Customer Care Service
Resume:
KNOWLEDGEOF
Customer satisfaction
Arranging callbacks
Customer service
Receptionduties
Telemarketing
Resolving problems
Crystal Jane S. Obera
Resume
CAREER OBJECTIVE
Strong communicator with exceptional interpersonal skills, positive attitude, and team work abilities, sound judgment, active listening skills, computer skills for data collection and High School Diploma. Iterested in a Call Center Agent position to apply exceptional selling skills and product knowledge, and great communication skills to achieve and improve on customer satisfaction and successful product sales. Also, bringing strong product knowledge and coaching skills to provide education on customer requests.
ACADEMIC QUALIFICATIONS
Senior High School Student
2020-2021
St. Mary's College of Tagum Inc.
PERSONALSKILLS
Articulate
Prioritising work
Good hearing
Team player
Time management
Flexible
Detail focused
PERSONAL DETAILS
EMAIL: **********@*****.***
PHONE NUMBER:
CALL CENTER SKILLS AQUIRED WHILST STUDYING
Dealing with calls in a highly professional manner.
How to act as the first point of telephone contact for a customer.
Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Responding to customers who have special communication needs, such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
Quickly understanding callers point of view and to empathise with them.
Able to respond and adapto the needs of all customers.
Fully aware of all laws & regulations regarding data protection.
Quickly processing information.
KEY COMPETENCIES
Excellent verbal and written communication skills.
Ability to work with minimum supervision in a busy environment.
Able to do repetitive tasks accurately over long periods of time.
Working knowledge of MS Office software and spreadsheets.
.
Junior High School Graduate
(with honors)
2018-2019
Lorenzo S. Sarmiento Sr. National Highschool
Pass
English
Pass
Geography
Pass
Physics
Pass
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