Manager Customer Service

FISAYO AYODEJI AKINNAGBE

**, **** ******, ***** *** stop, off Ikorodu road, Ikorodu, Lagos State.

Mobile no: 080*-***-**** / 070*-***-****

E-mail: déjàvupoppin@gmail.com

SUMMARY: To develop a professional career in a dynamic and solid track record organization, supporting their objectives, while devoting a personal effort to support the organizational goals to meet delivery services and actualizing success in my chosen career.

PERSONAL PROFILE:

Gender: Male Nationality: Nigeria

Date of Birth: 18th June, 1980 Marital Status: Married

Religion: Christianity State of Origin: Ondo State

EDUCATION HISTORY AND QUALIFICATIONS:

Medilag Consult

(College of Medicine, Luth - Idi Araba, Lagos State) 2013 - 2014

Advanced Professional Diploma in Health, Safety & Environmental Mgt.

Obafemi Awolowo University, Ile Ife, Osun State.

BSc in Urban and regional planning 2000 - 2006

Atunrase Boys High School, Ishaga, Lagos State.

Senior Secondary School leaving Certificate. 1991 – 1997

EMPLOYMENT HISTORY:

De Lawrence Court & Suites Hotel July. 2012-Till Date

12, Bamishile Street, Behind Centage Plaza, Off Allen Road,

Ikeja, Lagos State.

Designation: Event Manager (Facility Manager)

Core responsibilities:

Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences on land matters.

Staff management and supervising and coordinating work of contractors.

Calculating and comparing costs for required goods or services to achieve maximum value for money.

Directing, coordinating and planning essential central services such as reception, security maintenance, mail, archiving, cleaning, catering, waste disposal and recycling

Ensuring the building meets health and safety requirements and that facilities comply with legislation.

Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.

Buildings and grounds facility maintenances officer.

Acts as intermediate between vendors, artisans and management team when assets breakdown occur during and after working periods.

Self-reliant and competent in dealing with emergency cases of organization assets.

ChamsAccess Limited (Chams Plc. Subsidiary) Feb. 2009 – June 2012

8, Louis Solomon, Victoria Island, Lagos, State

Designation: Facility Manager (ATMs Site Manager)

Core responsibilities:

To Negotiate and conclude all site requirements with site owners.

Conduct proper assessment of potential sites and ensure ATM profitability at sites.

Manage, Monitor and control all customer interfaces

Timely review and updating of all relevant databases – Real Estate Database, Site Owner Database, Site Contacts, and Rental Database.

Develop best practice customer service for products.

To Administer and collate feedback forms – Pre & Post-installation feedback forms and Site Owner Satisfaction Form.

Coach, develop and share knowledge freely with others in the team

Take full responsibility for training of Staff where applicable and provide adequate platform for accountability within team.

Key achievements:

Successful award of the ChamsAccess ATM consortium license

Successful implementation of ChamsAccess/Universal Service Provision Fund project (Approximately N200 million naira project).

Successful implementation of ATM for Bank PHB, Access Bank Plc and Sterling Bank ATMs all over the country (Seven Months project).

Part of a team (Business Development / ATMs site Mgt) that deployed and maintains 54 Units of KingTeller ATMs in First Bank branches nationwide.

Key player in the deployment of 100 KingTeller ATMs in Sterling bank branches and offset locations.

Aquarius Investment Company Limited Feb. 2008 – Jan. 2009

3, Aminu close, off Nathan Street, Ojuelegba, Surulere, Lagos State.

Designation: Facility / Relationship Manager

Core responsibilities:

Operation Planning and serving as interface to maximum production.

Scheduling and activity monitoring / quality assurance.

Ensuring that company maintains competitive control amongst its contemporaries.

Key achievements:

Construction of Redeemer’s University Main Library, Km 46, Lagos – Ibadan Express Way.

Construction of Girls Hostel of Ajay in Crowther University, Oyo State.

Renovation and completion of women Hostel, landscaping and beautification of the Faith

Plaza, Anglican Diocese, Igbogunu, Bariga, Lagos State.

N.Y.S.C Feb. 2007 – Jan. 2008

Ukpah Community Secondary School, Bekwarra, Cross River State

Designation: Geography and Health Science teacher

Other Position Occupied:

Vice President, Nigeria Drug Law & Enforcement Agency (NDLEA), CD Group,

Bekwarra, Cross Rivers State.

INDUSTRIAL ATTACHMENT Feb. 2004 -May 2004

Ministry of Environment, Ejigbo Local Govt. Council, Isolo, Lagos State.

PROFESSIONAL MEMBERSHIP

Member Nigerian Collegiate Jaycees (Junior Chambers International) 2003

Member Nigerian Institute of Town Planners- MNITP No: 3255 2012

Town Planners Registration Council- RTP No: 2917 2013

Advanced Professional Diploma In Health Safety & Mgt. (HSE) 2014

CORE COMPETENCES

Sales skills – Good in-depth knowledge of services and products often helps to sell to clients / customers and improve hotel or organization revenue.(Records available)

Customer service – With my customer and relationship skills, have been able to maintain organization-clients relationship while also attending/resolving customer issues.

Personnel management – Possessing a strong leadership skills and management experience has enable me manage all types of staff in the organization have been employed.

Communication skills – Can excellently communicate verbally, thus, encouraging good relationship with hotel manager, relaying instructions to staff, and interact with hotel guests.

Time management – I inculcate managing of my time in anything I engage myself, to allow a balance on my work schedules.

Organization skills – Maintaining good standard of hotels, I supports in chosen highly organized professionals or staff to keep each hotel departments running smoothly and keeping assets intact.

Attention to detail – With my education background and experience for many years has effectively been used in this area. I tried to listen to detail which is due to my educational background experience, it helps to maintain good working environment for all staff and clients.

Computer skills – A good user of all computer packages (MS Word, Excel shetts, power point presentation etc.) systems allow me manages everything from creating guest database, feedback form from customers / clients etc.

INTERESTS AND ACTIVITIES

Reading, Playing Lawn Tennis and Traveling.

REFERENCES

To be provided upon request.

Contact this candidate