Engineer Customer Care
Resume:
RAVISH THAKOR
**************@*****.***
SUMMARY
•QA Engineer with seven years of experience, including full SDLC/Testing life cycle implementations and have extensive work experience as Software Test Engineer and Quality Control.
•Hands-on experience in Grey Box Testing, Black box Testing, Functional Testing, System Testing, Usability Testing, Regression Testing, Performance Testing, User acceptance testing.
•Expertise in creating test cases various product, which included functional, smoke, sanity, system testing, regression testing and exploratory testing.
•Detail knowledge and Experience of with working with 5G (mmwave and SUB6), VoLTE, HSPA, UMTS, GSM, and CDMA technology.
•Worked with ATT, T-Mobile, Verizon, Sprint, MetroPCS, Tracfone devices and requirements.
•Proficiency in project management, Possess the analytic abilities and technical as well as interpersonal skills.
•Achieved ASTQB Certification.
•Extensive experience in working with products like Smartphones, Smart Watch, Tablet and Feature phones.
•A team player with strong communication, analytical skills and Supervisory skills.
•Proven adaptability and quick learning abilities according to Environment.
EMPLOYMENT
JAN 2016 -PRESENT
Senior Validation Engineer, LG Mobile Research, SAN DIEGO, CA
•Part of North America Region Quality Team responsible for creating and executing test plans related to functional, UI, Performance, and Network Validation testing.
•Led a Team with quality-control practices to ensure high quality products, federal regulations, and carrier specifications.
•Developing Test Cases, Test strategy and Test Plan based on requirement and features.
•Serve as a contact between TAM (Technical Account Management, R&D Planning, Quality Team, Production Team and Customer Support Team.
•Validate 5G Network Test Cases for LG phones at mmwave and SUB6 sites across USA.
•Experience to work in a detailed & process-oriented environment.
•Perform Over the Air (FOTA, GOTA) Testing for Upgrade Test.
•Work with Qualcomm Tools (QXDM, QPST), MediaTek Tools, and Mobile Analyzer,
•Monitoring the performance and generate daily /weekly/ monthly KPIs reports.
•Analyze, troubleshoot issues and perform ROOT Cause Analysis when needed.
• Experience in working with DUAL SIM, ESIM and Google FI featured Products.
•Performing Python Automated Test Cases for UI automation.
•Responsible to conduct LG Pay App testing prior to launch in US Market.
•Experience in Emergency Calling (E911) and CMAS (Commercial Mobile Alert System) in Lab Environment with Agilent 8960.
•Perform Current Consumption (Monsoon) Testing.
•Conduct testing with Mobile Carriers features like VOLTE, DIGITS, RCS(Advance Messaging), WIFI HOTSPOT, Tethering, Video Call, WIFI calling, RTT.
OCT 2011 -DEC 2015
Wireless Test Engineer, LG Electronics, San Diego, CA
•Exposure with Over the Air Upgrade testing like FOTA, GOTA with different test tactics and requirements from each carrier.
•Android ADB tools and other flashing/logging tools and LG Proprietary tools.
•Conduct Stability test for Smartphones on weekly basis.
•Identifying defects with impact analysis and Analyze and manage issues reported by Carriers, TAM, offshore team, and Customer Care.
•Perform different testing on carrier like ATT, VERIZON, T-MOBILE, SPRINT, METROPCS, TRACFONE, SPECTRUM Mobile, etc.
APRIL 2011 -OCT 2011 (Internship)
Android Test Engineer, Motorola Mobility, San Diego, CA
•Performing daily sanity on WIFI and LTE tablets & core regression weekly basis. Tested Google-based Compatibly Test Suits (CTS) at different stages of product life cycle.
•Experience with Wireshark tool for performance test on Tablets.
•Conduct Smoke, Call Box Testing, and Monkey Testing and Throughput test on tablet.
EDUCATION
JAN 2009 -DEC 2012
MS in Computer Science, San Diego State University
OCT 2003 -MAY 2008
BS in Computer Engineering, Gujarat University
SKILLS
Languages: Python, C, HTML
Operating Systems: Android, Windows, Linux
Tools: Android SDK/NDK, JIRA, Putty, BUGZILLA, QXDM, QPST, Mobile Analyzer, HP Quality Center, Hyper Terminal, Jenkins
Contact this candidate