Social Media Customer Service
Resume:
OBJECTIVES
To obtain the leadership responsibilities and improve my organizational ability to exceed goals and work in a progressive organization where I can expand all my knowledge and provided me exciting opportunities to utilize my skills and qualification to produce result fidelity.
CONTACT
MOBILE:
EMAIL:
*********@*****.***
ADRESS:-
#124 1st Main Road 2nd Stage Okalipuram Bengaluru-560021
SUMANTH MADHU SUDHAN
FOOD & BEVERAGE MANAGER
EDUCATION
BACHELOR’S DEGREE IN HOTEL MANAGEMENT -
(JULY 2011 TO APRIL 2014)
Presidency College of Hotel Management, Bangalore
HIGHER SECONDARY- (JUNE 2009- MARCH 2011)
Yadava Pre University College, Bangalore
SECONDARY- (APRIL 2009)
Sheshadripuram Boys High School, Bangalore
EXPERIENCE
ETIHAD AIRWAYS – ABU DHABI
(Nov 2014 – Jun 2016)
Maintained Smooth And Timely Operations In Preparation And Delivery Of Meals And Kitchen Sanitation.
● Verified Proper Portion Sizes And Consistently Attained High Food Quality Standards.
● Practiced Safe Food Handling Procedures At All Times.
● Properly Labeled And Stored All Raw Food Ingredients Including Produce, Meat, Fish, Poultry, Dairy And Dry Goods In The Appropriate Storage Room, Walk-In Refrigerator, Freezer Or Cooler.
APOLLO SHIPS CHANDLERS, INC REGENT SEVEN SEAS
( Nov 2016 – June 2017)
Planned Lunch and Dinner. As Well as Special Menu For In-House Events And Catering.
Practiced Safe Food Handling Procedures At All Times.
Maintained Smooth And Timely Operations In Preparation And Delivery Of Meals And Kitchen Sanitation.
Prepared Food Items Consistently And In Compliance With Recipes, Portioning,
SODEXO FOOD SOLUTIONS INDIA
( JULY 2017 – DECEMBER 2018)
Managing food and beverage operations within budget and to the highest standards
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Identify customers’ needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity
RED CHILLY FOOD SOLUTIONS INDIA
( JAN 2019 – TILL DATE)
Associated with entire Food operation.
Manpower management.
Ensure that employees comply with health and food safety standards.
Responsible for Staff training and Development.
Establish standards for personnel performance and customer service
Responsible for social media promotions for offers in any outlets.
Report on management regarding sales results and productivity
Commitment to delivering a high level of customer service and guest recovery.
Establish targets
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity
NOSH FOODS PRIVATE LIMITED
(ASSISTANT MANAGER – OPERATION )
Create business strategies to attract new customers, and enhance profitability.
Hire, train, and oversee new staff.
Respond to customer complaints and concerns in a professional manner.
Ensure store compliance with health and safety regulations.
Prepare detailed reports on buying trends, customer requirements, and profits.
Prepare detailed reports on buying trends, customer requirements, and profits.
Undertake store administration duties such as managing store budgets and updating financial records.
Monitor inventory levels and order new items.
Completes warehouse operational requirements by scheduling
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
INDUSTRIAL TRAINING
Completed IT Training in all Departments at “THE PARK PLAZA BENGALURU”
SPECIALIZATION TRAINING
Advance Diploma In Culinary Arts : Indus –Chennai
“ON JOB TRANING” In Leading Hotels Like ITC WINDSOR, ROYAL ORCHID, ROYAL ORCHID SUITE, THE ATRIA, TAJ WEST END, RAMADA, THE VIVANTA BT TAJ – Bengaluru
DECLARATION
I hereby declare that the information mentioned above is true to the best of my knowledge and belief.
SUMANTH M
Language skills
ENGLISH
TELUGU
TAMIL
KANNADA
HINDI
TECHNICAL SKILLS
OPTIMUM
MICROSOFT OFFICE
PERSONAL TRAITS
- Quick Learner
- Self Motivation and highly committed
- Team Player
- Problem Solver
- Adaptability
- Self Confident and decision making
PERSONAL INFORMATION
Date of Birth : 30th Jan 1994
Place of Birth : Chennai
Gender : Male
Height: 176 cm
Marital status: Single
Blood group: AB-
Father’s Name : S. Madhusudhan
Occupation : Banking Sector
HOBBIES
Listening to Music
Travelling
Drawing
Cooking
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