Customer Service Representative, Data Entry Specialist

Location:

Salary:

$33,000

Posted:

March 15, 2021

Chanelle P. Johnson

**** **** *** * **** #* Minneapolis, MN 55406 612-***-**** *****************@*****.***

Objective

·To obtain a customer service position allowing experience in sales and customer service, to excel in a reputable company.

General education Diploma 2019 Minneapolis Adult education North campus

Skills & Abilities

sales

·Making Outbound/ inbound sales in a call center environment exceeding sales goals when launching new products.

·Training cashiers along with modeling selling behaviors that uncover customer’s needs in retail stores to make goals..

customer service/call center

·Provided quality customer service, relevant recommendations and effectively resolved customer concerns.

·Answered high volumes of incoming calls, scheduled, and followed through with high priority billing errors.

Warehouse

·Sorted packages, loaded, unloaded and prepared trucks for delivery of products to ensure timely delivery.

·Organized, inventoried warehouse sections and performed random monthly audits for quality inspections.

Experience

DATA ENTRY SPECIALIST STANLEY AND DECKER SECURITY 06/2018- 02/2019

·Providing customer service for a security company including keeping current account information.

·Prioritizing security accounts to place into service, updating action plans, call lists and verifying zone signals.

·Data Entry both numeric and alphanumeric in high volumes with exceptional accuracy.

MORTGAGE CUSTOMER SERVICE DISYS 12/2015-11/2016

·Contacted appraisal companies with current contact information, requested home inspections for final appraisal.

·Documented results of inspection and started process for finalizing sale of property.

·Regularly audited appraisal reports for accuracy before submission.

Customer Service Representative APAC Staffing 11/2014-11/2015

·Took high volumes of incoming calls for major businesses including Verizon Wireless and Wells Fargo Home Mortgage

·Answered billing questions, activated phone devices, and offered alternative plan options and features.

Key Holder/Sales Icing 02/2013- 09/2014

·Opened store for business, maintained cash drawer efficiently and updated sales marketing for current promotion.

·Trained new employees, cashier duties, stocked shipment and light cleaning.

·Closed store and dropped daily bank deposits and made change order requests.