Hotels)

Duration: July 2010 – March 2013

Position: Front Office Assistant (When required)

Duties: Reservations

Switchboard

Guest relations & customer care (Incl. sightseeing arrangements)

Financial duties (Payments, banking, float)

Relevant administrative duties

Reference: Chris Duncan (General Manager) +27-44-302-****

Reason for leaving: When Required

7.4 The Moorings, Knysna, Western Cape (Premier Hotels)

Duration: January 2010 - July 2010 (Internal Promotion)

Position: Restaurant Manager

Duties: Hosting & customer care

Set-up of restaurant (Breakfast buffet, a la carte lunch & dinner)

Set-up of banquets & conferences

Function management (Banquets, conferences & gala dinners)

Quality control

Housekeeping (Restaurant & bar)

Staff management (Hiring, training, rosters)

Formulating & implementing Standard Operating Policy & Procedures (Restaurant & bar)

Bar stock control

Cash-up

Reason for leaving: Internal Promotion

Achievements: Hosting the French & Danish media launches for the 2010 FIFA World Cup

Hospitality ambassador to the French & Danish during the

2010 FIFA World Cup

Reference: Chris Duncan (General Manager)

Reason for leaving: Internal Promotion

8. Kuzuko Lodge, Addo National Park, Eastern Cape (Legacy Hotels & Resorts Intl)

Duration: August 2007 - May 2008 (Career advancement)

Position: Executive Housekeeper

Duties: Managing daily housekeeping operations (Room checks, maintenance reporting)

Implementing Standard Operating Procedures and Hotel Policy

Staff management (Duty rosters, training, evaluation, leave schedules)

Stock control (Procurement, stock control)

Relevant administrative duties

Mini bar stock control

Sourcing & procurement of guest favours (Turn-down chocolates, liqueurs)

Achievements: Gala dinner for Archbishop Desmond Tutu

Featured in Top Billing magazine

Featured in the Citizen newspaper

References: Gerhard de Lange (General Manager) +27-79-521-****, adkyek@r.postjobfree.com

Gert Brumme (Director of Operations) +27-83-375-****,

adkyek@r.postjobfree.com

Reason for leaving: Career advancement

8.1 Kuzuko Lodge, Addo National Park, Eastern Cape (Legacy Hotels & Resorts Intl)

Duration: August 2007 - May 2008 (When required)

Position: Manager on Duty

Duties: Guest relations & customer care

Site inspections

Stock control (Bar)

Restaurant quality control

Cash-up

Fire safety officer

References: Gerhard de Lange (General Manager) +27-79-521-****,

adkyek@r.postjobfree.com

Gert Brumme (Director of Operations) +27-83-375-****,

adkyek@r.postjobfree.com

8.2 Kuzuko Lodge, Addo National Park, Eastern Cape (Legacy Hotels & Resorts Intl)

Duration: August 2007 - May 2008 (Internal promotion)

Position: Front Office Manager

Duties: Reservations (Incl. ReservHotel)

Guest relations & customer care (Incl. travel & sightseeing arrangements)

Travel agent liaison

Financial duties (Payments, banking, float)

Staff management (Duty assignment, training, motivation)

Relevant administrative duties (Incl. reports and day end)

References: Gerhard de Lange (General Manager) +27-79-521-****,

adkyek@r.postjobfree.com

Gert Brumme (Director of Operations) +27-83-375-****,

adkyek@r.postjobfree.com

Reason for leaving: Internal promotion

9. Mpongo Private Game Reserve, East London, Eastern Cape (Premier Hotels)

Duration: April 2003 - July 2007

Position: Duty Manager & Bar Manager

Duties: Customer care

Banqueting & hosting

Restaurant & bar management (Incl. Optima POS & cash-up)

Housekeeping

Stock control & procurement

Fire safety officer

Reference: Ettalize Maclean (General Manager) +27-72-236-****

Reason for leaving: Career advancement

10. Regent Hotel, East London, Eastern Cape (Premier Hotels)

Duration: January 2002 - April 2003 (Internal promotion)

Position: Banqueting & Restaurant Manager

Duties: Customer care

Banqueting & hosting

Conference & functions planning

Relevant administrative duties

Restaurant & bar management (Incl. cash-up)

Stock control & procurement

Staff management (Incl. hiring casual staff)

Reference: Francois van Zyl (General Manager) +27-43-709-****

Reason for leaving: Internal promotion

11. Toys R Us Westgate, Johannesburg, Gauteng

Duration: March 2001 - January 2002 (Career advancement)

Position: Salesperson

Duties: Customer care

Sales & procurement

Stock control

Cash-up

Reasoning for leaving: Career advancement

12. Old Trafford Football Bar, East London, Eastern Cape

Duration: January 1996 - February 2001 (Owner passed away)

Position: Bar Manager

Duties: Customer care

Opening & closing in the owner’s absence

Private functions

Sales & procurement

Creating promotions

Stock control

Cash-up

Reason for leaving: Owner passed away

FORMAL TRAINING & EDUCATION

Qwantani Resort

Year: 2017 - 2018

Subjects: Opera – Reception and Reservations, Housekeeping, Administrative

Basic Micros

Level 1 – Health & Safety

Level 1 - First Aid

Jozini Tiger Lodge

Year: 2013

Subjects: Apex – Reception and Reservations

Basic Plus point and plus point central

Guest Relations Service

The Rex Hotel - Internal Hotel System

Year: 2013

Subjects: Apex – Reception and Reservations

The Premier Hotel Group - Internal Hotel System

Year: 2010 -2013

Subjects: Optima Touch Screen

Point of Sale

Food & Beverage

Reservations

Events

Legionella and Legionnaires’ disease – HACCP Approved

Legacy Hotels & Resorts International - Internal Hotel System

Year: 2007

Subjects: Basic Opera

Point of Sale

Food & Beverage

Reservations

Housekeeping

Micros

The Premier Hotel Group – International Hotel System

Year: 2002

Subjects: Optima Touch Screen

Point of Sale

Food & Beverage

Reservations

Marketing & Events (In-House Training)

Wexler Guest Relations

Computer Literacy

Year: 1993

Subjects: Microsoft Word

Microsoft Excel

MS-Dos

High School - Certificate

Year: 1993

Institution: West Bank High School, East London, Eastern Cape

Subjects: Afrikaans

English

Business Economics

Home Economics

Geography

Science

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