Manager Office

Gloria Delali Amevorshie

P. O. Box TS **** Teshie Nungua Estates - Accra,

**************@*****.***

Tel: 0244 – 506007 / 055 - 8008430

Career Summary

Gloria member of the VSO Global People Resourcing Team, performing the full range of HR functions from recruitment, on-boarding, training and induction, contributing to VSO Global HR Strategic Plan implementation and reviews, I have over fourteen years working experience in a cross - cultural environment. I also supported in managing international and national volunteers (Ghana Country office). I am able to build rapport and relate to persons at all levels. I successfully managed end to end recruitment process as well support colleagues in other VSO countries in induction and orientation. I have very strong analytical skills, able to work well with functional team across the organization. WORK EXPERIENCE

VSO International Dec 2018 till date

Roving People Resourcing Lead (Global)

Collaborate with country team Resourcing leads to provide guidance on resourcing in program design and planning.

Work with colleagues to build the capacity of hiring managers in country on forecasting of people requirements ensuring that these are accurately reflected on the internal systems for data integrity and in a timely way to support ongoing programme design plans.

Part of my responsibility is to train and orient newly hired and build capacity for existing recruitment mangers in Africa and Asia

Support colleagues on funded bid development in thematic area to ensure that realistic expectations are set and commitments made

Support the development of reporting processes and preparation of management reports for internal audience use.

Work with colleagues to identify, build and maintain partnerships with organisations/institutions in a position to support sourcing.

Support colleagues with and provide expertise on local labour market analysis, make contact with potential sources of skills and build resourcing partnerships.

Build and maintain local networks and partnerships in support of VSO’s business pursuit of talent and funding

Work with colleagues to build and maintain an active talent pool of people (voluntary people resource, employees and volunteers).

Attend sourcing activities and /or recruitment events, identifying opportunities for collaboration.

Provide capacity support on the people planning and recruitment process on behalf of internal Hiring Managers and partners, giving guidance in respect of the selection process, ensuring the promotion of good practice and compliance with relevant legislation for all people.

Support programme and hiring managers in screening & short-listing of applicants and in preparing the job specific people first interview.

Ensure data input and quality are maintained on VSO Recruit and other sourcing system tools and identify design/development improvements where necessary

Collaborate with colleagues on initiatives to build capacity, induct new starters, simplify ways of working, including the use of appropriate technology to support the delivery of all people plans. VSO International June -Dec 2018

Roving Recruitment Specialist

(Malawi, Sierra Leone, Mozambique, Cambodia, Rwanda)

Work with country team/s to provide guidance on resourcing in programme design and planning.

Work with colleagues to build the capacity of hiring managers in country on forecasting of people requirements ensuring that these are accurately reflected on the internal systems for data integrity and in a timely way to support ongoing programme design plans.

Monitor country office recruitment plans for each program and maintain status reports for reference by country management team and People Resourcing.

Lead role in supporting programme and hiring managers in developing job descriptions, updating jobs in VSO’s recruitment system.

Provide capacity support on the recruitment process on behalf of internal Hiring Managers and partners, giving guidance in respect of the selection process, ensuring the promotion of good practice and compliance with relevant legislation for all people products.

Complete Screening & short-listing of applicants; provide capacity support on planning and facilitating interviews with Country Office panels and participating in interview panels (as applicable).

Work with colleagues in complying with data input and quality requirements on VSO Recruit and other sourcing system tools to support planning and accurate management reporting.

Collaborate with colleagues on initiatives to simplify ways of working, including the appropriate technology to support the delivery of all people plans.

Work with colleagues on initiatives to identify and improve methods to capture and present one simple view of all anticipated demand and recruitment plans for VSO’s countries.

Lead responsibility for supporting marketing activities and /or recruitment events. VSO International June 2016 - June 2018

Recruitment Manager

Play a lead role in supporting programme and hiring managers in developing job descriptions, updating jobs in VSO’s recruitment system.

Lead role for capacity building of the Country Office on good practice on recruitment and in line with VSO global policy.

Train international and local volunteer on Host country realties.

Credible reference point for recruitment methodology in country.

Provide advice to partner organisations on VSO recruitment processes.

Manage Screening & short-listing of applicants.

Lead role in Planning and facilitating interviews with Country Office panels and Participating in interview panels

(as applicable)

Ensure preparation of job specific interview guides in collaboration with Hiring manager.

Lead responsibility for the relationship management of the candidate at country office level

Arrange the interviews of shortlisted volunteer candidates and lead on coordinating the pre-arrival discussions with selected volunteer candidates.

Coordinate with the Youth Programme Manager on projecting and planning appropriate ICS in-country volunteer demands and follow-up with the necessary recruitment processes.

Coordinate with Youth Programmes Manager as well as ICS colleagues in UK on appropriate matching of UK volunteers with Ghanaian volunteers.

Negotiate offers and finalise all employment terms and contracts in consultation with People Manager and hiring managers (as applicable)

Responsible for monitoring country office recruitment plans for each program and maintain status reports for reference by country management team and Global Recruitment and Selection Manager

Provides the Country Director and Recruitment and Selection Manager with accurate monthly update

Provides the Country Director and Global Recruitment and Selection Manager with accurate Quarterly Business Review reporting, including funding underspend and quarterly demand (by skill) Administrative and HR Support

Support the People and Operation manager on volunteer Management

Organize and facilitate training for both UK and Ghanaian Youth and Processional Volunteers

Support in organising end of your retreats and quarterly programme review meeting for all staff and volunteers

provide duty of care to volunteers

Ensure all new employees engage with induction programmes fully during probation periods.

Supporting establishing and maintaining Country Office administrative and logistical systems and procedures

(including Information Technology).

Jobberman Ghana June 2014 – May 2016

Executive Recruiter

Using sales, business development, marketing techniques and networking in order to attract business from client companies;

Visiting clients to build and develop relationships;

Developing a good understanding of client companies, their industry, what they do and their work culture and environment;

Responsible for handing the process of recruiting the highest caliber candidates. ·

Uses innovative sourcing techniques to create diverse candidate slates, including creating and fostering relationships with diverse professional organizations

Leverages resources to recruit the highest caliber candidates through online social networking and job boards, community involvement, professional networking, and local media resources.

Evaluates customer satisfaction via surveys and interviews.

Handles all executive recruitment related correspondence

Headhunting - identifying and approaching suitable candidates who may already be in work;

Using candidate databases to match the right person to the client's vacancy;

Analyzes candidates found through prescreening activities and evaluates skills and experience to determine match to inventory needs.

Facilitates interviews with candidate and customers, including candidate preparation and client brief.

Update recruitment status on databases (Utilize ATS to manage candidate communication, track candidate activities, and report on metrics)

L’aine Service Ltd 2009 – May 2014

Recruitment Officer

Career counseling and CV writing.

Designing job descriptions/profiles.

Responsible for sourcing of suitable candidates for available positions and identifying suitable recruitment channels.

Ensuring all recruitment policies, procedures and techniques are adhered to and recommend improvements.

Ensuring all vacancies are filled with the suitable candidates within the targeted time.

Following through recruitment process: matching job profiles with the right candidates, carrying out short listing, conducting interviews and candidate testing, writing of interview reports, etc.

Conducting regular follow-up with clients to determine the effectiveness of services offered.

Handling and managing jobseekers’ expectations.

Preparing adverts for various positions on job sites as well as company’s web site and the Daily Graphic.

Preparing of recruitment invoices

Organizing and providing orientation briefing to newly-outsourced staff

Typing of introductory letters, scanned and enter data /CVs into using “Pentexis”

In charge of drafting and rewriting of CVs for applicant LÁINE Services Ltd 2008- 2009

Communication Assistant/Customer Service Person

Assist Clients who make enquiries both in the office & on phone

Assist job seekers to fill registration forms

Communicate with clients to make sure they are satisfied with our services

Handle complains, queries etc effectively from clients

Make sure clients complaints are handled as soon as possible

Provide support to other departments as and when the need arise

Assist other departments in filling, photocopying etc Institute of Computer Technology. Aug 06 - Sep. 07 Administrative Assistant

Manage the Reception by receiving and making calls, receive and attend to visitors,

Manage all communications in and out of the office, ensuring accurate records are kept of all documents received and dispatched.

Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports.

Composed, typed, and distributed meeting agendas, minutes and reports.

Set up and handled incoming mail and office filing systems.

Collected and coordinated the flow of internal and external information.

Managed office equipment and office space.

Established the administrative work procedures for tracking staff’s daily tasks.

In charge of company’s expenditures and utilities (ECG, Water, Phone bills, Security Services, Hotel accommodation)

Arranging and organizing meetings both internal and external and ensure that accurate records are kept of all proceedings,

Provide secretarial support to Directors and all departments as required,

Management of personnel and client files,

Preparation of Bulletin,

Receive and collect all reports from Instructors for distribution to all relevant departments,

Keep track of staff movement,

Provide secretarial support to Queens International School. MAPLE Consult Mar. 06 – Aug 2006

Secretary (contract)

Typing, binding and submission of proposal and “ expression of interest”

Typing of letters and emails

Supervising junior staff (drivers and cleaner) of the firm

Receipt and issuance of invoice/receipt of client of the company

Responding to fax, emails, letters and other correspondence

Computation and riling of tax and employees social security contribution.

Computation of salaries of employees using Microsoft Excel programme

Filing of letter, emails and correspondence

Documentation management of both soft and hard copies of the firms’ reports and assignments

Surfing the internet for information for consultants of the firm Cocoa Processing Company Ltd July – Nov 2006

Attachment

Typed correspondence

Received, dispatched correspondence to various department

Received messages/visitors on behalf of the Chief Engineer

Used the telephone/fax, copies and other office machines

Filed correspondence and other documents

Ghana Highway Authority June – Sept.2004

Trainee

Typed memos

Received visitors

Dispatched letters and incoming mails to various departments ATTRIBUTES AND SKILLS

Goal oriented

Self motivated

Proficient with Ms Office Applications

Team player

Ability to work under no supervision

Ability to adapt quickly to new environment

Hardworking

Commitment to duty

Education and Qualification

B.sc Admin (Human Resource Option) Central University 2015 – May 2019

NACVET Stenographer Archbishop Porter Girls Poly

2002-2004

College Diploma Archbishop Porter Girls Ploy

2002-2003

S. S. S. C E Takoradi Secondary School

1996 -1998

Seminar Attended

Capacity Building Training, Program Life Cycle VSO Bangkok(Thailand) August 2017

Salesforce Training VSO Kenya September 2016

Proposal Writing and Negotiation skills Jobberman Ghana June 2014

Telemarketing and Cold calling Strategy Jobberman Ghana June 2014

Customer Service and interview grooming skills LAINE Services Ltd Sept. 2008

In country Orientation for International and National Volunteers VSO Ghana 2016 – 2018 Referees

Avril Kudzi John Ali

Country Director, VSO Ghana Finance Manager – VSO Ghana Email: *****.*****@******.*** ****.***@******.***

Mobile: 00 233 (0-241**-**** Mobile: 00 233 (0-244-***-*** Dora Amoah-Bentil Nancy Ouma

VSO Ghana Global Recruitment Manager – VSO Kingston People and Operations Manager *****.****@******.*** Email: ****.*****-******@******.*** +447*********

Mobile: 024*******

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