Data Manager

Delores Fields

www.linkedin.com/in/deloresfieldslong

********@*****.*** 774-***-****

Strategic Technical Operations Leader

Strategic leader in technical operations, software development, and risk management who utilizes exceptional team building skills to deliver innovative products. Passionate about Diversity & Inclusion.

Subject matter expert in data storage, software development lifecycle (SDLC), implementing root-cause analysis, and identifying and applying process improvements related to continual improvement of product delivery.

Willing to relocate.

−Software Engineer

−Data Storage

−Cloud Infrastructure

−Storage Resource Mgmt

−Mainframe

Professional Experience

DTS Software, LLC, Raleigh, NC 07/2019 – 11/2021

Senior Software Developer & QA Analyst

Develop and manage complex NPI storage resource management software for global enterprise customers. Provide consistent customer support for storage management product suite. Analyze, debug, and resolve complicated and unique customer issues. Manage multiple complicated customer cases simultaneously while leading the development and delivery of large-scale IT projects concurrently to integrate infrastructure changes.

Review and analyze incoming customer support tickets of varying complexity; collaborate with colleagues as needed to recreate customer problems and provide customers with a timely responses and resolutions; direct communication with customers for problem status and solutions

Develop enhancements to storage management software products to improve the allocation and management of SMS and non-SMS managed data sets

Provide maintenance to mainframe storage management software applications by writing patches using the AMASPZ9AP utility

Execute and expand automated QA Test Facility testing of applications using in-house testing tool; perform unit testing of code written for customer problem resolution and code maintenance

Create and collaborate on new documentation and updates to existing documents for impending project release of entire product suite

Performed daily responsibilities utilizing TSO, ISPF, JCL, ISMF, XDC, dump reading, etc.

Deliver product content via webinar and internal technical team meetings

LIBERTY MUTUAL, Boston, MA 12/2018 – 07/2019

GLOBAL PROGRAM MANAGER – DIVERSIY & INCLUSION

Led the cross functional rollout and delivery of corporate wide Diversity & Inclusion training to international leaders outside the United States.

Developed program content for the company’s leaders based on location and local and organizational culture.

Managed collaborative relationships with large teams across internal organizations on program content and foundation

Developed baseline and regular updates to program dashboards, budget, and roadmaps to update executives on program progress

Led the delivery of onsite train the trainer program with global vendors and internal resources to provide program delivery in local languages

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BANK OF AMERICA, NA, Charlotte, NC

IT Project Manager III (Scrum Master) 04/2017 – 07/2017

Managed and led the development and delivery of multiple complex large-scale IT projects concurrently to integrate infrastructure changes.

Created project plans utilizing Microsoft Project allowing for variance in projects which incorporate Agile and Waterfall methodologies

Used tools such as Rally to plan, track, and monitor project requirements; held modified daily standups to track action items and Mulesoft for API management

Assessed, documented, monitored, and controlled potential project risks and dependencies to ensure that project timelines are not impacted

Provided strategic leadership in managing complex cross functional teams, offshore development teams, and collaborating with organizational leaders and subject matter experts to successfully meet project milestones

Led and directed the work efforts of multi-site global teams that are functionally aligned to parallel projects

Utilized tools such as SharePoint to establish and implement communication channels and communication strategies with senior management and cross functional teams

EMC CORP, Hopkinton, MA 2004 – 2016

Principal Global Program Manager 12/2009 – 04/2016

Established and implemented methodologies for executive consumption during business readiness reviews of cloud infrastructure products. Presented to senior level staff on status of software and hardware product quality. Led cross-functional teams to analyze and manage risk, plan, track, and execute complex programs. Assessed and improved corporate processes related to agile and waterfall management of software product development lifecycle. Led teams through all aspects of the project to ensure delivery within the constraints of scope, time, and cost.

Managed multiple complex cross functional (technical) projects simultaneously in a matrix environment following agile and traditional waterfall methodologies

Developed project plans, dash boards, and roadmaps; influenced and instituted metrics and measures, set targets, conducted internal audits; ensured quality objectives of products

Facilitated kaizens to improved processes and procedures resulting in cost savings

Provided comprehensive coordination of IaaS, PaaS, and SaaS requirements and deliverables for all software products inclusive of

Performed continuous assessment of the pre-GA quality of hardware and software products throughout their development cycles

Facilitated meeting to monitor, assess, and provided read-outs of the post-GA quality of hardware and software products in the field

Led the quality management initiatives at cross functional program management engagements for numerous products making product quality related risk assessment and risk management decisions, requests, and recommendations

Maintained regular cadence with business unit program managers, product managers, and cross functional organizations in the implementation and tracking of customer quality; software reliability; and quality (data unavailability, data loss, availability, and reliability) related initiatives

Provided quarterly roll out of Net Promoter Score (NPS/CLS) results in conjunction with analysis of voice of the customer (VoC) program data

Monitored the accuracy, consistency, and trends of data for field replaceable units (FRUs) and customer replaceable units (CRUs) and global data warehouse (GDW) reports produced by the product data governance organization

Worked closely with executive leadership to deliver corporate diversity related activities for employee professional development, educational outreach, and community outreach to maintain a diverse workforce

Instituted an annual program to deliver a global mentoring and coaching program to corporate senior executives and employees

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EMC CORP (CONTINUED)

Principal Software Engineer 10/2004 – 12/2009

Developed and maintained automation tools for aggressive delivery schedule in support of microcode testing on EMC’s Symmetrix DMX and VMAX enterprise storage arrays, SRDF, and TimeFinder product lines. Provided guidance and support for onboarding and development of offshore employees in St. Petersburg Center of Excellence.

Wrote and automated microcode tests of business continuity and backup and restore software developed by EMC (SRDF and TimeFinder) and competitive products (FDR and FDRABR) on EMC devices and storage arrays

Designed customized automated testing tools written in Rexx, Assembler, JCL, Java, and Java script generating microcode on Symmetrix devices, which significantly improved time to market

Developed code and test cases for replication software applications including TimeFinder, SRDF, and IBM applications, including interoperability with PPRC, XRC, and FlashCopy

Demonstrated project management expertise, tracking tasks for developers in St. Petersburg, maintaining reports, following-up on cross-functional and QA / QE issues, and following implementations through to completion, aiding in on-time delivery of product releases

Leveraged extensive experience using mainframe applications and tools including TSO, ISPF, SDSF, SYSLOGs, CLISTS, GTF traces, all data set types, resulting in rapid distribution of complex, automated test cases

BMC CORP, Atlanta, GA 2000 – 2003

Staff Technical Support Analyst

Responsible for customer problem determination and troubleshooting using IPCS and other debug tools.

Resolved DASD storage data set allocation failures, and CATALOG errors for VSAM and non-VSAM data sets.

Performed catalog recovery processing, VTOC scan, and ICF catalog backup/recovery processes.

Developed/implemented code changes to Mainview SRM’s STOPX37/II, EasySMS, EasyPOOL, and StorageGUARD functions in Assembler (BAL), C, and SQL.

Performed testing in DFSMShsm environments on both batch and real time LPARS.

Developed and implemented changes to product quality assurance processes.

Made updates/changes to DFHSM parmlib and system data sets.

Worked with developers to design and implement product enhancements.

Developed and implemented a storage usage analysis for customers to determine memory usage for SGPerform data space execution.

Reviewed customer requests and made implementation recommendations based on feasibility and ROI

Installed and tested upgrades of Mainview SRM and other OEM products via SMP/E and stand alone

Implemented and facilitated a weekly technical lunch and learn to provide documentation of Mainview SRM

Implemented, maintained, and used DFSMS ACS routines and constructs on LPARs

Implemented and maintained IGGPRE and POST exits

Resolved SMS and non-SMS data set space/allocation problems

Managed up to 15 open cases simultaneously in personal inbox

Utilized functionality of FDR and FDR/ABR in conjunction with FDRASIST capabilities

Recommend customer use of Mainview SRM and its functions

Utilized software tools to monitor CPU, shared DASD and client application system performance

IBM CORP, Poughkeepsie, NY 1985 – 2000

Software Developer

A significant contributor to IBM’s large block size interface (LBI) which expanded the size of the blocks of data a program could handle from 32K to 2GIG. Provided substantial input to major and minor releases of all functions of IBM’s SMP/E product which installs the mainframe operating system.

-Develop and maintain software for mainframe operating system

-Develop and maintain software, processes, and procedures for SMP/E to install the mainframe operating system

Education

MBA (courses) – Brandeis University, Boston, MA

Certificate (Equivalent to BS) – Computer Science, Marist College, Poughkeepsie, NY

AAS – Orange County Community College, Middletown, NY

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