Project Management Assistant
Resume:
BS TOURISM MANAGEMENT
EDUCATIONAL BACKGROUND
ON-THE-JOB TRAINING
ATHENA ALEXIS ADVINCULA
************@*****.***
** ********* **, ***. ********,
Malanday, Marikina City 1805
UNIVERSITY OF THE PHILIPPINES INTEGRATED SCHOOL
June 2004 - 2011
Cor. Regidor and Quirino Street, UP Diliman
- Member of UP Swim Team
Highschool Diploma, June 2011 - 2015
Cor. Regidor and Quirino Street, UP Diliman
- Member of UP Swim Team
Bachelor of Science in Tourism Management, June 2015 - 2019 Nicanor Reyes Sr. Street, Sampaloc, Manila
- Member of FEU Guides Marketing Committee
HOTEL REMBRANDT
26, Tomas Morato Avenue, Brgy. South Triangle, Quezon City
- Food and Beverage Department (300 hrs.)
- Human Resources Department (200 hrs.)
UNIVERSITY OF THE PHILIPPINES INTEGRATED SCHOOL
FAR EASTERN UNIVERSITY
PRIMARY
SECONDARY
TERTIARY
MAR - JUL 2019 HR INTERN & FOOD AND BEVERAGE ATTENDANT WORK EXPERIENCE
163 cms, 123 lbs.
KLAUDEVILLE IT SOLUTIONS - (FOR FAMILY GIFTS CO.)
Work from Home Set-Up
- Lateral transfer from Project Management Asst. role
- Managed the Etsy Store of Family Gifts Co. and monitored the Better Business Bureau complaints of customers by reaching out to the complainants.
- Reviewed the store feedback on TrustPilot, Siteabber, and Google Reviews, and reached out to the customers who gave 4-star rating and below
- Answered customer enquiries via Etsy Store Manager and processed replacement for damaged orders or lost-in-transit orders REVIEW MODERATOR - TRUSTPILOT, SITEABBER, GOOGLE
TIER 2 AGENT - ETSY STORE, BETTER BUSINESS BUREAU
FEB - CURRENT
- Maintained cleanliness at the front and back office
- Monitored calls & transferred them to respective departments
- Generated daily reports such as In House Guests, Expected Arrivals, Out-Of Order Report, Occupancy Report, Breakfast Report, etc.
- Handled guest complaints & irate guests to the best of my abilities
- Cooperated with Front Office Team to ensure efficiency & productivity
CUSTOMER SERVICE REP. - PHONE & EMAIL SUPPORT
KLAUDEVILLE IT SOLUTIONS - (FOR FAMILY GIFTS CO.)
Work from Home Set-Up
- Studied the basics of and utilized Gorgias, Shopify, OrderDesk, and Aircall
- Assisted customers with their concerns via email and phone calls
- Handled complaints and irate customers to the best of my abilities
- Coordinated with different departments to satisfy customer needs
- Coordinated with different vendors for replacements and refunds KLAUDEVILLE IT SOLUTIONS - (FOR FAMILY GIFTS CO.)
Work from Home Set-Up
- Promoted to supervisory position from customer service rep. position
- Assisted the project manager in setting up meetings with different vendors, arranging projects for the client, and supervised/oversaw daily processes and agents
- Created minutes-of-the-meeting for the supervisors
- Monitored the backend operations of the store and familiarized self with different e-commerce applications such as Shopify, OrderDesk, AfterShip, CartHook, Customily, RockerBox, PostPilot, Klaviyo, etc.
-Coordinated with different department heads to ensure that operations are going smoothly within the store
PROJECT MANAGEMENT ASSISTANT (PROMOTED)
FRONT OFFICE ASSOCIATE
THE SULO RIVIERA HOTEL
4 Matalino St., Diliman, Quezon City
- Familiarized self with Harmony (Hotel Reservation System)
- Greeted incoming guests and assisted them with their enquiries
- Assisted guests with check-in & out process, payments, & reservations
ARTSTREAM HOSPITALITY MANAGEMENT GROUP INC.
26, Tomas Morato Avenue, Quezon City
- Absorbed immediately through internship
- Searched for potential applicants, interviewed them, and assisted hired applicants through the employment process
- Checked the DTR of employees of other properties during payroll JUN - OCT 2019 HUMAN RESOURCES ASSISTANT
NOV - APRIL 2020
MAY - NOV 2020
NOV - FEB 2021
FEU Associate ITHM Program Head
************@***.***.**
849-900
Johncent Mendoza Del Rosario
Hotel Rembrandt, Group Training Mngr.
************.*********@*****.***
Joel Sta. Maria Feliciano Belmonte Jr.
4th District Representative
Former Speaker of the House
Former President and CEO of Philippine
Airlines
(information available upon request)
CHARACTER REFERENCES
Festejo & Carballo Training and Development Consultancy
- Oriented with the standards of airlines and how to achieve them.
- Learned my areas of improvement, do's and dont's when applying, and trained on how to answer interview questions
DECEMBER 2019 PERSONALITY DEVELOPMENT AND CABIN CREW SEMINAR Far Eastern University, Manila
- Studied and passed the course of SMART Amadeus for airline online ticketing and reservations.
AUGUST 2017 SMART AMADEUS
Far Eastern University, Manila
- Trained to plan and coordinate events, functions or conferences in different venues such as conference centers, hotels, and more. OCTOBER 2018 TESDA EVENTS MANAGEMENT SERVICES NC II Far Eastern University, Manila
- Trained to arrange trips for customers, including providing them with necessary travel documents and reservations.
SEPTEMBER 2017 TESDA TRAVEL SERVICES NC II
JULY 2017 TESDA TOUR GUIDING SERVICES NC II
Far Eastern University, Manila
- Studied and passed the course of SMART Amadeus for airline online ticketing and reservations.
Luis Miguel Ele
Senior Team Lead, Family Gifts Co.
****@*************.***
Monshiar Martell Villarta
Project Manager, Family Gifts Co.
********@*************.***
PAL Training Center, Manila
- Oriented the process in airport check-ins and how to accommodate passengers before flight.
AUGUST 2016 AIRPORT PASSENGER HANDLING
SEMINARS & TRAININGS
Contact this candidate