Customer Service Office

JAMES HAYNES

HOUSTON, TX ***** 318-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Highly analytical and detail-oriented emerging professional, poised to excel within entry-level role requiring strong business and computer acumen. Where I can obtain a fulltime position in a business setting that allows me to apply my skills in business and computer information systems and offers opportunities for advancement

SKILLS • Leadership

• Decision maker

• Teamwork

• Problem solving

• Organizational

• Data Entry

• Customer Service

• Communication

• Confidant

• Call center

• Inventory

WORK HISTORY JULY 2019-November 2020

Financial Aid Support Specialist Interfaith of The Woodlands The Woodlands, TX

• Counsel customers via telephone regarding career planning and educational options, and help customers obtain financial assistance and services.

• Assists customers with applications and required documents for financial assistance with childcare need.

• Enters information in appropriate management information system (TWIST) and maintain electronic files as needed.

• Resolves routine customer concerns utilizing excellent customer service skills.

• Manage over 60 calls per day

SEPTEMBER 2014-DECEMBER 2018

Clerk Grambling State University Office of General Accounting Grambling, LA

• Answered questions pertaining to department.

• Filed over 100 confidential documents daily.

• Processed word documents.

• Performed general office duties, mailing, answering telephones.

• Maintained and updated filing, inventory, mailing, and database systems.

• Located and corrected data entry errors and reported them to supervisors.

NOVEMBER 2014-AUGUST 2017

Sales Associate Wal-Mart Super Center Ruston, Louisiana

• Provided excellent customer service in courteous, friendly, and attentive manner to ensure customer's pleasant experience.

• Operated registers and handled financial transactions during customer purchases.

• Cleaned service areas and stocked merchandise in accordance with company policies and procedures.

• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Transported packages to customers' vehicles.

EDUCATION 2018

Bachelor of Science: Business Management

Grambling State University, Grambling, Louisiana

Dean's List Spring 2015, Spring 2017, Spring 2018

Contact this candidate