Lead Business Architect, Requirements Gathering, Agile, Pega
Resume:
Jack McCloskey
*************@*****.***
Summary
I am an accomplished Lead Business Architect with over 16 years of industry experience. Career Highlights
Primarily, the transformation of data collection and processing in the Healthcare industry along with other notable Healthcare achievements. With only two three-week sprints for development efforts, I architected business requirements for a Nursing Home Enrollment Case management application that successfully went live. The application allows users to have a 360-degree view of the Nursing Home case landscape. This aids in the delivery of metrics that allow Healthfirst to streamline business processes as a corporation. Previously, Healthfirst was losing 12,000$ a month per case on over 2,100 cases. With the implementation of the Nursing Home Enrollment application Healthfirst was able to mitigate this risk and recoup close to 20 million dollars in company losses with the use of Product Lifecycle Management.
Another career highlight was the redevelopment of PNC Bank’s commercial lending models that determine Probability of Default (PD), Loss Given Default (LGD), and Exposure at Default (EAD). This application is used by approximately 5,000 PNC users to modernize daily work activities for generating loans. Additional areas of expertise include knowledge of ERP systems utilized in the defense and aerospace industry. I specialized in master data management, application development, and system integration with a strong background in agile methodologies.
Skills
Certifications: Certified Pega Senior System Architect (CSSA), Certified Pega System Architect(CSA), Certified Pega Business Architect(CPBA), Certified Pega Customer Process Management Architect (CPM), Certified Pega Direct Capture of Objectives Architect(CDA), Professional Scrum Master(PSM), Professional Scrum Developer(PSD) Networks: TCP/IP, DNS, DHCP, VPN, SMTP, FTP, Active Directory, Citrix, WAN, LAN Operating Systems: Windows, Mac/OS, Linux, Unix
Concepts: Object Oriented Programming, Use Cases, UML Diagrams, ROI analysis, ERD Diagrams, BPR Software: Pega, Pega PMF, Dataflux, Hyperion MDM, SAP, Salesforce, SQL Server Management Studio, Tomcat, VirtualBox, GitHub, CygWin, Adobe Dreamweaver, Adobe Photoshop, Adobe Fireworks, FrontPage, Wordpress, Eclipse, Ant, JIRA, Fisheye, Crucible, Team Foundation Server, Sharepoint, MS Word, MS Powerpoint, MS Visio, MS Excel, MS Access, Lotus Notes, Oracle, Version1
Computing Languages: Java, Javascript, C#, C++, VB.NET Education
Drexel University
Master of Science (M.S.) in Software Engineering · (2010 - 2012) Penn State University
Bachelor of Science (B.S.) in Information Sciences and Technology · (2004 - 2008) Work Experience
InteliWorks LLC Apr 2019 – Present San Antonio, Texas Lead Business Architect 3M
As a Lead Business Architect with 3M, I utilized the use agile methodologies to build team dynamics that aided in the optimization of daily business activities.
• Engaged with multiple teams to ensure that code deployment was effective to mitigate risk in a shared code environment.
• Presented completed stories to a group of over 70+ participants to show milestones of success.
• Drove internal requirement progression through flows that enabled developers to incorporate incoming code functionality within the application at hand.
InteliWorks LLC Aug 2019 – Apr 2019 Rancho Cordova, California Lead Business Architect Centene
As a Lead Business Architect at Centene, I enabled system migration of users onto a single unified platform in Pega 7.2.2 for claims processing.
• Lead EDI Reconciliation efforts and designed a streamlined process for data migration.
• Lead Centene discovery session summit to understand and document the as-is process.
• Transformed discovery efforts into a Gap analysis to enable understanding of incoming to-be requirements.
• Presented Gap analysis to key stakeholders to acquire use case sign off. InteliWorks LLC May 2017 – Aug 2019 New York, New York Lead Business Architect Healthfirst
As a Lead Business Architect at Healthfirst, I worked on multiple successful projects including Nursing Home Long Term care, Enrollment, Disenrollment, utilizing Pega 7.2.2 that supports; Robotics automation, Exception Handling Enterprise Frameworks, and Complex reporting.
• Utilized PLM strategies to engage with the client to innovate and evolve current business processes at hand
• Lead Healthfirst discovery sessions to understand and document the as-is process.
• Lead Healthfirst requirements gathering discussions to understand and document the to-be process.
• Instructed multiple users on how to leverage Version1 for developing system requirements, tracking daily work, and providing insight into current feature progress.
• Adapted to rapid feature delivery changes on numerous occasions two days prior to program increment planning sessions and still ensured requirements were available to the team to meet delivery milestones.
• Created workflows in MS Visio to provide a clear picture to all stakeholders of the current project vision. Pegasystems May 2015 – May 2017 Washington, DC
Sr. System Architect Census Bureau
As a Senior System Architect at the United States Census Bureau, I was a lead for multiple development teams each of which had over 10+ developers. I worked with a group of leads to fine to user story development and deploy code releases to production environments. The Pega 7.2 application uses Pega Survey on a mobile device and must be completely operational in a disconnected state.
• Worked with Stakeholders to create complex process flows in MS Visio.
• Enabled code tracking in Pega Project Management Framework to allow developers to track real time coding efforts.
• Attended UX training sessions to apply best practices to UI development.
• Ensured that proper requirements were met by working closely with product owners across multiple teams.
• Forecasted time and effort for multiple product releases to comply with contractual agreements.
• Identified areas for re-use in order to streamline code base architecture.
• Created mobile solutions for the United States Census Bureau.
• Developed offline code functionality with the use of JavaScript.
• Served as a lead for conducting code reviews.
Pegasystems December 2015 – May 2015 Pittsburgh, PA Sr. System Architect PNC Bank
As a Senior System Architect for PNC Offer Management, I was a lead for a group of 8 developers where I worked to capture requirements that allowed PNC to centralize their offers from multiple data access points such as mail, in- person banking, ATM transactions and online banking rates with Pega 7.2.
• Lead DCO sessions for Use Case generation.
• Created use case documentation for PNC Offer Management solutions.
• Provided design solutions for incoming Probability of Default lending models.
• Lead PNC Business team in requirements development for phase two development efforts post go live.
• Worked with stakeholders to whiteboard overall process flow.
• Produced Project Sizing Estimate.
Pegasystems July 2015 – December 2015 New Orleans, LA System Architect Deepwater Horizon
As a System Architect at Deepwater Horizon, my work focused on creating custom report solutions that allowed users to gain further insight into claims processing metrics pulling data from multiple sources and aggregating that data into Pega 7.2.
• Utilized Pega methodologies in DCO sessions such as the re-use model in order to understand overlaps with requirements and applications to reduce the cost of time and development.
• Created custom report solutions allowing users to gain further insight into claims processing metrics.
• Developed SQL stored procedures to connect data spread across table views in multiple systems.
• Created process flows within the Pega 7.2 application.
• Corrected system defects for numerous claim types. Pegasystems December 2014 – July 2015 Pittsburgh, PA Lead Business Architect PNC Bank
As a Lead Business Architect at PNC Bank, In this position I gathered and prepared business requirements for over 100+ use cases for PNC Commercial Lending models. I also oversaw defect mitigation across multiple teams.
• Utilized expertise to provide design solutions for multiple components of PNC Probability of Default and Loss Given Default lending model.
• Ran multiple Direct Capture of Objectives (DCO) sessions as a Facilitator in order to obtain use case approval from PNC Bank.
• Ensured that materials such as data entry fields, use cases, and draft UI were available for DCO sessions in order to gain client approval for over 100+ use cases.
• Led defect resolution efforts for Pega RRP Development team.
• Contributed to maximizing defect resolution velocity by meeting PNC standards with the use of limited resources.
• Empowered PNC Business Team to leverage Pega7 for business analyst activities.
• Created a training program to instruct the PNC Business team on how to properly create stories and requirements. Lockheed Martin Nov 2013 – November 2014 Valley Forge, PA Software Engineer LMSD
As a software engineer for the Lockheed Martin Service desk, I worked on the re-design of Password Solution strategies. My efforts included upgrading the web user application to HTML5 in order to ensure cross platform compatibility.
• Worked with product stakeholders to identify requirements regarding the to-be product solution.
• Versed in providing test strategies, test cases, and test plans throughout the test execution lifecycle to provide insight into code progression.
• Implemented project management processes to ensure corporate compliancy was in place.
• Designed/Delivered technology infrastructure, business systems and supporting operational processes.
• Programmed C# based web user controls to simplify development processes and enhance code reusability efforts.
• Created custom client-side jQuery functions in order to optimize validation routines that previously required multiple server calls.
• Architected the use of JavaScript slide functionality to modernize a web user interface with a clean updated look and feel.
Lockheed Martin Jan 2013 – November 2013 Valley Forge, PA Software Engineer Eureka Streams
As a Software Engineer for Lockheed Martin, I oversaw Product delivery and Support for this Java based utility. Eureka Streams is an internal twitter client that is used at Lockheed Martin today.
• Successfully met business milestones for Enterprise roll out of Eureka Streams as an internal corporate twitter application.
• Created custom Linux shell scripts simplifying startup and shutdown of development stack components in order to streamline build processes for web application deployment.
• Restarted failed batch jobs, scheduled and non-scheduled, verifying jobs start in the correct order to generate system data
• Served as user support for questions from multiple Eureka Streams increasing customer satisfaction within multiple user communities.
Lockheed Martin Jan 2012 – Jan 2013 Valley Forge, PA Software Engineer Orbit
As a Software Engineer for the Orbit team, I wore multiple hats working as a Scrum Master, gathering requirements, and also implementing code changes for the rollout of a web application that granted LM users the ability to request software based on survey responses.
• Received a Special Recognition Award for providing a web application wizard, aiding in the delivery of Agile Development tool sets to both internal and external customers.
• Served as a Scum Master to Track daily work activities and planning for project epics.
• Analyzed business requirements, developed a project plan, and generated software functional specifications.
• Developed a Web interface to track user requests for COTS products via a SQL backend database.
• Refactored web application code to simplify future product maintainability allowing other developers to easily grasp coding concepts already in place.
• Leveraged Subversion to enable code check-in\check-out ensuring flawless delivery of code versioning updates. Lockheed Martin May 2008 – Jan 2013 Valley Forge, PA Systems Integration Analyst P2P
As a Systems Integration Analyst, I worked with Accounts Payable and Receivable teams to mitigate Vendor Master Data Errors by Gathering requirements and developing a to-be system that drastically increased vendor master load processing success rates.
• Received a Spot Award for producing an address validation web service that reduced everyday vendor master data errors from 1,000+ to less than ten.
• Created custom reports from SAP and Hyperion DRM systems in response to user ad-hoc requests, providing metrics regarding crucial procurement issues.
• Developed one-click batch scripts to automate Hyperion DRM report processing.
• Mitigated accounts payable team risks by monitoring data in Exostar, Hyperion, and ECC/SAP systems.
• Ensured part master data was in accordance with United Nations Standard Products and Services Code standards to aid purchasing managers in analyzing enterprise spending trends.
• Saved over 30+ resource allocation hours daily by developing an innovative error cleansing process.
• Achieved a 100% vendor load success rate for multiple business sites due to profiling and cleansing efforts.
• Established extensive data profiling and cleansing techniques that provided a smooth transition of legacy vendor data into production SAP environments.
Adminserver May 2007 – May 2008 Chester, PA
Fidelity Consultant
As a Fidelity Consultant, my responsibilities included generating system documentation and meeting with stakeholders in order to ensure proper business requirements were in place.
• Proactively grew long-term relationships between external clients by quickly resolving issues in system code regarding financing of insurance solutions.
• Coordinated daily coding activities amongst a group of developers and received positive user acceptance of Q4 application release based on client response.
• Partnered with clients and various IT teams to identify, analyze, recommend, and implement technical solutions to business challenges.
• Converted the tactical and strategical business objectives of clients into actionable items, delivering results that enabled the business to achieve their objectives.
Verizon Wireless May 2005 - May 2007 Glen Mills, PA Client Services Manager
As a Client Services manager for Verizon Wireless, I managed multiple site locations that specialized in the sales of cellular communication devices and mobile hotspot broadband services.
• Perfected customer relation tactics resulting in successful growth of corporate revenue streams.
• Managed three site locations ensuring all inventory was properly accounted for and available to be sold.
• Received a special recognition award for being the top salesman in the Northeast Atlantic District.
• Successfully configured wireless networks and implemented the use of POS systems in multiple office locations.
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