Customer Service

CURRICULUM VITAE

SURNAME: Sihluku

FIRST: Nontando

DATE OF BIRTH: 6 July 1983

GENDER: Female

CONTACT DETAILS: 074*******

EMAIL ADDRESS: ********@*****.***

DRIVERS LICENCE: Code 08

RESIDENTIAL ADDRESS: 33 Westminister Close

4 Westminister Avenue

Bryanston

2196

EDUCATIONAL QUALIFICATION

SCHOOL ATTENDED: George Randall High School

HIGHEST STANDARD PASSED: Grade 12

YEAR: 2002

TERTIARY QUALIFICATION

INSTITUTION: Cape Peninsula University of Technology YEAR: 2003 (Not yet completed)

COURSE: ND: Office Management and Technology

WORK EXPERIENCE

COMPANY: RCI

POSITION: Vacation Guide

DURATION: Jan 2015 till to June 2020

Update new /existing customer

information.

Handle all enquiries timeously,

responding to emails and giving

feedback.

Advise members of new promotions and

offers available.

Inform members of new stock available.

Complete sales target / calls for daily

required.

COMPANY: Verpakt

POSITION: Contact Centre Agent

DURATION: May 2013 till to Jan 2015

Responding to customer requests and

questions regarding service, products and

account information.

Answer instant chat messages, incoming

calls, emails from customers and maintain

response rate at agreed standards.

Maintain high level of grammar, listening

and verbal skills to facilitate exceptional

customer service.

Establish and maintain effective working

relationship with co-workers, supervisors

and customers.

COMPANY: Private Label Promotion

POSITION: Call centre agent

DURATION: September 2011 till to May 2013

Answering calls within prescribed time

frame, handling all enquiries professionally

and efficiently as possible.

Extract and capture accurate information

from the caller

Log all calls as prescribed by PLP policies

and procedures

Respond to email enquiries timeously and

effectively

COMPANY: Saya Recoveries

POSITION: Senior Credit Controller

DURATION: July 2011 - September 2011

Constant communication via email and

telephonically with relevant clubs

Assist debtors with queries

Send settlement, retraction, banking details

etc. letters

Follow up on promised and broken payment

as well as queries.

Retrieve copies of debtors contracts from

Planet Fitness system (Contract viewer)

Reconciliation of payments/deposits with

bank statements

Loading of detailed communication and

statuses per debtor on C-Collect

Ensuring all quality of work is line with

Planet Fitness Service Level Agreements

COMPANY: Real People

POSITION: Customer Service agent

DURATION: April 2007 – January 2011

Dealing with customer enquiries through

finding a resolution

Outbound call to external/internal clients to

communicate query result/status

Maintain and update accurate details of all

queries

COMPANY: Darnell International

POSITION: Data Capturer

DURATION: November 2006 – January 2007

Capturing all necessary information and

updating potential client to improve business

for the company

Making contact with Real Estates (UK

clients) to confirm delivery address and

arrival of property publication.

REFERENCES

NAME: Vivian Road

COMPANY: Private Label Promotion

TELEPHONE: 011 – 449 7300

NAME: Nomagqwetha Mabuya

COMPANY: Real People

TELEPHONE: 043 – 702 3988

NAME: Eloise Labuschagne

COMPANY: Saya Recoveries

TELEPHONE: 011 – 767 5300

NAME: Paul Martin

COMPANY: Verpakt

TELEPHONE: 079-***-****

NAME: Ayanda Mbonani

COMPANY: RCI

TELEPHONE: 082*******

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