Excellent food and beverage service (to guests), sales ability
Resume:
PROFESSIONAL F&B ASSOCIATE ASHISH DEVDAN
& BUTLER IN LUXURY HOTELS, ******.******@*****.***
RESORTS AND CRUISE. Skype Id. live:devdan.ashish
Passport No. R0578361
SUMMARY
3+ years of experience in F&B Department.
CAREER OBJECTIVE
To work with an organization where I can utilize my skills and knowledge to make significant contribution to the organizations growth and development and in turn I will get an opportunity to exposure and expertise that would help me to build strong and successful career.
Currently looking to join a suitable organization that rewards hard work, welcomes experienced skillful employee and offers good opportunities for career development.
SKILLS
Being able to work for long hours
Excellent customer service
Sales ability
Handling guest complaints Multi-tasking
Excellent ability to work in a fast paced environment
EXPERIENCE
Jul-2018 - Till Today Genting Hongkong (Genting Dream Cruise)
Waiter
Provide excellent customer services
Always strive towards best customer satisfaction Greet customers and present menus
Make suggestions based on their preferences Take and serve food/drinks orders
Up-sell when appropriate Arrange table settings
Keep tables clean and tidy at all times Check products for quality
Deliver checks and collect payments (learned to make reports)
Cooperate and communicate with all serving and kitchen staff
Adhere to all relevant health department rules/regulations and all customer service guidelines
Oct-2017 - Jun-2018 Della Adventure and Luxury Resort
Butler
Providing personalized service to guests
Having a deep knowledge of all hotel amenities for guests
Working with all departments (housekeeping, food services, etc.) to meet guests’ needs
*In Brief:
Meet guests when they arrive and getting them settled in their rooms. Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
Have a thorough understanding of all spirits and specialty foods in stock
Assess and restock wine and spirit collections as necessary Serve meals and pour drinks for guests
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
Run errands for guests when necessary
Ensure guests’ rooms are clean and tidy up when necessary Recommend and arrange amenities for guests
See guests off when they check out Remain well-groomed at all times
Keep up-to-date on all hotel policies on safety and hygiene
Perform all duties with discretion, professionalism and a pleasant demeanor
Jul-2016 - Oct-2017 ITC Grand Central, A luxury collection Hotel Mumbai
Guest Service Associate and Butler Responsibilities as above
Nov-2014 - Apr-2015 Holiday Inn Mumbai International Hotel
Trainee
Undergone 22 weeks training in F&B, Front office, Housekeeping, Food production departments.
EDUCATION
DEGREE / COURSE
INSTITUTE / COLLEGE
UNIVERSITY / BOARD
PERCENTAGE
/ CGPA
YEAR OF PASSING
Bachelors of hotel management (BHM)
Rizvi college of Hotel Management and Catering Technology
Mumbai University
Successful
2016
HSC
V.P.M. College Mulund East
Mumbai
63 %
2012
SSC
Gurukul Highschool Lonavala
Pune
73 %
2010
ACHIEVEMENTS
Beverage seller : Appointed as a beverage seller in an Exclusive Restaurant.
Lobster Ink Candidate : I am certified lobster ink candidate. Lobster Ink provides best hospitality knowledge worldwide.
Butler Service : I had got transferred from Guest Service Associate to Butler service within a probation period on my first job.
Computer Proficiency : Completed Three Months MS-CIT course at Aditi Computers, N.S. Road, Mulund (W).
STRENGTHS
Hard and efficient working.
Adaptable in any kind of environment.
AREAS OF INTERESTS
Food and Beverage, Butlers, Front Office
HOBBIES
Dancing, Drawing, Singing
PERSONAL DETAILS
Address : 80 - Girijabai Chawl, near Mangal Archana society, Nahur Gaon, Mulund (W), Mumbai 400080
Passport detail : R0578361
Indian CDC no. : MUM 417202
Date of Birth : 08/05/1995
Gender : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi, Marathi, Telugu, Gujarati
Job Location : Anywhere in India & abroad
Industry : Hospitality & Tourism
Religion : Telugu Christian
DECLARATION
I hereby declare that the statement made above are true, Complete and correct to the best of my knowledge and belief.
Date :
Place : ASHISH DEVDAN
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