Employee Relations Manager

ANDREA S. GOODISON

Miami Beach, FL *****● 860-***-**** ●************.**@*****.***

PROFESSIONAL SUMMARY

Accomplished seasoned Senior HR Business Partner with a passion to lead, inspire and develop others.

Strategic thinker with the ability to achieve results while building relationships at all levels in the organization. Strong interpersonal skills with proven ability to communicate, influence and motivate executive business partners, managers, teammates, cross-functional groups and individuals/teams to deliver business results.

KEY SKILLS PROFILE

Outsourcing/Offshoring (BPO) SME – US and Jamaican Labor Laws

Benefits/Payroll Administration Compensation

HRIS Conversion, Implementation and Utilization Labor/Employee Relations

Multi-Site HR Management Experience Staff Recruitment and Retention

Disciplinary Procedures Contract Negotiation and Administration

Claims Management Employee Counseling

Confidential Record Keeping Legal Issues & Compliance (ADA, EEO,

Non-Profit Organization FMLA, FLSA, OSHA)

PROFESSIONAL EXPERIENCE

Conduent

Director, Human Resources Business Partner

September 2019 - Current

Advise and influence all levels of management on performance management, organizational development and effectiveness, and management effectiveness.

Plan, implement and facilitate HR initiatives (workforce planning, performance reviews, employee engagement, talent review, succession planning, compensation planning) for 4000+ employees.

Monitor the “pulse” of the employees; analyze data/trends to help drive improvements taking a proactive approach.

Manage employee communication and feedback mechanisms via department meetings, employee satisfaction surveys, employee focus groups, and one-on-one meetings.

Coordinate and communicate various training requirements including management, safety, security, Code of Conduct, etc.

Work with senior leaders in developing and leveraging HR metrics to guide HR effectiveness.

Facilitate development of the client group’s integrated people plan and ensures alignment with the strategic plans of the organization.

Manage and resolve complex employee relations issues. Counsel management on policy interpretation and legal awareness. Advise and investigate (when applicable) regarding the appropriate resolution of employee relations issues.

Assists in the administration of the disciplinary procedure.

Ensure the consistent treatment of employees and the consistent application of human resources policies and

procedures.

Works closely with Internal Audit, Global Security, and Information Technology on investigations of ethics,

discrimination, harassment, or other workplace issues.

Uses advanced HR information systems to access and analyze data for reporting purposes based on business unit needs and uses relevant data to recommend solutions.

Evaluates existing policies and procedures and makes recommendations for changes and implementation throughout the organization.

Human Resources Agency of New Britain, Inc.

Director of Human Resources & Risk Management

May 2012 - September 2019

Manage benefits program administration for 13 locations, including compliance, communication with

employees, documentation, reporting, vendor relationships, claims processing and the design and delivery of benefits program education to management and staff; participate in compliance reporting relating to benefits.

Implemented an HRIS system for HR and Payroll

Contract negotiation and administration and interpretation. Interface with the Union rep, Worksite Leader and Management to resolve grievances.

Monitor and implement applicable human resource federal and state requirements; conduct investigations,

maintain documentation, represent organization at hearings to ensure legal compliance by the organization - manage and update employee files periodically

Oversee the recruiting, interviewing, coach managers on candidate selection, and maintain exit interview data to maintain the quality and level of staff required by the organization to meet its goals; monitor for improvement and efficiency.

Oversees the development and maintenance of employee personnel files/records.

Create and update job requirements and job descriptions for all positions to maintain the organizational

structure.

Facilitates new hire orientations and manages the on-boarding process.

Oversee the evaluation of employee work performance, coach managers on evaluation and corrective action skills; hear and resolve employee issues; counsel employees and supervisors.

Counsel management on human resources best practices develop and recommend modification of human

resources policies and practices when appropriate.

Maintains and performs periodic audits of all human resources records to ensure accurate documentation; offers guidance in processing reports.

Maintain OSHA 300 Log and manage workers’ compensation claims including accident and incident

investigation

Apple Rehab, Rocky Hill, CT

Human Resources Manager

September 2009 - May 2012

Manage a broad range of HR functions for facility

Manage payroll for 135 union and non-union employees.

Contract negotiation and administration and interpretation. Work with the Union rep, Worksite Leader and Management to resolve grievances.

Benefits (Health insurance, STD, FMLA, COBRA, 401k).

HRMS database administration.

Personnel file management.

Employee screening/hiring/orientation.

Maintain compliance with federal/state employment regulations.

Provide full range of assistance in the functional areas of HR to support and enhance organizational goals.

Provide support to line supervisors, managers and directors.

Employee relations issues.

Conduct internal investigations in support of resolving concern.

Maintain OSHA 300 Log and manager workers’ compensation claims including accident and incident

investigation.

EDUCATION

Bay Path College, Longmeadow, MA – Bachelors of Science in Business Administration w / Human Resources Concentration

CERTIFICATIONS

Sexual Harassment and Workplace Violence Coaching and Mentoring

How to Conduct an Investigation FMLA – Rockhurst Uniersity

OSHA Compliance Essential of Human Resources Law

HACCP Training & Certification - Sysco University & State of Connecticut Department of Aquaculture

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management

Human Resources Association of Central Connecticut

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