Manager Customer

Oleg Gorodetsky

Tampa, Florida, United States

*************@*****.*** 813-***-****

linkedin.com/in/olegor

Summary

I am an experienced product leader with strong bias for action and proven track record of launching successful software. My communication skills keep varying groups and teams aligned and informed. I design requirements with vision in mind, and portray that vision for the development team to build upon. I am successful in working closely with engineering teams to deliver large, cross-functional projects on aggressive schedules, and skilled in measuring and analyzing product and feature performance for opportunities to innovate, improve customer experience and increase adoption. I have always been a firm believer that software should start with the user experience and technology should follow.

Experience

Technical Product Owner

View, Inc

Jun 2019 - Present (1 year 10 months +)

Serve as the Technical Product Owner to Software and Hardware Engineering teams building smart and dynamic windows utilizing AI models.

Maintain the ingestion backlog for a program - ownership and prioritization of bugs, features, improvements, epics and themes.

Validate and provide approval that requirements have been executed accurately against acceptance criteria.

Collaborate with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development, ensuring key outcomes are being met.

Partner with Lines of Business teams, business functions, and IT teams to define product needs and opportunities within targeted line of business(es) and enterprise resource planning. Guide cross-functional product team the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes.

Act as a change agent for technologies and supporting processes by leveraging Agile practices to maximize results measured by performance and availability, business agility, technology freshness, and cost optimization.

Assist with identifying high-level business needs through partnership with key business partners and users.

Communicate data requirements to the technology development and data sourcing teams. Collaborate with the Technology Support team to ensure their production processes and escalation procedures are in place prior to each release.

Work closely with product development team as well as cross-functional stakeholders to plan and drive an agile roadmap.

Support product communications with leadership and cross-functional stakeholders to ensure they stay informed.

Search for insights and data to better support your hypotheses: client research, surveys, customer support tickets, client interviews, businesses with similar aspects. Oleg Gorodetsky - page 1

Product Owner

Kroger

Nov 2018 - Jun 2019 (8 months)

Provide vision and direction to the Agile development team and stakeholders throughout the project and create requirements in the form of features and user stories, breaking down work from epics provided by Product Management for an AI driven inventory mobile application. Enterprise resource planning (ERP) and Data analytics. Clearly define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them.

Ensure that the team always has an adequate amount of prior prepared user stories to work on. Plan and prioritize product feature backlog and development for the product. Within assigned product scope, collaborate with Product Management on product vision, road-map and growth opportunities .

Provide backlog management, iteration planning, and elaboration of the user stories. Work closely with Product Management to create and maintain a product backlog according to business value or ROI.

Ensure focus and strong emphasis on customer experience within every customer deliverable. Lead in demos, planning, and stakeholder communications. Lead product release planning and set expectation for delivery of new functionalities. In concert with scrum master, actively participate in mitigating impediments impacting successful team completion of Release/Sprint Goals.

Accountable for product collateral and documentation for current and ongoing functionality and the appropriate distribution.

Capture accurate and easily understandable metrics for tracking product health and provide reports to stakeholders.

Ensure methods are in place for continual monitoring and evaluation of product development progress. Maintain a strong working knowledge of the market, clients, users, and the roadmap for the product. Mentor, train, and guide the organization’s teams as they learn, and then adopt, best practices and lessons learned from product.

Suggest and implement process improvements on assigned product/s. Senior Product Manager

ZERØ

Dec 2016 - Nov 2018 (2 years)

Initiate comprehensive assessments of relevant industry trends and business requirements to develop product features for legal technology startup that uses artificial intelligence to address the legal industry's most pressing challenges.

Collect, analyze and visualize customer data.

Create and maintain initiatives, epics and user stories in Jira. Manage and prioritize development team tasks for iOS Product. Manage back-end and front-end development with remote teams. Collaborate with UI/UX designers, engineering, quality, and marketing in delivering AI-powered capabilities that enable lawyers with billing accuracy, document and email management. Define and prioritize key target segments, understanding market needs and working with customers to build new features and improve existing.

Gather user requirements to maintain product roadmap and build compelling product vision. Ensure alignment with the overall business strategy and direction from the executive team. Oleg Gorodetsky - page 2

Participate in agile product development lifecycle as product owner, attending stand-up and sprint planning to emphasize on product priorities.

Ensure developer documentation stays up to date and accurate for relevant product areas. Execute full range of lifecycle management, from enhancements to new development. Help develop and deliver product training to sales and other channel teams. Collaborate with the delivery and customer success teams on product rollout, deployment, and support. Understand complex business problems, apply strong analytical skills and craft an effective strategy. Product Manager

Cadreon

Dec 2014 - Dec 2016 (2 years 1 month)

Gained a deep understanding of customer experience, identified and filled product gaps and generated new ideas that grow market share, improve customer experience and drive growth. Created buy-in for the product vision both internally and with key external partners Gathered input from a variety of internal and external sources to define product concepts. Worked in close collaboration with our engineers and business owners to manage product/project related tasks.

Translated product strategy into detailed requirements and prototypes. Scoped and prioritized activities based on business and customer impact. Drove product launches including working with public relations team, executives, and other product management team members.

Acted as a product evangelist to build awareness and understanding. Represented the company by visiting customers to solicit feedback on company products and services. Developed detailed requirements, feature definitions and implementation plans. Composed clear, succinct user stories that captured user empathy as part of an Agile project framework.

Managed product backlog and user story priorities. Composed clear, succinct user stories that captured user empathy as part of an Agile project framework.

Managed product backlog and user story priorities. Participated on cross-functional teams during the entire lifecycle of product development. Proactively identified problems that arise, outline options, recommend solutions, and escalate as needed. Championed the needs of business teams and stakeholders throughout the development process, ensuring that what is delivered meets the original goals and objectives of the project. Convincingly communicated product solutions and benefits to customers and stakeholders. Gathered business requirements, Write BRDs, functional Specification, User flows, System flows, Technical Specification including API specifications. Developed product pricing and positioning strategies. Platform Lead

PIX System

Jan 2011 - Dec 2014 (4 years)

Perform validation of a unique platform that collaborates and manages all phases of entertainment industry production.

Responsible for defining product Test Strategy as well as for the separate application components. Develop test plans and test scenarios through effective communication with Development, Product and Account Management teams.

Administer and monitor QA lab (consisting of 30+ machines) reflecting production setups. Oleg Gorodetsky - page 3

Plan QA tasks and activities, assign resources, monitor and track the progress by applying basic project management principles.

Perform server side API testing.

Perform client and server integration testing.

Monitor results of the test execution, analyze bugs and work closely with development to identify, debug and fix defects.

Create matrix and spreadsheets for data driven automation testing. Design, document and execute automated unit tests suites using PhpUnit, Bamboo and Jenkins. Design QA documentation, PRDs, functional specs, feature designs and user guides. Handle customer's issues resolution and support case investigations. Regularly perform customer on-site visits to stay on top of feature requests and quality expectations. Work with Product Management team to improve product’s functionality and user experience. Effectively collaborate with remote and onsite personnel. QA Lead

Bill.com

Jan 2007 - Feb 2011 (4 years 2 months)

Validated financial web based application performing online bill management service. Collaborated with Development to accommodate state-by-state business requirements by creating data workflows and transactional diagrams.

Coordinated release test strategy and test plan execution. Managed and assigned tasks to offshore and on-site QA teams. Verified defects, performed usability, GUI and back end testing. Performed functional, performance, stress, boundary, acceptance and integration testing. Compiled/Performed BAT and high level BAT testing. Owned and improved end-to-end integration testing effort with various accounting packages such as: Creative Solutions, Intact, QuickBooks, Peach Tree, and QuickBooks online edition. Designed and implemented integration test processes with Google Apps, PayPal and Salesforce Participated in design and new feature implementation meetings. Managed all QA reporting and escalating issues.

Utilized Mercury Quality Center to execute test scenarios, track and log defects. Handled and investigated customer support issues on daily basis. Senior Manager Quality Engineering

Hologic, Inc.

Sep 2002 - Jan 2007 (4 years 5 months)

Validated a product designed to identify and mark "Regions of Interest" through routine screening of mammograms and bring them to attention of the radiologists. Managed complete QA cycle, training, supervision and support of QA department, reporting to the VP of Engineering.

Liaised effectively between Marketing, Affiliates, Editorial, Developers and Analytics departments. Collaborated with business and development teams to analyze requirements and solution for design documentation.

Developed all master test plans and documentation. Facilitated walkthroughs with QA and Development teams for all required artifact tests. Created documentation for products’ stress and volume-test scenarios. Managed product inconsistencies database.

Oleg Gorodetsky - page 4

Created and executed test cases in order to identify failures, defects, and GUI issues that affect product requirements and performance.

Education

Software Advanced Technologies Institute, Sunnyvale, California, United States Tehcnical Program, Software Development

2001 - 2003

Taras Shevchenko National University of Kyiv

Master of Business Administration - MBA, Business Administration, Management and Operations

1996 - 2001

Licenses & Certifications

Chef - Nathen Harvey

Agile Expert Certificate of Proficiency - Agile Alliance the Agile Manifesto

Scrum – An Agile Framework - Agile Alliance

Project Management Professional (PMP) - Project Management Institute The Certified Product Manager - AIPMM The Association of International Product Marketing and Management

Oleg Gorodetsky - page 5

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