CURRICULUM VITAE

SUMIT PRATAP SINGH

E- Mail ID: adkxaf@r.postjobfree.com

Contact No.: 073********, 094********

CAREER OBJECTIVE:

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills use and develop my aptitude to further the organizations objectives and also attain my career target in the progress.

EDUCATION / ACADEMICS:

Qualification

University/Board

College/School

Year Of Passing

Division

P.G.D.M.

G.L BAJAJ INSTITUTE OF MANAGEMENT & RESEARCH

G.L BAJAJ INSTITUTE OF MANAGEMENT & RESEARCH

2012

First

B.B.A

V.B.S. PURVANCHAL UNIVERSITY, JAUNPUR

SCHOOL OF MANAGEMENT SCIENCES

2010

First

12th

U.P. BOARD

J.D.S.V.M. INTER

COLLAGE

2004

Second

10th

U.P. BOARD

J.D.S.V.M. INTER COLLAGE

2002

Second

COMPUTER PROFICIENCY:

MS-Office, MS-Excel

ACADEMIC ACHIEVEMENTS:

Coordinate in alumni meet programmed (2011)

Played Cricket,Chess,carromboard at school level

Organizing member of my school and college cultural committee.

AREA OF INTEREST (SPECIALIZATION):

Marketing & International Business

SUMMER PROJECT & TRAINING:

Name of Organization

Designation

Duration

Job role/Responsibility

Nestle Coffee

Research project

Two Months (2009)

Brand preference of coffee among the consumers in Varanasi

Eureka Forbes Pvt. Ltd

Summer internship trainee

22 April 2011 – 4 June 2011

Customer Satisfaction of AQUAGUARD

CURRENT EMPLOYER:

2 Years Experience of ZOMATO MEDIA PVT LTD as a Senior Executive in Kanpur & Lucknow Node.(28 August 2018 to June 2020)

Reference Check – Shivam Singh 945-***-****) Assistant Manager North.

Reporting Manager – Nikita Gupta (892*******) Lead Associate Lucknow cluster.

JOB PROFILE:-

It was very challenging to establish a company in smaller cities and finding deliver partner but I work hard to make it easier and gave the company a new direction.

Trained the newly hired delivery partners in and teach about the Quality parameters Work culture and other kinds of stuff. Acting as a remote relationship manager for the partners.

Fulfillment of all supply chain process and boys handling. Managing driver fleet and driver performance metrics - productivity, frauds, quality, etc. within the assigned clusters.

Coordinate with demand team for order projections, Re-engagement of inactive drivers. Conduct field support within assigned clusters to reduce driver churn. Provide timely resolution to driver tickets and escalations.

Coordinate with team manager for field sourcing. Coordinate with call support team for providing resolution to critical state orders.

Helping and working with operations staff whenever it is required and getting in touch with the merchants to ensure timely deliveries.

Working closely with the Logs and Sales Team and various rider engagement programs. Keeping a check on the quality of the entire backend of the partners.

Making weekly and Monthly reports on the quality data for operations. Taking end to end responsibilities for any multiple tasks assigned.

Complaint handling and Re-Fresher Training (Quality Analysts) and define service quality parameters for better customer and merchant experience. Routing and solving all for the escalations raised by the partners.

Focusing on 1st To 50th Order Conversion and Day 7 Training and send out communication daily.

Tracking daily/weekly reporting of the team. Taking initiatives in fixing the gaps at the operation level.

Launching & Managing the Delivery Partner of Three Cities.

Kanpur

Barabanki

Raebareli

PREVIOUS EXPERIENCE:

4 Years of experience in CONSEGNA SERVICES PVT. LTD. as a Controlling Manager in Gurgaon (Food & Supply Chain Management). (29 August 2014 - 15 August 2018).

JOB PROFILE:-

Recruitment of Field Executives & Supervisor in Gurgaon & New Delhi location.

Manage of all quires and communications with Clients.

Fulfillment of all supply chain process and boys handling.

Manage Operators, Supervisor and Delivery Boys.

Meeting with clients and provide Solution for their queries.

2.2 Years of experience in OLINA PROFESSIONAL COSMETICS PVT LTD. as a Sales Officer in Allahabad and near about Areas. (5 July 2012 – 22 August 2014).

JOB PROFILE:-

B2B Sales.

Make the Distributor and Retailers.

Daily Market to the Sales Executive.

SKILLS:

Ability to work under pressure.

Time management – conflict Resolution.

Talented multi-Tasker.

Training Program design and decent verbal communications.

INTEREST/ HOBBIES:

Net Surfing; Meet a new Guys, Chess & Gardening.

PERSONAL INFORMATION:

NAME : SUMIT PRATAP SINGH

DATE OF BIRTH : 17 MAY 1986

FATHER NAME : LATE MR. CHHEDDU SINGH

PERMANENT ADDRESS : SULEM SARAI, ALLAHABAD

UTTAR PRADESH – 211001

E. MAIL : adkxaf@r.postjobfree.com

Contact No. : 073********, 094********

LINGUISTIC PROFICIENCY : ENGLISH, HINDI

DATE SUMIT PRATAP SINGH

SPACE FOR PHOTOGRAPH

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