Sales Customer Service

Deborah Cardwell

**** ***** ****** *** ********* TN 37912 850-***-**** *************@*****.***

Objective

I am a hardworking and dedicated individual known most for my attention to detail. In all tasks of my life, from managing a team of sales associates, tackling tough customer service situations, and always putting the guests needs first, I put forth all my effort, energy and passion in order to succeed.

Experience

SALES ASSOCIATE ORANGETHEORY FITNESS FARRAGUT SEPTEMBER 2020 - PRESENT

Responsible for daily operations of the business

Responsible for hitting at least 40 lead calls a day

Business to business marketing at least twice a week

Led the team in sales

Address all member concerns, especially COVID related

Constantly coming up with creative ways to make more revenue

CONTRACT GEC EDUCATOR LULULEMON SEPTEMBER 2020 – FEBRUARY 2021

Answer phone calls, live chats and emails

Tend to guest issues from complaints, to questions about inventory to placing an online order

Key responsibility is finding a solution for every guest that reaches out

Problem solving every issue that comes through

SALES ASSOCIATE ORANGETHEORY FITNESS SANFORD MARCH 2020 – SEPTEMBER 2020

Responsible for daily operations of the business

Responsible for hitting at least 40 lead calls a day

Business to business marketing at least twice a week

Assisted in upgrades / downgrades, cancellations, and freezes

Led the team in sales

Address all member concerns, especially COVID related

Came up with creative ways to make more revenue

EDUCATOR LULULEMON AUGUST 2018 – SEPTEMBER 2020

Responsible for greeting guests as they walked through the door to ensure they felt welcome

Guiding guests throughout their journey in the store to answer any questions they have

Ensuring guests experience is always 10/10

I was responsible for coming up with staff rewards / birthday presents for every meeting

I was responsible for signage on chalkboards for special events

HOLIDAY SERVICE REPRESENTATIVE TUI FEBRUARY 2018 – NOVEMBER 2018

Responsible for 100-250 guests a week

First point of contact for guest complaints / issues

Responsible for selling excursions, theme park tickets and transportation

Handled guest issues and found resolutions that best fit the guests needs

Created amazing guest experience

ASSISTANT STUDIO MANAGER ORANGETHEORY FITNESS CLERMONT JANUARY 2017 – FEBRUARY 2018

Maintained daily operations of the business

Managed sales team varying between 4-6 employees

Led interviews and trained in all new hires

Responsible for marketing ideas and building business to business relationships

Recorded sales goals and reported nightly numbers

Address all member concerns

Took on acting Studio Manager position when there was a lapse in management

SALES ASSOCIATE & PRESALES ORANGETHEORY FITNESS CELEBRATION JUNE 2016 – DECEMBER 2016

Responsible for daily operations of the business

Responsible for hitting at least 40 lead calls a day

Business to business marketing at least twice a week

Led the team in sales first quarter

Address all member concerns in a timely manner

Assisted in presales for our Clermont studio from October 2016 – January 2017

Education

BACHELORS APRIL 2016 FAULKNER UNIVERSITY

Major: Legal Studies

Athletic Scholarship all 4 years

References

CHRIS ALLEN – REGIONAL MANAGER AT ORANGETHEORY FITNESS SANFORD – 407-***-****

CARLEE GIBSON – STUDIO MANAGER AT ORANGETHEORY FITNESS FARRAGUT – 954-***-****

COURTA SMITH – CURRENT TEAM LEAD AT LULULEMON GEC – ***********@*********.***

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