Customer Service Maintenance
Resume:
Keri A. Estrada
Universal City, TX 78148
Cell 210-***-**** & Work 210-***-****
*************@*******.***
CERTIFICATIONS
OSHA Training Institute:
OSHA Fire Safety, Feb/2019
OSHA Bloodborne Pathogens, Feb/2019
Sexual Harassment for Managers, Jan/2019
Valuing Diversity in Organizations, Jan/2019
Principles of Accounting, Feb/2019
Privatized Housing Management
Mold Awareness, Feb/2019
Fair Housing Assessment Course, Jan/2019
EXPERIENCE
MacKenzie Restoration – San Antonio, TX September 2019 – present Production Manager: Full-time position/40 hours per week/Annual Salary $66,000 Management position coordinating the production department including general construction build back, roofing, and contents departments. In charge of accounts payable, accounts receivable for all jobs, payroll, inspecting and providing quality control for job sites, customer service, working on and updating job descriptions and job training. General office and clerical work. Randolph Family Housing – Randolph AFB, TX June 2010 – September 2019 Community Manager: Full-time position/40 hours per week/Annual Salary $44,000 Expertly assist Community Director in day-to-day operations and customer service objectives Judiciously provide all weekly, monthly, and quarterly reporting to Hunt, HMO and AFCEC Meticulously review, process, and submit payroll for all employees Dexterously perform all bookkeeping and accounting responsibilities with zero defects Single point of contact for Executive General Officers/Key and Essential Military Personnel Skillfully supervise office and maintenance staff in the absence of Community/Maintenance Director Resourcefully organize resident events, tenant representative meetings and community meetings Dutifully participates in the Installation Partnership Meetings and Management Review Committee
“Onederful” Award Recipient
One of twelve candidates chosen for the first Leadership Academy Maintenance Coordinator: Full-time position/40 hours per week/$17.00 hourly Capably scheduled team of 8 maintenance techs for incoming daily service requests Diligently tracked all service requests from open to closed to ensure completed maintenance calls Connected daily with residents to follow up on their housing maintenance satisfaction Methodically reviewed and composed item specific proposals for contracted work required Appraised assigned contracted work vendors to guarantee quality, safety and security were followed Systematically updated expenses daily to reflect accurate costs vs. budget throughout the entire year Skillfully prepared all maintenance invoices with appropriate coding and regulatory information Accomplished maintenance and upkeep records for all fleet fees and services provided Sharply completed all weekly and quarterly reporting to Hunt, HMO and AFCEC Maintained good partnership with HMO staff in addressing any resident’s maintenance concerns Analytically operated in accordance with with directives of the Facilities Maintenance Plan COM Coordinator: Full-time position/40 hours per week/$15.00 hourly Deftly assigned contracted work vendors and staff to guarantee quality, safety, and security Skillfully provided complete action plan on all change of occupancy maintenance and make ready Quality Assurance Expert reviewing all homes before brought back online for occupancy The Landings at Bolling – Bolling AFB, DC November 2008 – June 2010 Maintenance Dispatcher: Full-time position/40 hours per week/$18.00 hourly Expertly scheduled maintenance, opened and closed work orders, completed follow-up phone calls Executive Homes Coordinator: Full-time position/40 hours per week/$18.00 hourly Leased homes, coordinated maintenance, move outs, and provided customer service for General Officers Turn Scheduling: Full-time position/40 hours per week/$16.00 hourly Scheduled all turns, assisted with pre-inspections and final inspections of home Core Competencies – Account Management-Office Management-Budget Analysis-Accounting- Sales/Marketing-Administrative/ Secretarial-HR/Personnel-Purchasing-Logistics-Facilities Management-Customer Service-Collections-Excel-Proficient in Microsoft Office Applications References available upon request
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