BS TOURISM MANAGEMENT

EDUCATIONAL BACKGROUND

ON-THE-JOB TRAINING

ATHENA ALEXIS ADVINCULA

**** - *** - ****

adkxkt@r.postjobfree.com

** ********* **, ***. ********,

Malanday, Marikina City 1805

UNIVERSITY OF THE PHILIPPINES INTEGRATED SCHOOL

June 2004 - 2011

Cor. Regidor and Quirino Street, UP Diliman

- Member of UP Swim Team

Highschool Diploma, June 2011 - 2015

Cor. Regidor and Quirino Street, UP Diliman

- Member of UP Swim Team

Bachelor of Science in Tourism Management, June 2015 - 2019 Nicanor Reyes Sr. Street, Sampaloc, Manila

- Member of FEU Guides Marketing Committee

HOTEL REMBRANDT

26, Tomas Morato Avenue, Brgy. South Triangle, Quezon City

- Food and Beverage Department (300 hrs.)

- Human Resources Department (200 hrs.)

UNIVERSITY OF THE PHILIPPINES INTEGRATED SCHOOL

FAR EASTERN UNIVERSITY

PRIMARY

SECONDARY

TERTIARY

MAR - JUL 2019 HR INTERN & FOOD AND BEVERAGE ATTENDANT WORK EXPERIENCE

163 cms, 123 lbs.

KLAUDEVILLE IT SOLUTIONS - (FOR FAMILY GIFTS CO.)

Work from Home Set-Up

- Lateral transfer from Project Management Asst. role

- Managed the Etsy Store of Family Gifts Co. and monitored the Better Business Bureau complaints of customers by reaching out to the complainants.

- Reviewed the store feedback on TrustPilot, Siteabber, and Google Reviews, and reached out to the customers who gave 4-star rating and below

- Answered customer enquiries via Etsy Store Manager and processed replacement for damaged orders or lost-in-transit orders REVIEW MODERATOR - TRUSTPILOT, SITEABBER, GOOGLE

TIER 2 AGENT - ETSY STORE, BETTER BUSINESS BUREAU

FEB - CURRENT

- Maintained cleanliness at the front and back office

- Monitored calls & transferred them to respective departments

- Generated daily reports such as In House Guests, Expected Arrivals, Out-Of Order Report, Occupancy Report, Breakfast Report, etc.

- Handled guest complaints & irate guests to the best of my abilities

- Cooperated with Front Office Team to ensure efficiency & productivity

CUSTOMER SERVICE REP. - PHONE & EMAIL SUPPORT

KLAUDEVILLE IT SOLUTIONS - (FOR FAMILY GIFTS CO.)

Work from Home Set-Up

- Studied the basics of and utilized Gorgias, Shopify, OrderDesk, and Aircall

- Assisted customers with their concerns via email and phone calls

- Handled complaints and irate customers to the best of my abilities

- Coordinated with different departments to satisfy customer needs

- Coordinated with different vendors for replacements and refunds KLAUDEVILLE IT SOLUTIONS - (FOR FAMILY GIFTS CO.)

Work from Home Set-Up

- Promoted to supervisory position from customer service rep. position

- Assisted the project manager in setting up meetings with different vendors, arranging projects for the client, and supervised/oversaw daily processes and agents

- Created minutes-of-the-meeting for the supervisors

- Monitored the backend operations of the store and familiarized self with different e-commerce applications such as Shopify, OrderDesk, AfterShip, CartHook, Customily, RockerBox, PostPilot, Klaviyo, etc.

-Coordinated with different department heads to ensure that operations are going smoothly within the store

PROJECT MANAGEMENT ASSISTANT (PROMOTED)

FRONT OFFICE ASSOCIATE

THE SULO RIVIERA HOTEL

4 Matalino St., Diliman, Quezon City

- Familiarized self with Harmony (Hotel Reservation System)

- Greeted incoming guests and assisted them with their enquiries

- Assisted guests with check-in & out process, payments, & reservations

ARTSTREAM HOSPITALITY MANAGEMENT GROUP INC.

26, Tomas Morato Avenue, Quezon City

- Absorbed immediately through internship

- Searched for potential applicants, interviewed them, and assisted hired applicants through the employment process

- Checked the DTR of employees of other properties during payroll JUN - OCT 2019 HUMAN RESOURCES ASSISTANT

NOV - APRIL 2020

MAY - NOV 2020

NOV - FEB 2021

FEU Associate ITHM Program Head

adkxkt@r.postjobfree.com

849-900

Johncent Mendoza Del Rosario

Hotel Rembrandt, Group Training Mngr.

adkxkt@r.postjobfree.com

091********

Joel Sta. Maria Feliciano Belmonte Jr.

4th District Representative

Former Speaker of the House

Former President and CEO of Philippine

Airlines

(information available upon request)

CHARACTER REFERENCES

Festejo & Carballo Training and Development Consultancy

- Oriented with the standards of airlines and how to achieve them.

- Learned my areas of improvement, do's and dont's when applying, and trained on how to answer interview questions

DECEMBER 2019 PERSONALITY DEVELOPMENT AND CABIN CREW SEMINAR Far Eastern University, Manila

- Studied and passed the course of SMART Amadeus for airline online ticketing and reservations.

AUGUST 2017 SMART AMADEUS

Far Eastern University, Manila

- Trained to plan and coordinate events, functions or conferences in different venues such as conference centers, hotels, and more. OCTOBER 2018 TESDA EVENTS MANAGEMENT SERVICES NC II Far Eastern University, Manila

- Trained to arrange trips for customers, including providing them with necessary travel documents and reservations.

SEPTEMBER 2017 TESDA TRAVEL SERVICES NC II

JULY 2017 TESDA TOUR GUIDING SERVICES NC II

Far Eastern University, Manila

- Studied and passed the course of SMART Amadeus for airline online ticketing and reservations.

Luis Miguel Ele

Senior Team Lead, Family Gifts Co.

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Monshiar Martell Villarta

Project Manager, Family Gifts Co.

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PAL Training Center, Manila

- Oriented the process in airport check-ins and how to accommodate passengers before flight.

AUGUST 2016 AIRPORT PASSENGER HANDLING

SEMINARS & TRAININGS

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