Customer Service Project

Timothy Vanek

*** ***** ****** ****** ********@*****.***

Kutztown, Pennsylvania 19530 610-***-****

Summary of Qualifications

Highly accomplished and results-driven IT Business Analyst, possessing exceptional leadership abilities. Strong background in software development life cycle (SDLC), which includes systems design and implementation that leads to increased operational efficiency. Solid record of leading projects to successful completion; on time and within budget. Demonstrated ability to analyze complex systems and develop viable solutions with experience in the following broad-based areas:

Business Analysis

Technical Support

Requirements Gathering

Specifications/Documentation

Quality Assurance Testing

Professional Experience

Volvo IT – Allentown, Pennsylvania 1999 – 4/2020

IT Business Analyst

Worked as a highly respected contract resource to VolvoIT at the Mack Trucks location in Allentown PA, managing and or analyzing multiple mainframe projects. Develop conceptual IT solutions from customer interviews. Developed detailed specifications. Developed dashboard reporting metrics. Ensure that quality assurance standards are maintained. Work with customer to confirm all expectations have been met. Consult with upper management regarding progress and oversee project implementation. Secure customer signoff upon project completion.

Accomplishments:

Delivered a multi-million-dollar project (TSP4NAT) to integrate Mack Trucks legacy systems to Volvo’s global Truck Sales Process (TSP) system.

Managed a team of .Net developers in developing an intranet application for truck certification calculations and reports.

Designed and managed a system decommissioning project.

Successfully delivered a conversion process for data transfer between applications from FTP to MQ.

Delivered a $320,000 project to incorporate Mack Trucks International invoice process into Volvo applications.

Successfully managed and delivered a $250,000 project to streamline chassis pricing and invoice creation for Mack Trucks and migrate the function from Allentown PA to Greensboro NC.

Harmonized “time” capture process for Volvo’s North American employees to feed into Volvo’s North American Human Resources, SAP system for payroll and ETO management.

Improved corporate cashflow and production planning by successfully delivering a web-based application to allow truck dealerships to track current orders and forecast future orders.

Slashed overhead costs by developing materials fulfillment applications resulting in an annual $130,000 savings

Realized a $75,000 annual savings for manufacturing by replacing “time-collection” hardware and enhancement to existing “time-management” software, to give a “real-time” view of employee attendance and facilitate overtime canvassing.

Reduced 80+ redundant man-hours with the design and delivery of a single batch process, that all legacy systems could use when converting to an SAP solution.

Managed several projects including upgrades and enhancements to engineering, production scheduling, order tracking, inventory control and accounts receivable systems.

Designed, developed and implemented process enabling Customer Order Fulfillment department to split truck orders for more efficient customer service, bringing in project early and under budget.

Reduced engineering cost and increased turn-around time from “truck order” to “build” by developing and implementing new truck specification system that allowed for rapid development of certain types of trucks that dealers felt they would be able to sell.

Technical Expertise

Computer Skills & Years experience

IBM 30x…20

COBOL…20

DB2…7

IDMS….20

ADS/0…20

JCL…20

TSO…20

MVS…20

SAS…10

ISPF…20

ROSCOE…10

CICS…10

CMS…10

SPFPC…10

VISIO…15

EXCEL…15

DB2…7

OFFICE 365…1

TEAMS...1

Education

Berks Technical Institute – Wyomissing, Pennsylvania

Computer Programming; GPA 4.0

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