Mental Health Customer Service
Resume:
Denita Horner
Clarksburg, WV 26301
**********.**@*****.***
OBJECTIVE
My objective is to obtain employment with a company where I can utilize present as well as past skills/abilities to become a valuable team member. I am a highly motivated and reliable Professional. My Customer-Service Skills are exceptional.
EDUCATION
West Virginia University
Bachelor of Art, Social Work
SKILLS
Customer Service
Payroll
Office Managing
Bookkeeping
HR Duties to include Hiring and Corrective Actions.
Inventory
A born leader with ability to motivate and build positive working relationships.
EXPERIENCE
ResCare- Social Worker-Clarksburg, WV
July 2019-Jan 2021
As a Social Worker with a Mental Health organization, every day varied to some degree. My main job was to complete initial assessments for perspective clients and dazzle them with my excellent customer service skills. If I left a good impression on them and their guardian then the company grew as a result of my work. However, that was just the beginning of my work.
Once an initial assessment was completed, I drafted a Social History Report for the client. Next, I worked with the State of West Virginia to obtain a placement order for the person in one of our facilities. Once the order was approved, I assisted in the transition into our facility.
I conducted meeting with the client’s team to ensure the concerns/needs were addressed and resolved. This was completed initially, at the 30 day mark, 6 month mark and annually. Should a need for a meeting arise between those times, an emergency meeting was held. Ensuring client needs were met was my top priority.
Myers Well Services- Office Manager- Clarksburg, WV
May 2018-Jan 2019
As any office personnel will tell you, if you are not a multi-tasker then you will not survive. In this role, I completed your daily office duties of filing, faxing, answering the phones, greeting staff, meeting potential new hires and completing inventory. Those were in no way all of my duties.
I was the accounts payable and receivable person. Also, I acted as the HR person. Weekly, I processed payroll for the business location. Interviewing new workers was another duty. After interviews were conducted, I completed the new hire paperwork with the person.
Safety is a major responsibility in all types of businesses. It was my job to ensure that all safety information was published. Should there be a supply need, I took care of placing that order. If there was a safety violation, it was my job to address the violation with the worker. This could be anything from a reprimand all the way to termination.
RESA 7- Medical Secretary-Clarksburg, WV
Unsure of Start Date- May 2018
As a grant program for the State of West Virginia, RESA 7 took care of medical billing for services provided in schools. I acted as a Bookkeeper/Medical Billing Secretary. All billing was completed accurately prior to being submitted for review. On several occasions, I was asked to review others documents as the numbers just were not adding up correctly. I promptly resolved all of those discrepancies for accurate submission. This was one of my most favorite positions and I only left as the company lost funding.
ResCare- Social Worker-Clarksburg, WV
April 2015- August 2016
As a Social Worker with a Mental Health organization, every day varied to some degree. My main job was to complete initial assessments for perspective clients and dazzle them with my excellent customer service skills. If I left a good impression on them and their guardian then the company grew as a result of my work. However, that was just the beginning of my work.
Once an initial assessment was completed, I drafted a Social History Report for the client. Next, I worked with the State of West Virginia to obtain a placement order for the person in one of our facilities. Once the order was approved, I assisted in the transition into our facility.
I conducted meeting with the client’s team to ensure the concerns/needs were addressed and resolved. This was completed initially, at the 30 day mark, 6 month mark and annually. Should a need for a meeting arise between those times, an emergency meeting was held. Ensuring client needs were met was my top priority.
Reference available upon request.
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