Customer Service Representative
Resume:
Steven Warner
Delray Beach, FL *****
**************@*****.***
Summary
Cheerful and upbeat customer service representative with history of exceeding customer and patron expectations.
Excellent verbal communicator.
Calm and composed in stressful situations with successful record of reducing customer dissatisfaction.
Expert at finding win-win solutions.
Detail-oriented approach to resolving issues.
Skills
Establish excellent rapport with customers
Motivate employees to deliver superior service
Respond to all customer complaints Build relationships with clients for repeat business Excellent in issue resolution
Outgoing personality
Experience
January 2017 to January 2021
Ness Industries Monroe, CT
Customer Service Representative
Answered customer questions and addressed concerns, Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Delivered service and support to each customer, paving way for future business opportunities. August 2008 to December 2018
V.F.W New Milford, CT
Bartender Supervisor
Motivated team to deliver exceptional patron experiences to all clientele. Engaged in discussions with patrons to build rapport and earn repeat business. Handled complaints and conduct issues
Commended for my ability to maintain positive patron relations February 2009 to May 2016
Winter Brothers Material Company Danbury, CT
Customer Service Representative
Assessed customer needs and upsold products
Answered customer questions and addressed concerns Worked with employees to develop customer service improvement initiatives
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