Sales Manager

RAJESH KUMAR SHARMA

H.No- ***, Urban Estate, Phase -II

Jamalpur, Ludhiana Chandigarh Road

Ludhiana (PB) 141010

Mobile: +91-82-84-87-117*

Email : ******.**********@*****.***

Career Objective: Seeking assignments which can give proferssional growth, exposure to new areas and a platform to perform, excel and contribute towards the development of an organisation.

Professional Overview

A result oriented professional with 26 years of Experience in Logistic, Client Servicing, Sales & Marketing and Operations covering planning and analysing; MIS and process improvements; cost control for profitability enhancement. Experience in increasing revenues, streamlining workflow and creating a teamwork environment innovatively. Extensive experience in accelerating growth & achieving desired goals. Proficient in complete logistic operations, oriented with negotiation skills, ensuring cost effectiveness and timely deliveries. A Team Leader with strong communication and Inter personal skills. Areas of Expertise

Logistics Management

Finalization of efficient logistics / Transportation agency ensuring Minimum SLA’s & Optimum Freight.

Work closely with manufacturing, marketing and purchasing to create timely cost-effective of Export / Import Shipments.

Coordinates & controls shipments between despatch and delivery point.

Ensures that the Export and Import activities are in line with international & domestic laws.

Handling of Freights (Inward & Outward) & Clearance of transportation agencies bills as per work orders guidelines.

Handling release of all Import & Exports.

Monthly review with Logistics agencies covering SLA achieved, bottlenecks, payment issues if any.

Negotiate the buy & sell rates from global agents / shipping line. Sales and Marketing

Identify and build up new customer base.

Develop, Implement and maintain a business plan for branch.

Deep selling with the existing customers.

Managing entire network of Sales, Logistics & Distribution.

Focusing on achieving customer acquisition, retention and cross sales.

Give directions to International liaison offices in the negotiation of sales contract terms and conditions with customers.

Client Servicing

Analysing the needs of the client and providing them support accordingly.

Manage customer service operations for rendering and achieving quality services

Responsible for resolving customer complaints on performance bottlenecks

Provide value added customer services by attending customer queries and issues.

Monitor the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.

Respond to RFQ (Request for Quotation) and initiate coordination with Air Freight, Inventory Warehouse, Sea Freight Department.

Ensure timely and accurate Invoicing.

Build customer relationships and manage customer’s relationships expectations through regular visits and correspondence exchange.

Operations

Coordinating with various Agencies such as Manufacturing Unit, Customers, Finance,CHA Carriers/Etc.

Managing Logistics functions, negotiating with Airlines/Shipping Lines /Shippers/Transporters/ Customs/ Transporters /CHA for cost effective Transport Solutions.

Handle Complete Operations of Import & Exports for both Air Freight & sea Freight. Professional Credentials

9th SEP,2019 to Till Date with JBBN Logistics India Pvt Ltd as Regional Manager- North India. Leading International Freight Forwarder and a trusted brand name for its Global Integrated Supply Chain Management System. JBBN Logistics. The group has an extensive service expertise, benchmarked quality standards, standardized processes and operational excellence across all the services and facilities. At JBBN our customers are always at the fore along with the assistance of a global logistics network, cutting edge IT systems, in-house expertise and excellent customer service. The worldwide networks at the most important intersection centres connect an effective link between all carriers with a wide range of value added services. With ever growing supply chain management service arenas the supply management process at JBBN Logistics never fails to satiate the demands of the customers. JBBN Global network is supported by our strong and long term agent’s network having members with local flexibility and team is professionals are available 24x7 dedicated for quality service to all our esteemed customers.

Branch Profitability /Sales & Marketing / Entire Operations/ Administrative/Team Coordination JUL 2018 To SEP 2019 with Bollore Logistics India Ltd as Territory Manager. Bolloré Logistics is a Global Leader in International Transport & Logistics. Constantly adapting to its customers' changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world with the largest integrated logistics network in Africa. Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimization that is central to the company's own culture and values. Internal growth, acquisitions and strategic alliances, Bolloré Logistics has built up a powerful network across 106 countries with 607 sites and 20,200 professionals. Today, the Group continues to develop its operational structures in five major regions (Africa, the Americas, Asia-Pacific, Europe and Middle East South Asia).

Branch Profitability /Sales & Marketing / Entire Operations/ Administrative/Team Coordination SEP 2008 – JUL 2018 with Transpole Logistics Pvt Ltd as Regional Manager – India Transpole Group, An established and Trusted Brand Name in Global Integrated Supply Chain Management System has started its operations 2004, pioneered by professionals with a vision for the Future and certified with ISO 9001-2008 with having offices in Hong Kong, China, India, Korea, Singapore and Malaysia.

Branch Profitability /Sales & Marketing / Entire Operations/ Administrative/Team Coordination AUG 2007 - AUG 2008 with Aqua Logistics Pvt Ltd, New Delhi as National Product Head – Air Freight

Established in 1999 and headquartered in Mumbai, Aqua Logistics is India’s foremost global logistics and supply chain partner, delivering excellence across industries, through an integration of empowered people, processes and technology. At Aqua Logistics, we were handling Pharma Business of Ranbaxy/Intas, Regent Drugs/ Nectar Science Life.

Rate Negotiation / Planning with Carriers /Space Booking / Sales & Marketing / Monitoring Customs Clearance.

SEP 2004 - July 2007 with Reliance Freight Systems L.L.C, Dubai as Product Manager – Air Freight Reliance Freight Systems is a International Freight Forwarding Company based in Dubai, UAE and established in the year of 1997 and handling Air freight, Ocean freight, Consolidation, Customs Clearance, Warehousing, Trucking, Logistics & Distribution, Project Cargo Forwarding Services for all kinds of commodities.

Complete Logistic Activities / Inbound Consolidation / Monitoring Customs Clearance. Mar 2002- AUG 2004 with Lemuir Group as Branch Manager- Ludhiana Branch. Lemuir Group is one of the oldest in Freight Forwarding Industry and has started operation in 1932 with having presence in 58 Locations in India on all major ports/Dry Ports and later got merged with Danzas AEI. Now Globally known as DHL Global Forwarding.

Accountable for Entire Sales & Marketing.

SEP 1993- APR 2002 with T.F.S Cargo Services Ltd, New Delhi as Manager Business Development TFS is UK based Freight Forwarding Company belongs to T.F.S Group . Heading Delhi Branch/Involved in Sales & Operations ( Air/Sea ) both Imports & Exports. Academic Credentials

1996 B.A ( Delhi University )

IT Skills : WINDOWS XP, WIN -7, Proffessional,MS Access, Power Point Excel. Personal Details

Date of Birth : 09th April,1972

Passport Number : M7916890 ( Valid till APR,2025 ) Languages Known : English, Hindi, Punjabi

Marital Status : Married

Date :

Place : Ludhiana, Punjab

( Rajesh Kumar Sharma )

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