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Social Media Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
March 16, 2021

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Resume:

OBJECTIVES

To obtain the leadership responsibilities and improve my organizational ability to exceed goals and work in a progressive organization where I can expand all my knowledge and provided me exciting opportunities to utilize my skills and qualification to produce result fidelity.

CONTACT

MOBILE:

+91-991*******

EMAIL:

adkx6x@r.postjobfree.com

ADRESS:-

#124 1st Main Road 2nd Stage Okalipuram Bengaluru-560021

SUMANTH MADHU SUDHAN

FOOD & BEVERAGE MANAGER

EDUCATION

BACHELOR’S DEGREE IN HOTEL MANAGEMENT -

(JULY 2011 TO APRIL 2014)

Presidency College of Hotel Management, Bangalore

HIGHER SECONDARY- (JUNE 2009- MARCH 2011)

Yadava Pre University College, Bangalore

SECONDARY- (APRIL 2009)

Sheshadripuram Boys High School, Bangalore

EXPERIENCE

ETIHAD AIRWAYS – ABU DHABI

(Nov 2014 – Jun 2016)

Maintained Smooth And Timely Operations In Preparation And Delivery Of Meals And Kitchen Sanitation.

● Verified Proper Portion Sizes And Consistently Attained High Food Quality Standards.

● Practiced Safe Food Handling Procedures At All Times.

● Properly Labeled And Stored All Raw Food Ingredients Including Produce, Meat, Fish, Poultry, Dairy And Dry Goods In The Appropriate Storage Room, Walk-In Refrigerator, Freezer Or Cooler.

APOLLO SHIPS CHANDLERS, INC REGENT SEVEN SEAS

( Nov 2016 – June 2017)

Planned Lunch and Dinner. As Well as Special Menu For In-House Events And Catering.

Practiced Safe Food Handling Procedures At All Times.

Maintained Smooth And Timely Operations In Preparation And Delivery Of Meals And Kitchen Sanitation.

Prepared Food Items Consistently And In Compliance With Recipes, Portioning,

SODEXO FOOD SOLUTIONS INDIA

( JULY 2017 – DECEMBER 2018)

Managing food and beverage operations within budget and to the highest standards

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

Preserve excellent levels of internal and external customer service

Design exceptional menus, purchase goods and continuously make necessary improvements

Identify customers’ needs and respond proactively to all of their concerns

Lead F&B team by attracting, recruiting, training and appraising talented personnel

Establish targets

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity

RED CHILLY FOOD SOLUTIONS INDIA

( JAN 2019 – TILL DATE)

Associated with entire Food operation.

Manpower management.

Ensure that employees comply with health and food safety standards.

Responsible for Staff training and Development.

Establish standards for personnel performance and customer service

Responsible for social media promotions for offers in any outlets.

Report on management regarding sales results and productivity

Commitment to delivering a high level of customer service and guest recovery.

Establish targets

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity

NOSH FOODS PRIVATE LIMITED

(ASSISTANT MANAGER – OPERATION )

Create business strategies to attract new customers, and enhance profitability.

Hire, train, and oversee new staff.

Respond to customer complaints and concerns in a professional manner.

Ensure store compliance with health and safety regulations.

Prepare detailed reports on buying trends, customer requirements, and profits.

Prepare detailed reports on buying trends, customer requirements, and profits.

Undertake store administration duties such as managing store budgets and updating financial records.

Monitor inventory levels and order new items.

Completes warehouse operational requirements by scheduling

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

INDUSTRIAL TRAINING

Completed IT Training in all Departments at “THE PARK PLAZA BENGALURU”

SPECIALIZATION TRAINING

Advance Diploma In Culinary Arts : Indus –Chennai

“ON JOB TRANING” In Leading Hotels Like ITC WINDSOR, ROYAL ORCHID, ROYAL ORCHID SUITE, THE ATRIA, TAJ WEST END, RAMADA, THE VIVANTA BT TAJ – Bengaluru

DECLARATION

I hereby declare that the information mentioned above is true to the best of my knowledge and belief.

SUMANTH M

Language skills

ENGLISH

TELUGU

TAMIL

KANNADA

HINDI

TECHNICAL SKILLS

OPTIMUM

MICROSOFT OFFICE

PERSONAL TRAITS

- Quick Learner

- Self Motivation and highly committed

- Team Player

- Problem Solver

- Adaptability

- Self Confident and decision making

PERSONAL INFORMATION

Date of Birth : 30th Jan 1994

Place of Birth : Chennai

Gender : Male

Height: 176 cm

Marital status: Single

Blood group: AB-

Father’s Name : S. Madhusudhan

Occupation : Banking Sector

HOBBIES

Listening to Music

Travelling

Drawing

Cooking



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