Customer Service Office
Resume:
Keena Keri Brooks
Sacramento, CA 95823
Phone: 916-***-****
E-Mail: ********@*****.***
Professional Summary
Skills
Clerical
Reading Comprehension
English Language
Active Listening
Speaking
Writing
Critical Thinking
Customer and Personal Service
Judgment and Decision Making
Monitoring
Computers and Electronics
Personnel and Human Resources
Communications and Media
Telecommunications
Sales and Marketing
Food Production
Experience
March 2018 to April 2019
OA LOGISTICS Woodland, CA
General Labour
Order and dispense supplies.
August 2009 to November 2014
Office of the Attorney General State of Texas Nacogdoches, TX
File Clerk
Keep records of materials filed or removed, using logbooks or computers.
Add new material to file records or create new records as necessary.
Perform general office duties such as typing, operating office machines, and sorting mail.
Gather materials to be filed from departments or employees.
Track materials removed from files to ensure that borrowed files are returned.
Enter document identification codes into systems in order to determine locations of documents to be retrieved.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Find and retrieve information from files in response to requests from authorized users.
Scan or read incoming materials to determine how and where they should be classified or filed.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Assign and record or stamp identification numbers or codes to index materials for filing.
Answer questions about records or files.
January 2005 to December 2009
Etech Global Services Nacogdoches, TX
Customer Service/Telecommunications
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Complete forms in accordance with company procedures.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Provide services to customers, such as order placement or account information.
Education
July 2005 Marque Learning Center Houston, TX
High School Diploma
GPA 3.6.
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