Customer Service Sales
Resume:
Vinford Michael
Utility Worker
Albany, NY *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Overnight Stocker
the christmas tree shop - Colonie, NY
October 2019 to Present
pull racks of merchandise to sales floor
stock shelves
front and rotate merchandise
operate bailer for cardboard
help others
Front Desk Receptionist/security
The Salvation Army - Albany, NY
September 2017 to Present
• operate paging system
• greet clients and donors
• issue receipts for donations
• keep company sign in/out records
• direct calls to appropriate department
• administer breathalyzer
• help change peoples lives
•
Utility Worker
Ponderosa Steak House - New Hartford, NY
April 2013 to January 2014
Responsibilities
Wash dishes, mop floors, vacuum rugs, clean rest rooms. Stock food, clean parking lot, clean windows, make sure garbage is taken out. stock utensils, plates cups, bowls. I did everything manager ask me to do short of cooking. operate and maintain freezer levels and temperature. also worked on call in basis. If someone called in sick I would fill their spot. Accomplishments
I lead by example.I was crossed trained so I learned how to set up and break down ovens, soda machines, busser, server and prep cook. Learned how to cut potatoes, carrots, lettuce and other veggies.
Skills Used
I demonstrated life skills. How to address customers.How to work under tremendous pressure short staff. Learned how to multi-task.
Facility Porter
Deoriorios Frozen Dough Inc - New York, NY
February 2012 to December 2012
Clean, sweep, mop and strip floors in gymnasium, library and administration building. Clean kitchen, wash dishes, trays, pots and pans.
Sanitation Worker
Deoriorios Frozen Dough Inc - Utica, NY
October 2011 to January 2012
***************@*****.***
452 Clinton Ave.
Albany, Ny
Objective: To work in a professional environment where I can utilize my customer service, warehousing, billing, sales and account receivable skills and experience.Most
important, to work for an employer who can appreciate their employees for coming to work every day and giving 100% to the job. Assist other
Deorio's Frozen Dough Inc - New York, NY
October 2010 to January 2011
Utica, New York 10/10 to 1/11
Sanitation Department-
Clean machinery for production lines.All mixers, belts high and low, ovens, and freezers. Nightly trash and mop/water machine all floors.Assist other lines when work was completed early Gas station attendant.Pump gas
Clifford Fuel - New York, NY
July 2009 to October 2009
clean station, run credit cards, collect cash and make cash drop. Observer Dispatcher
New York, NY
February 2009 to July 2009
All types of warehouse assignments.Move pallets, stack newspapers, sort by area and run and insert newspaper into their insert-er machine.
Appointment Setter/Telemarketer
New York Sash - New York, NY
October 2008 to February 2009
Whitesboro, New York.10/08 to 2/09
Set appointment for sales people to sell windows and other home improvement upgrades. Achieved highest weekly goal 2 of 4 weeks a month while employed. performed customer service duties.
Followed up on call backs, routinely
Used all my telemarketing skills to entice potential customer to commit to have an appointment with Sash.
Answer incoming customer calls.
Perform customer service duties.
Automatic Bander Operator
Smurfit-Stone Container Corporation - New Hartford, NY June 2007 to April 2008
Band all products to be shipped from production
floor.
Engineer production flow
Reject any and all products not up to quality
standards.
Work safely.
Fix machine in the event of malfunction.
Perform preventive maintenance on machine.
Do whatever management ask me to do.
Assist other workers to meet their production goals. Customer Service Representative
A.P.A.C Customer Services Inc - New York, NY
February 2007 to June 2007
ALL ASPECT OF CUSTOMER SERVICE.
ENTER ELECTRONIC PAYMENTS.
REWORK CUSTOMER INVOICES.
TROUBLE-SHOOT DEFECTIVE EQUIPMENT.
EDUCATE CUSTOMER HOW TO USE THEIR WIRELESS EQUIPMENT. EDUCATE CUSTOMER HOW TO SET UP ON LINE ACCOUNTS.
CSR/Rework Specialist
A.P.A.C
October 2005 to October 2006
Trouble shoot defective equipment for verizon
wireless.
Accept electronic payments.
Provide 100% customer service.
Upgrade customers equipment.
Set or change customer rate plan.
Approved and denied claims.
Reviewed claims written by csr.
Marketing Rep/Delivery Driver
Raize Solutions Menands - New York, NY
March 2004 to June 2004
Generated high volume sales for new business in
Albany, NY area.
Cooked.
Satisfied customer escalations on the phone or in person. Did whatever general manager asked me to do.
Telemarketing Representative
Ablest Staffing Services Albany - New York, NY
January 2004 to March 2004
Cold calling for Muscular Dystrophy Association (fund raising)
Achieved highest goal in office
Front Desk Clerk/Night Auditor
Holiday Inn Turf Albany - New York, NY
April 2003 to October 2003
Performed all aspects of guest services.
Performed night audits from all businesses in the hotel. Booked and sold reservations.
Pick up and drop guest off at airport.
Did what ever had to be done to make the shift run smoothly.
Lead Supervisor
Greyhound Van Lines Inc - New York, NY
April 2000 to December 2001
Opened and closed food and souvenir shop in bus
terminal.
Supervised a staff of five.
Decided on overtime for staff.
Submitted and reviewed employee time card for errors. Resolved scheduling conflicts.
Worked cash register.
Filled in for no call /no shows.
Made brinks bank drops.
CSR/Telesales Rep
MCI World Com - Alpharetta, GA
January 1999 to January 2000
Successfully sold local and long distance telephone service.
Four time directors all star list
Switched customer service plan.
Explained and examined customer invoices.
100% team player
Sacrificed my own numbers in order to help the team achieve its goal.
Education
Associate in Education
State University College AT Buffalo - New York, NY 1983 to 1987
Skills
• Night Audit
• Customer Service
• Retail Sales
Assessments
Customer Service Skills — Proficient
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/ share_to_profile/94135c88834ee7df780d9964f5607d4ceed53dc074545cb7 Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c46fa769abd9ac245702090a4d0883a5
Program Support Associate — Completed
August 2019
Prioritizing and allocating time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_to_profile/ b057df4c4175e67441a0987aac7d878deed53dc074545cb7
Reliability — Familiar
July 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ efaea4146985c76045c5884684994d63eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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