Vinford Michael

Utility Worker

Albany, NY *****

adky0e@r.postjobfree.com

518-***-****

Authorized to work in the US for any employer

Work Experience

Overnight Stocker

the christmas tree shop - Colonie, NY

October 2019 to Present

pull racks of merchandise to sales floor

stock shelves

front and rotate merchandise

operate bailer for cardboard

help others

Front Desk Receptionist/security

The Salvation Army - Albany, NY

September 2017 to Present

• operate paging system

• greet clients and donors

• issue receipts for donations

• keep company sign in/out records

• direct calls to appropriate department

• administer breathalyzer

• help change peoples lives

•

Utility Worker

Ponderosa Steak House - New Hartford, NY

April 2013 to January 2014

Responsibilities

Wash dishes, mop floors, vacuum rugs, clean rest rooms. Stock food, clean parking lot, clean windows, make sure garbage is taken out. stock utensils, plates cups, bowls. I did everything manager ask me to do short of cooking. operate and maintain freezer levels and temperature. also worked on call in basis. If someone called in sick I would fill their spot. Accomplishments

I lead by example.I was crossed trained so I learned how to set up and break down ovens, soda machines, busser, server and prep cook. Learned how to cut potatoes, carrots, lettuce and other veggies.

Skills Used

I demonstrated life skills. How to address customers.How to work under tremendous pressure short staff. Learned how to multi-task.

Facility Porter

Deoriorios Frozen Dough Inc - New York, NY

February 2012 to December 2012

Clean, sweep, mop and strip floors in gymnasium, library and administration building. Clean kitchen, wash dishes, trays, pots and pans.

Sanitation Worker

Deoriorios Frozen Dough Inc - Utica, NY

October 2011 to January 2012

adky0e@r.postjobfree.com

452 Clinton Ave.

Albany, Ny

Objective: To work in a professional environment where I can utilize my customer service, warehousing, billing, sales and account receivable skills and experience.Most

important, to work for an employer who can appreciate their employees for coming to work every day and giving 100% to the job. Assist other

Deorio's Frozen Dough Inc - New York, NY

October 2010 to January 2011

Utica, New York 10/10 to 1/11

Sanitation Department-

Clean machinery for production lines.All mixers, belts high and low, ovens, and freezers. Nightly trash and mop/water machine all floors.Assist other lines when work was completed early Gas station attendant.Pump gas

Clifford Fuel - New York, NY

July 2009 to October 2009

clean station, run credit cards, collect cash and make cash drop. Observer Dispatcher

New York, NY

February 2009 to July 2009

All types of warehouse assignments.Move pallets, stack newspapers, sort by area and run and insert newspaper into their insert-er machine.

Appointment Setter/Telemarketer

New York Sash - New York, NY

October 2008 to February 2009

Whitesboro, New York.10/08 to 2/09

Set appointment for sales people to sell windows and other home improvement upgrades. Achieved highest weekly goal 2 of 4 weeks a month while employed. performed customer service duties.

Followed up on call backs, routinely

Used all my telemarketing skills to entice potential customer to commit to have an appointment with Sash.

Answer incoming customer calls.

Perform customer service duties.

Automatic Bander Operator

Smurfit-Stone Container Corporation - New Hartford, NY June 2007 to April 2008

Band all products to be shipped from production

floor.

Engineer production flow

Reject any and all products not up to quality

standards.

Work safely.

Fix machine in the event of malfunction.

Perform preventive maintenance on machine.

Do whatever management ask me to do.

Assist other workers to meet their production goals. Customer Service Representative

A.P.A.C Customer Services Inc - New York, NY

February 2007 to June 2007

ALL ASPECT OF CUSTOMER SERVICE.

ENTER ELECTRONIC PAYMENTS.

REWORK CUSTOMER INVOICES.

TROUBLE-SHOOT DEFECTIVE EQUIPMENT.

EDUCATE CUSTOMER HOW TO USE THEIR WIRELESS EQUIPMENT. EDUCATE CUSTOMER HOW TO SET UP ON LINE ACCOUNTS.

CSR/Rework Specialist

A.P.A.C

October 2005 to October 2006

Trouble shoot defective equipment for verizon

wireless.

Accept electronic payments.

Provide 100% customer service.

Upgrade customers equipment.

Set or change customer rate plan.

Approved and denied claims.

Reviewed claims written by csr.

Marketing Rep/Delivery Driver

Raize Solutions Menands - New York, NY

March 2004 to June 2004

Generated high volume sales for new business in

Albany, NY area.

Cooked.

Satisfied customer escalations on the phone or in person. Did whatever general manager asked me to do.

Telemarketing Representative

Ablest Staffing Services Albany - New York, NY

January 2004 to March 2004

Cold calling for Muscular Dystrophy Association (fund raising)

Achieved highest goal in office

Front Desk Clerk/Night Auditor

Holiday Inn Turf Albany - New York, NY

April 2003 to October 2003

Performed all aspects of guest services.

Performed night audits from all businesses in the hotel. Booked and sold reservations.

Pick up and drop guest off at airport.

Did what ever had to be done to make the shift run smoothly.

Lead Supervisor

Greyhound Van Lines Inc - New York, NY

April 2000 to December 2001

Opened and closed food and souvenir shop in bus

terminal.

Supervised a staff of five.

Decided on overtime for staff.

Submitted and reviewed employee time card for errors. Resolved scheduling conflicts.

Worked cash register.

Filled in for no call /no shows.

Made brinks bank drops.

CSR/Telesales Rep

MCI World Com - Alpharetta, GA

January 1999 to January 2000

Successfully sold local and long distance telephone service.

Four time directors all star list

Switched customer service plan.

Explained and examined customer invoices.

100% team player

Sacrificed my own numbers in order to help the team achieve its goal.

Education

Associate in Education

State University College AT Buffalo - New York, NY 1983 to 1987

Skills

• Night Audit

• Customer Service

• Retail Sales

Assessments

Customer Service Skills — Proficient

July 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/ share_to_profile/94135c88834ee7df780d9964f5607d4ceed53dc074545cb7 Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c46fa769abd9ac245702090a4d0883a5

Program Support Associate — Completed

August 2019

Prioritizing and allocating time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_to_profile/ b057df4c4175e67441a0987aac7d878deed53dc074545cb7

Reliability — Familiar

July 2019

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ efaea4146985c76045c5884684994d63eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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