PROFESSIONAL SUMMARY:

Administrative professional experienced in working in fast-paced environments demanding strong managerial, organizational, technical and interpersonal skills. Trustworthy, ethical worker committed to quality assurance. Confident and poised in interactions with individuals at all levels, having the ability to build productive relationships, and win customer loyalty while building strategic partnerships with clients.

SKILLS AND COMPETENCIES:

Proficiency with numbers & budgets

Time management

Great written and oral communication skills

Superior attention to detail

Superb critical thinking & analytical skills

Excellent interpersonal skills

Microsoft Office

Ability to stay calm in crisis situations

Prioritizes to multi-task many responsibilities

Managerial Skills

Operations Management

Supervisory Experience

Quality Assurance

Employee Training & Development

EMPLOYMENT EXPERIENCE:

The Karis Group, Austin, TX

Patient Advocate

June 2019 – October 2019 (Contract Position)

Handled and managed personal caseloads and member accounts

Made daily calls to patients, healthcare providers, billing offices and other health care personnel

Negotiated and mediated equitable solutions to out-of-pocket medical bills via phone calls and electronic correspondence with the patient, their provider(s) and other applicable healthcare personnel

Conducted deep-level problem solving to reach beneficial solutions in a timely manner

Worked daily with patients and members from various education and socioeconomic backgrounds to recognize and execute solutions based on the patient’s financial means and needs

Researched possible solutions and answers for patients need to obtain the best results possible. Understand and keep up-to-date with a variety of new and existing healthcare regulations and laws

Accessed and contributed to a growing solutions database and resource center

Delivered results and solutions to patients and providers in a simple, understandable format

Provided extensive training and guidance on technology including SalesForce as well as customer service and case management best practices.

Fresenius Health Partners North America, Austin, TX

Patient Care Service Operations Specialist

January 2019 – March 2019 (Contract Position)

Assisted patients with finding their PCP and specialist

Served patients by scheduling their physician's visits

Interacted with patients to assure patient satisfaction, promote patient engagement and assess any barriers to care.

Facilitated patient enrollment or eligibility in applicable patient assistance programs, as needed.

Protected patient rights by maintaining the confidentiality of personal and financial information

Other projects and duties as assigned

Be Vibrant, Detroit MI

Virtual Assistant – Social Media Manager

July 2018 – February 2019

Responsible for Social media management, content creation and appointment setting for massage therapist clients.

Responsible for the content creation and making customer service calls for life coach clients promoting client workshops.

In charge of editing training content for a roofing client.

The Writing Ruby, Detroit MI

Virtual Assistant – Content Writer

January 2018 – January 2019

Regularly produces various content types, including emails, social media posts, blogs, and white papers.

Actively manages and promotes client blogs, and pitch articles to relevant third-party platforms. Edit content produced by other members of the team, with experience using WordPress.

Analyze the content marketing metrics and make changes as needed as well as the use of digital marketing tactics, including SEO, email marketing and web analytics.

Collaborates effectively with clients to create innovative content ideas while using excellent writing and communication skills.

Getting it Done Right 123 LLC, Detroit MI

Virtual Assistant

November 2017 – January 2019

Managed the operations of the company.

Responsible for creating the company logo and handbook.

Created the company’s business proposal to assist with company expansion.

Completed field work as needed by taking inspection photos of different properties set to be prepared for sales as well as supervising the working crew ensuring that the all deadlines were met.

Maintained building systems by contracting for maintenance services and supervising of repairs: trash removal, painting, landscaping, board up, lock changing, mold treatment.

Comcast, Sterling Heights, MI

Customer Account Executive – L3

April 2015 – August 2018

Processed customer account claims while having knowledge of the latest advertising and marketing trends.

Evaluated the customer's potential product needs and tailored XFINITY solutions to meet customers focus on video, high-speed Internet and phone services.

Listened closely to the customer’s needs, while explaining the company products and services in-depth; and recommend the right solutions.

Set high standard by meeting and exceeding the sales & customer satisfaction goals of the company.

Xerox, Madison, MS

Customer Care Agent

November 2014 – April 2015

Used a computerized system to respond to customer inquiries in a call center environment. Responded to telephone inquiries and complaints using company scripts and procedures.

Gathered information to research and resolve inquiries and log customer calls while communicating the appropriate options for resolution in a timely manner.

Informed customers about services available and assessed the customer needs.

Silver Gallery, Ridgeland, MS

Cashier/Sales Associate

July 2013 – January 2014

Handled all transaction through the Point of Sales System.

Received and processed payment via cash, checks, and credit card.

Checked daily cash accounts to ensure money accuracies.

Guided and solved customer inquiries and complaints.

Welcomed the customers by greeting them and offering them assistance by escorting them to racks and counters suggesting items for purchase.

Advised the customers by providing information; helped the customers make selections by building customer confidence; offering suggestions and opinions on products which resulted in customer sales.

LEADERSHIP & HONORS

21st Century Mentorship Volunteer Program

Petty Officer of the ROTC Program

President of the Frontline Committee

Mayor’s Youth Advisory Commission

Volunteer Canton School of Arts and Sciences

Comcast Quality Innovator

Supervisor Point of Contact

EDUCATION

Mississippi College, Clinton, MS

Bachelors in Elementary Education

August 2012 - Incomplete

Academic Standing: Senior

Tougaloo College, Tougaloo, MS

Bachelors in Elementary Education

August 2009 - May 2012

Academic Standing: Junior

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