Service Manager
Resume:
A MANIKANDAN
**************@*****.***
BATLAGUNDU
DINDIGUL
TAMILNADU- 624202
CAREERGOAL
EDUCATION
To join an organization that gives me an opportunity to showcase my skills and also helps me gain practical exposure in business sector.
Bachelor of Engineering - Mechanical April 2016 – 78% M.A.M College of Engineering and Technology, Tiruchirappalli
TECHNICAL SKILLS
● Applications: Microsoft Office and Word
●Operating Systems: Windows98/NT/XP/Vista/7/8
●Programs: AutoCAD, Solid Works, CATIA, Basics in PRO-E and CREO
WORK EXPEREINCE
Floor Supervisor DEC 2020 – Present,
Mahindra Shiva Automobiles, Trichy
Allocate job cards to various bays and monitor the work done on the bike
Communicate the time required to complete the task to the service advisor
Ensure the sourcing of all the parts, spares & consumables required to complete the work
Offer technical inputs to the technicians, wherever required
Purchase equipment, materials and supplies for the body shop and oversee maintenance and protection of shop equipment.
Work with AGM, Detail Shop Manager (or Detail Sublet Company), and staff to provide quality product to customers
Supervise the completion of work order forms to ensure accurate vehicle records. Approve and forward bills and invoices to accounting department for timely billing
Maintain and develop body shop staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees, and by providing educational opportunities.
Prepare estimates for collision repair, lot damage, transport damage, etc. as necessary
Manage the flag pay process and review spreadsheets for accuracy. Coordinate error resolution through Body Shop Supervisor and payroll as necessary
Monitor schedule adherence and take corrective actions in case of time overrun
Manage the quality of work done on multiple bays, simultaneously
engage, interact & tackle the customer who's seated at the bay and viewing his bike getting service
Ensure that the technicians are not disturbed while the bikes are being serviced
Exhibit strong technical understand of the bikes, to the customer
Along with the Service advisor, conduct a check on the vehicles in PDI area, to ensure that
all jobs mentioned in the job card have been completed as per quality guidelines
. In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart in case of rework and communicate the same to the service advisor.
Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the problem
Along with the Service advisor, ensure a ceremonial delivery of the vehicle
Review work volumes, plan and continuously monitor staffing levels to ensure efficiency,
Quality work product, and effective customer service; review departmental performance against
Key performance indicators and metrics and develop and execute strategies for improvement
PDI Supervisor August 2017 – Present 3 Years
Kun Hyundai – Chennai
Ensure functional and visual inspection of the overall vehicle before delivery to meet customers’ expectations
Conduct incident investigation, identify possible root causes, develop preventive and corrective steps and ensure proper implementation of the same..
This Occupational Standard describes the knowledge, understanding and skills required of a PDI Supervisor to ensure the final technical checks (including the mandated minimum levels lubricants, coolants, oils etc.) of the vehicle and prepare the vehicle prior to the delivery.
Identify danger prone areas along with requirements of safety rules/ procedures Identify and recommend applicable & required safety standards to ensure a safe working environment and formulate safety rules to ensure that safety standards are met Identify best practices and lead continuous improvement initiatives to reduce work process risks
Supervise technical inspection of the vehicle to find any shortcomings and coordinate with other personnel in workshop service to ensure all systems and processes are in place before delivery.
Ensure incident corrective actions are followed up on and completed. Daily monitoring of work permit system Train operational staff onsafety rules and conduct safety audits & safety committee meetings to ensure adherence to safety rules and standards Maintains records & prepares reports Competencies/Skills
Demonstrate understanding of the Safety Acts, Laws & rules Good Analytical and communication skills Ability to work in a team
Ensure that all vehicles are picked up from the dealer stockyard and tracked as per the delivery schedule conveyed by the sales manager to ensure timely and hassle-free delivery to the customer.
Conduct periodic spot checks of a few vehicles to ensure maximum adherence for all checks done on the vehicle in a timely manner before the delivery
Report to the Sales Manager, Workshop In-charge and GM Service in case of any major repair / service needs to be done on the inspected vehicle prior to its deliver
RTO and Delivery Coordinator November 2016 – August 2017 / 8 months
Kun Hyundai – Chennai
Coordinators are responsible for coordinating activities related to sales and customer service on clients' accounts. They work in offices and may be part of a sales administration or customer service departments.
Follow the vehicles to proper Registration in RTO
Compares serial numbers of vehicle being delivered against appropriate paperwork and ensures vehicle is in “ready to deliver” condition to include and recording any damage, lists missing items and verifies the presence of accessories listed on the invoice.
Technical Service Advisor June 2016 – November 2016 / 6 months
Maansarovar Honda (Dealership of Honda) – Chennai
Handling Parts Warranty / Customer complaints and Vehicle Quality issues.
Attended Zonal level training at Honda Training Centre Chennai for Warranty, Customer interaction and Quality management.
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