Manager
Resume:
JAZMINE DAVIS
Customer Service/ Office Manager
*********@*****.***
Palm Beach, Florida, 33411
C O N T A C T
PALM BEACH STATE COLLEGE
GPA: 3.7
West Palm Beach, FL
Business Administration &
Management A.A.S Business
Administration Candidate (Expected
graduation Dec 2022)
E D U C A T I O N
Sales Experience
Data Entry
10-Key
Quickbooks Experience (10 Years)
Microsoft Office Expert
Time Management Expert
A D D I T I O N A L S K I L L S
National American Medical Assistant
C E R T I F I C A T I O N S
Efficient Business Administration major (3.7 GPA) currently attending Palm Beach State College, with 12+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer needs assessment, and customer satisfaction skills to successfully fill the Customer Service/Office Manager role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
C A R E E R O B J E C T I V E
CUSTOMER SERVICE SUPERVISOR/MANAGER
Grill Tanks Plus, West Palm Beach, FL / Mar 2019 - Present E X P E R I E N C E
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Check to ensure that appropriate changes were made to resolve customers' problems.
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Determine charges for services requested, collect deposits or payments, or arrange for billing.
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Handle all unresolved customer grievances that employees under myself could not resolve.
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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
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Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions, client miss-use, or possible damage done by contractors/builders.
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Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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• Solicit sales of new or additional services or products. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
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Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
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Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
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• Assign employees to specific duties.
• Enforce safety, health, and security rules.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
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Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
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Review inventory and sales records to prepare reports for management and budget departments.
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CUSTOMER SERVICE SALES LEAD/ MANAGER
Rx Advocates, Boynton Beach, FL / Nov 2017 - Feb 2019 ADMINISTRATIVE ASSISTANT/ OFFICE MANAGER
G. E. Jones Inc., Amherst, VA / Aug 2008 - Sep 2017 Answer customers' questions about products, prices, availability, product uses, and credit terms.
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Recommend products to customers, based on customers' needs and interests.
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Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
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Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
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Train customers' employees to operate and maintain new equipment.
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Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
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Interview patients or their representatives to identify problems relating to care.
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Maintain knowledge of community services and resources available to patients.
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• Refer patients to appropriate health care services or resources. Explain policies, procedures, or services to patients using medical or administrative knowledge.
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Analyze patients' abilities to pay to determine charges on a sliding scale.
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Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
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Answer phone calls and direct calls to appropriate parties or take messages.
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Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
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Greet visitors and determine whether they should be given access to specific individuals.
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Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
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Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
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• File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email.
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• Make travel arrangements for executives.
• Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
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• Provide clerical support to other departments.
• Manage and maintain executives' schedules.
• Process payroll information.
Set up and oversee administrative policies and procedures for offices or organizations.
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