ROYSTON DESCARTES

Queens, NY ***** 347-***-****

(US CITIZEN) adky6l@r.postjobfree.com

SUMMARY

High energy, personable and organized individual with experience as a Salesforce Administrator/App Builder and Business Analyst for Salesforce.com. Known for ability to creatively solve customer, partner and internal issues. Key skills include:

Customer Focus Detailed Results Oriented

Implementation Quality Assurance Team Player

Modeling & Analysis Project Management Business Acumen

Organized Communications Quick Learner

Change Management Supply Chain Relationship Management

TECHNOLOGIES

Salesforce Classic and Lightning Experience

All Aspects of Salesforce Administration including Process Builder, APEX, VisualForce and Visual Workflow and Change Set Deployment

Salesforce Service Cloud and Sales Cloud proficiency

Familiarity with Salesforce Health Cloud and Financial Services Cloud

Obtained Over 70 Trailhead Badges

SCRUM/Agile Methodology proficiency

Relationship Management – Strategic Planning

Systems Analysis and Design - SDLC (Visual Modeling with Rational Rose and UML)

Applied Operating System Concepts, Algorithms, Database Management, SQL, Stored Procedures, PL/SQL, and Artificial Intelligence

MS Office tools (Access, Word, Visio, Excel, PowerPoint) Internet Explorer,

Computer Architecture

Object oriented Programming

Simple Object Access Protocol (SOAP)

Extensible Markup Language (XML)

ASP.NET, HTML/HTML5, CSS, JavaScript

C, C++, C#

Web Services, SOA

Computer Networks – (LAN, MAN, WAN), DOS, Windows 98, Windows NT Workstations, COBOL, DB2, CICS, VSAM, JCL, MVS, MQ, Job Scheduler, Visual Basic for Applications (Excel), GIT, Test-driven development (TDD)

Agile, SCRUM, Sprint Planning and Waterfall

JIRA

SSRS & SSIS

WordPress (PHP)

PROFESSIONAL EXPERIENCE

NTHRIVE

2019-Present

Sr Tech Supt Engineer (Claims Billing & Collection)

Ensured data was migrated for move to Lightning Experience

Use of Data Import Wizard, Data Loader for Data Imports/Export

Reports and Dashboards, Chatter, Assignment Rules, Processes

Customizing Record types, Page Layouts, Custom Objects, Relationships, Record Access

Called a custom flow with a button in Salesforce Classic and a component in Lightning

Configured Lightning pages

Used RemedyForce, a ServiceCloud-like tool, to troubleshoot Salesforce issues for users

Participated in daily SCRUM with Business Analysts, Developers, Project Manager, QA and Salesforce Administrators

Used Visual Workflow to resolve multiple issues, including embedding flows into buttons to move cases between queues

Used Process Builder to automate email alerts, field population, record assignment, and much more

Built email templates using both HTML and Letterhead, VisualForce.

Working knowledge of APEX, VisualForce, SOSL, SOQL

Used automation to help users better navigate SalesCloud

Performed bug fixes submitted via our Support Request system for several business units consisting of over 1000+ users within the Salesforce org

Charged with completing Salesforce developer tasks including configuring page layouts and writing validation rules

Maintained roles, hierarchies, profiles and administered user permissions using the Service Cloud console

Performed administrative tasks including monitoring licensing requests and provisioning users into the platform

Creating User Accounts and provisioning to allow access based on Roles

Installing/Configuring Company products on Client machines and training on how best to use the features of the product

Create and support custom applications designed to meet the specific needs of each customer. Responsible for providing analysis of nThrive's client's incoming data to ensure our client's data is processed within established SLAs, work directly with clients to troubleshoot and analyze issues surrounding client data imports.

Diagnose and resolve escalated issues involving proprietary products.

Facilitate technical issues resolution in a collaborative team approach involving development, product management and implementation as appropriate.

Develop software that deviates from standard documented processes.

Assists other team members with optimizing projects.

Injects new industry trends, technology and best practices into the team.

Experience providing technical support in a customer service environment.

Ability to establish priorities and manage multiple critical paths.

Excellent verbal and written communication skills.

Provided high quality, timely responses to customer inquiries and application issues resulting in significant improvement in customer satisfaction.

Coordinated with team members to collect data to meet departmental requirements for identifying defects and potential product improvements creating better solutions in less time.

oDeveloped Web application using C# and ASP.Net

Developed, tested and implemented software in a variety of environments, including C++, C#, XML, ASP.NET, and SQL to resolve issues and product maintenance

Partnered with Development teams on identifying and triaging defects and potential product improvements resulting in faster recovery times.

Identified process improvement opportunities of current software programs to optimize operational performance and efficiency for internal and external customers.

Acted as a liaison between the client and our third-party vendor (Ability) to ensure the RCM Goals are met and that implementation was completed in a timely manner.

CerpassRx

04/2018 – 08/2018

Developer (moved back to New York)

●Build and developed applications using C# (Windows Forms) and PHP (WordPress), Visual Studio.

●SQL Server database development: tables and stored procedures, SSIS/SSRS, ETL process.

●Worked with web technologies such as HTML/HTML5, CSS and JavaScript.

●Designed creative prototypes according to specifications.

●Performed some unit and integration testing.

●Troubleshooting and debugging applications.

●Designed reusable components, frameworks and libraries.

●Reviewed codes and provide relative to best practice and improving performance.

●Investigate and develop skills in modern technologies.

●Familiar with client-server architecture and network application troubleshooting (web server architecture, web server/client protocols).

●Worked in a MS .Net technology, MS Visual Studio development system.

●Worked independently and as part of a team, multi-tasking, worked with both the client and business, created new applications, provided feedback related to best practices and improving performance, etc.

NTHRIVE

2013-2017

Software Engineer

●Provided high quality, timely responses to customer inquiries and application issues resulting in significant improvement in customer satisfaction.

●Coordinated with team members to collect data to meet departmental requirements for identifying defects and potential product improvements creating better solutions in less time.

●Developed Web application using C# and ASP.Net

●Created stored procedures to retrieve data from SQL Server 2005

●Used ADO.NET objects such as Dataset and Data Adapter for consistent access to SQL data sources

●Prepared SQL Queries based on SQL statements

●Developed, tested and implemented software in a variety of environments, including C++, C#, XML, ASP.NET, and SQL to resolve issues and product maintenance

●Partnered with Development teams on identifying and triaging defects and potential product improvements resulting in faster recovery times.

●Identified process improvement opportunities of current software programs to optimize operational performance and efficiency for internal and external customers.

●Acted as a liaison between the client and our third-party vendor (Ability) to ensure the RCM Goals are met and that implementation was completed in a timely manner.

JPMORGAN CHASE

2008-2013

Application Developer (COBOL)

●Utilized mature (3rd or 4th Generation) programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation.

●Contributed to design reviews and provided input to the design recommendations; incorporated security requirements into design; and provided input to information/data flow and understood and complied with Project Life Cycle Methodology in all planning steps.

●Participated in code reviews and ensured that all solutions were aligned to pre-defined architectural specifications; identified/troubleshot application code-related issues and reviewed and provided feedback to the final user documentation.

●Participated in project planning sessions with business/systems analysts, architects, technical support staff, and team members to analyze business/functional/technical requirements and create solutions.

●Collaborated with the Information Architect to create to create logical and physical data model. Designed and generated work-flow to accommodate projects. Assisted with creating timelines and estimates for projects.

Sr. Client Service Representative, NATO 2006-2008

●Conducted research and analysis resulting in resolving inquiries within established department standards. Efficiently communicated with Investment Advisors, Internal Service Partners, and Accounting. Displayed the ability to identify recurring service problems and work with internal colleagues to resolve issues.

●Monitored trade status, notifying the client and updating status, reviewed and resolved failing trades daily. Monitored ACENTS on GTI for global account issues daily, advising the client and monitoring unprocessed trades for resolution.

●Reviewed and responded to all fails on IS failed trade database, liaison with Sec lending for any outstanding trades due to loan return fails. Assisted service partners with the account opening process, transitions, and client access products.

●Confirmed all auto settles on report were valid fails to be reported via failed trade report email daily, following up on all auto settles due to internal issues/causes and have appropriate teams reverse/correct internal fails auto settled, ensure that all aged items are reconciled and escalated as appropriate, raise and document any operational inefficiency, recommended procedures to eliminate risk.

●Monitored failed trades for settlement on GTI, monitor trades for settlement on TITAN with Dallas trade processing, confirm input of MEMO trades for triparty repos, time deposits for accuracy of quantity/dollar values, correct cusip/asset set-up and correct account offsets, teamwork and communication, attend all internal meetings to review issues/ideas or concerns the team may have.

FRANKLIN TEMPLETON INVESTMENTS 2005-2006

Corporate Actions Analyst

●Evaluated, monitored and performed timely processing of corporate action information for foreign and domestic securities through the investment systems.

●Researched, evaluated, and processed corporate action information from various external sources daily or as received.

●Maintained corporate action information databases and ensured information was entered and distributed in a timely and accurate manner.

●Prepared, processed and disseminated capital change information to users in a timely and accurate manner.

●Set up all California security masters for all securities generated by a capital change and coordinated price movements with Pricing department. Provided user support for all capital change related questions.

TAG SUPPORT COMPANY

2005

Technical Support Engineer – SBE DSL

●Maintained the highest level of support for SBC Yahoo DSL customers. Specialized in the installation and maintenance of computer hardware and software.

●Assisted in the removal of spyware, adware, and viruses on personal computers. Helped customers with computer settings like firewalls, network adapters, browsers and setting up network software.

●Ran diagnosis to determine problematic issues and the best possible resolution. Checked DSL line for interrupts and command center for outages in selected regions.

●Tested DSL modems lights connectivity, Power, Internet, Ethernet to determine if the issue us line or modem related.

●Initiated tickets for line related issues to send a technician to test the line at the customers house and determine if there is a connection to the central office.

OTHER EMPLOYMENT HISTORY

FRANCIS MARTIN 2004

Client Service, Corporate Reorganization/Corporate Actions

JPMORGAN CHASE

2000-2003

Client Service Officer, Corporate Reorganization

EDUCATION

●M.S., Computer Science, Long Island University, Brooklyn, NY

●B.S., Information Systems Management, (CUNY), NY

●A.A.S., Computer Programming

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