Manager Data
Resume:
HEATHER CHASE
eDiscovery Expert & Leader
Seeking an available litigation or practice support role, which leverages and enhances my many years of experience in the electronic discovery industry.
**********@*****.***
Linkedin.com/in/heather-chase-a0314012
Penns Grove, NJ
EXPERTISE
Project Management
Critical Thinking
Vendor Negotiations
Team Building
Process Improvement
Strategic Planning
SKILLS
Relativity
Ipro Eclipse, Suite
iConectNXT
Microsoft Access & Office Procucts
CaseMap, TextMap, TimeMap
LiveNote
Concordance
Concordance
Summation
PROFESSIONAL EXPERIENCE
2020 - 2021
Project Manager – Complete Discovery Source, Inc.
Performed all functions of a Project Manager as required, including:
oDirectly oversee, coordinate, and track project progress and workflow from initiation to production for multiple projects
oPlan and strategize with clients on how to process data and leverage technology to accomplish project goals
oTrack all client deadlines, client/matter request queue, and status of work being performed by other departments
oEnsure client work requests are fulfilled in timely manner and oversee client deliverables by directly handling client requests, working with other departments on requests and overseeing their work.
oDesigned and created databases, reports and documents based on case requirements provided by attorneys and staff, converting data from any formats as required
2019- 2020
Sr. Project Manager – The MCS Group
Performed all functions of a Senior Project Manager as required, including:
oResponsible for supporting the design, development and maintenance of litigation support systems and related databases
oAssisted legal teams on all phases of electronic discovery
oProvided guidance and strategized with legal teams to determine database and other requirements for litigation support technology and workflow processes on a case by case basis
oDiagnosed and corrected related system errors and problems, working with Manager of Practice Applications and technical support provided by vendors
oDesigned and created databases, reports and documents based on case requirements provided by attorneys and staff, converting data from any formats as required
2019 - 2019
Project Manager – Epiq Systems
Assist Client Services Management in evaluating team bandwidth and delegation of tasks internally
Prioritize work in the operational queue, escalating to leads as needed
Work directly with large client and internal team to ensure case work is prioritized properly
Work with department Director to determine best workflows and software to use for best case management
2019- 2019
Technical Writer – Epiq Systems
Work with internal team to prepare workflows and procedures for large clients
Plan, develop, organize, write and edit operational procedures and manuals
Document technical design specifications
Work with team management to update and maintain processes
2003 - 2019
Practice Support Operations Manager – Duane Morris LLP
Started as practice support specialist, promoted to senior project manager then operations manager
Oversaw the daily operations of this AMLAW 100 Law Firm’s practice support department
Assisted Manager of Practice Support with development and management of case workflow and evidence tracking systems
Served as primary point of contact for all legal teams; primarily responsible for assigning, prioritizing and ensuring successful completion of all case work
Served as primary point of contact for help desk tickets and escalations to the department
Assisted Manager of Practice Applications with software testing, development and implementation of litigation support software packages and training
Managed all of departments’ major migration projects including migration to Relativity and other enterprise class applications
Performed all functions of a Senior Project Manager as required, including:
oResponsible for supporting the design, development and maintenance of litigation support systems and related databases
oAssisted legal teams on all phases of electronic discovery
oProvided guidance and strategized with legal teams to determine database and other requirements for litigation support technology and workflow processes on a case by case basis
oDiagnosed and corrected related system errors and problems, working with Manager of Practice Applications and technical support provided by vendors
oDesigned and created databases, reports and documents based on case requirements provided by attorneys and staff, converting data from any formats as required
Litigation Support Specialist - Schnader Harrison Segal & Lewis LLP
Scanned documents, produced video clips for trial presentation
Used various tools including Microsoft Access, Excel, etc. to work with provided files to allow client data to be ingested into the appropriate software systems
Support case teams in use of litigation support software
1999 – 2003
ROCP
December 2020
Computer Learning Center, Philadelphia, PA
Associates Degree in Computer Applications and Network Administration, December 1999
EDUCATION
Certifications
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