Customer Service
Resume:
Abigajil Gulilat
Alexandria, VA *****
********@*****.***
Provide excellent customer service to each and every single person. Ensure the highest standards of guest satisfaction and to resolve problems arising from guests' complaints.
#readytowork
Willing to relocate to: Austin, TX - Jersey City, NJ - Washington, DC Work Experience
Front Door Manager D&R Entertainment
D&R Entertainment
October 2018 to Present
-Mange all guests for each events at the front door Handle all of the cash collected and make sure everyone's paid Write up table contracts for each clients and manage ticket sales Write a report after each event
Lead Hostess/ Sales Assistant
Ruth's Chris Steakhouse
August 2018 to May 2019
Make sure guests are greeted, seat them and make sure reservations are all taken care off. As an assistant to the Sales Manager I made sure that all contracts for each event were ready to go, answer all the calls and forward them appropriately. Also email the clients and follow up after the event has taken place.
Hostess/Pastries
Root's Steakhouse
February 2016 to March 2018
Make sure to greet guests, seat them and that reservations are all in line and everything goes smoothly on the floor. As a pastry chef assistant I make sure every item on the dessert menu is available and ready to be served.
Part- Time Sales Associate
Spanx
October 2015 to February 2016
Greet and satisfy customers' needs.
Always watch over and maintain the sales floor at all times. Help with the back of house inventory and teach our customers about the products. Front Desk Agent
W Hotel - Washington, DC
October 2014 to May 2015
Welcome and take care of guests.
Show excellent customer service and provide excellent hospitality. As well as assisting other departments when short staffed and promote ratings on Trip Advisor. Front Desk Agent
Monaco Hotel Washington DC - Washington, DC
July 2014 to November 2014
Welcome and take care of guests.
Show excellent customer service and provide excellent hospitality. As well as assisting other departments when short staffed and promote ratings on Trip Advisor. Hostess/Waitress
Kafe Leopold's - Washington, DC
May 2013 to August 2014
Welcome and recognize guests.
Promote and provide outstanding service;
Creating a wonderful memory for all the guest.
Assist all guest with a smile and a delightful attitude and assist the servers when short staffed. Product Advisor
Microsoft - Arlington, VA
September 2012 to May 2013
Welcome customers and make them feel like they are at home. Leading the sales team to provide great customer service. Organize and clean the sales floor and visual display to reach our sales goal. Team work is very important and cover other departments when necessary. Check the accuracy and accountability of payments and process deposits. Sales Associate
Finish Line - Arlington, VA
August 2011 to April 2012
Welcoming all customers with a smile as they walk into the store. Taking care of all customer issues in a timely manner. Buyers communication, organizing the sales floor and visual display to increase volume. Payment verification and fast and friendly check outs are a must. Perform multiple sales with great customer service to make the goal and work as a team and help other departments as well.
Education
high school diploma
Annandale High School - Alexandria, VA
2008 to 2012
Skills
• Cold Calling
• Salesforce
• Host/Hostess
• Upselling
• Negotiation
Assessments
Active Listening — Familiar
June 2020
Actively listening and appropriately responding in conversations. Full results: Familiar
Call Center Customer Service — Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Proficient
Sales Skills — Highly Proficient
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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