Tiana Fong Choy

Medical Professional

Davenport, FL 33837

adkxte@r.postjobfree.com

386-***-****

I am seeking full-time, stable employment in a position within the medical profession that will allow me to utilize my experience in a customer focused environment and give me the opportunity to provide excellent service in a professional and courteous manner. I have over 3 years of experience which includes customer service, general office administration and reception. In my previous positions, I have demonstrated the ability to appear for work on time, work overtime when necessary, follow directions and interact well with co-workers. I always work to meet and exceed expectations as well as adhere to all company policies and procedures. I am open to constructive feedback that will give me the opportunity to grow and be a valuable team player with a "can do" attitude. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Massage Therapist - Owner

Shui Beauty Co, LLC., - Orlando, FL

April 2020 to Present

• Perform massages: tension release, Swedish, deep tissue, sports, feet, and scalp massage.

• Stretching

• Training

• promote relaxation and tension release in the body

• Manage finance and accounting

• Payment processing

• Managerial and HR duties

Externship- Medical Assistant

Florida Cardiology - Winter Park, FL

June 2020 to July 2020

• Triage patients

• verify patient information

• verify insurance and eligibility of benefits

• Perform ECG's and assist with electrophysiology

• administer medication and send RX to pharmacies for patients

• Greenway Health EHR

• Disinfect and sanitize surfaces

• Open and closing duties

• scan, fax and file information

• confirm appointments and TelaDoc

• Organize paperwork

• Keep all items stocked

• inventory

RSA

Avis Budget Group - Orlando, FL

March 2020 to May 2020

Laid off due to COVID-19 during training.

Server/Bartender

CMX Cinemas - Alpharetta, GA

August 2019 to January 2020

• assisting guests wit their orders

• taking orders

• completing credit card and cash transactions

• Micros Operations

• work efficiently as a team

Sales Ambassador

Lush Cosmetics - Atlanta, GA

July 2019 to January 2020

• Assist guest with products

• inform guests of current campaigns

• learn and explain knowledge of products

• stocking

• processing transactions and returns

• cash handling

• work as a team to meet sales goals and bonuses

Customer Service Rep I

Delta Dental Insurance Co - Alpharetta, GA

October 2018 to January 2019

• Answering inbound calls and call routing

• Respond to all inquiries about dental insurance plans

• Knowledge of dental terminology and nomenclature

• Process billing and account information

• Explanation of claims and pre-authorizations

• Insurance enrollment and cancellations.

Education

Bachelor's in Health Care Administration

Barry University - Miami Shores, FL

August 2020 to Present

Diploma CCMA in Medical Assistant

Florida Technical College - Orlando, FL

June 2019 to July 2020

Skills

• Accounting (2 years)

• Closing (3 years)

• Customer Service (5 years)

• RECEPTIONIST (2 years)

• RETAIL SALES (3 years)

• Customer Support (5 years)

• Customer Care (5 years)

• CSR (1 year)

• Call Center (1 year)

• Apple

• Managerial (3 years)

• Leadership Training (4 years)

• Phlebotomy

• Triage

• Experience Administering Injections

• Micros POS

• EMR Systems

• Vital Signs

• Laboratory Experience

• Venipuncture

• Medical Records

• Medical Office Experience

• Medical Imaging

• ICD-10

• Patient Care

• Insurance Verification

• Anatomy Knowledge

• Hospital Experience

• Medical Receptionist

• EMR Systems (1 year)

Certifications and Licenses

CPR/AED

July 2019 to July 2022

Basic Life Support

Heimlich Maneuver

unresponsive babies, adolescents, and adults

CCMA

September 2020 to September 2021

Certified Medical Assistant

NCCT Score 81

Established competency as a medical professional

Certified Medical Assistant

Assessments

Attention to Detail — Completed

August 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Retail Customer Service — Expert

July 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Expert

Supervisory Skills: Directing Others — Familiar

July 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar

Food Safety — Highly Proficient

May 2019

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient

Written Communication — Proficient

October 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Customer service, store opening/closing, interviewer skills, various office equipment, internet and social media savvy, visual merchandising, typing 40 wpm, front desk reception, mail room operation, management, training, leadership, POS systems, PMS systems, MLS, bookkeeping, accounting, analytics, inventory, etc.,

Contact this candidate