Digital Marketing Manager

DESMOND NKEMZI

Columbus, OH ***** • 614-***-**** • ***************@*****.***

Professional Summary

Professional Scrum Master with more than 5 years of experience working with high performing software development teams. Highly trained and knowledgeable in waterfall and agile methodologies, leading cross-functional teams across broad technical, financial and healthcare domains. As a servant leader, I am interested in joining an organization where I can utilize my skill set and implement the best agile practices while improving the Agile culture within an organization.

As an agile enthusiast with a proven track record in coaching, training, and mentoring teams in agile frameworks and software development practices, I am focused on value delivery and accountability. As a servant leader, collaborating, facilitating, and coaching agile teams collocated and distributed is a top priority. I bring accountability and the ability to inspire people and teams to move from where they are to where they want to be.

Skills

Servant Leadership

Facilitator

Agile Scrum

Agile Coaching

Strong Communication

Project Management

Conflict resolution

Project risk management

Documentation management

Stakeholder management

Quality Assurance

Software testing

Web development technologies

Technical skills

PM Tools - JIRA, Confluence, Azure Devops, TFS, Rally, Slack, SharePoint, MS Project, MS Office

Familiar Technologies - Java, C#, JavaScript, C++, HTML, .NET, SQL, MySQL, Oracle 10g, Python, RMAN, ADRCI, OEM, RDA-HCVE,

Certifications - PSM 1, CSM, SFC, Six Sigma Yellow Belt

Work History

Scrum Master, 08/2019 to Present

Secu Credit Union– Baltimore, MD

Facilitate all Agile ceremonies, including daily stand-ups, sprint planning, sprint review, etc.

Partner with leadership to build collaborative teams and enhance communication across key stakeholders and teams.

Track performance of projects, analyzing the successful completion of goals and objectives.

Coaches the teams to higher levels of maturity at a scalable pace that is congruent with strategic goals.

Track team performance towards completion of goals by using KPI’s and burndown charts.

Supports Product Owners, especially ensuring that the scope of the product is understood by the team.

Excellent client and stakeholder engagement and presentation skills

Guides teams in adhering to Scrum concepts and Agile methodologies.

Supports Product Owners and development team in understanding how user stories and tasks are utilized in the backlog.

Coaches teams on self-organization best practices and cross-functional communication

Familiarity with data and analytics projects

Scrum Master, 07/2017 to 08/2019

Founders Insurance– Bethesda, MD

Direct project teams and maintain complex work plans for a large-scale technology project.

Use tools to forecast, plan, estimate, and track project delivery and budget.

Provide project oversight for performance, cost, scope, schedule, and quality to leadership.

Execute a wide range of process activities beginning with the requirements definition and continuing through development, test, and final delivery.

Work with the stakeholder groups to create an overall project work plan (milestones) that incorporates commitments from all stakeholder groups.

Facilitate collaboration across multiple functions, departments, and levels and serve as a role model for teamwork.

Provide status reports to executive leadership teams on potential impacts to scope, budget, quality, risk, and resources.

Guide the team and organization on how to use Scrum & agile practices and frameworks.

Oversee Scrum process, coach the team, and facilitate transparent & adaptive team culture.

Lead Daily Scrum, Sprint Review, and Sprint and Release Planning meetings in a way that ensures full team engagement.

Facilitate communication and collaboration inside and outside the team.

Scrum Master 01/2015 to 04/2017

Marriott International – Washington DC

• Drove the implementation of key technology initiatives that increased year-over-year booking of

more than 80%.

• Facilitated daily engagement with Development and QA teams based in US and Offshore locations.

• Established Agile ceremonies and mentored in best practices, providing guidance from Sprint

planning through Go-Live release.

• Worked closely with project managers to make sure the timelines and quality of products align

with stakeholder expectations.

• Facilitated culture building and conflict resolution to increase team harmony and productivity.

Project Manager 03/2012 to 04/2015

Calvary Institution Plc - Cameroon

Recruited to work with the project manager to guide the full life cycle design, implementation, and enhancement of mission-critical, large scale and complex business intelligence platforms. Transform and digitize the printing press to accommodate the volume of orders to meet customer demand.

• Analyzed and identified system and process gaps for new proposed business changes with

applications.

• In charge of producing weekly quality check reports published by other department managers.

• Supported senior planner/buyers and all aspects of the business to improve project execution

processes and recommend solutions.

• Built and maintained client relationships to ensure customer satisfaction.

• Managed and supported third-party vendors to successfully plan, setup, execute, and monitor and

analyze multi-channel digital and non-digital marketing initiatives.

Education

Bachelor of Science: Management Information Systems, 2011

University of Buea - Cameroon

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