Customer Service Sales

SIMON

PHOMMAKESONE

*****.****@*****.*** 707-***-**** Sebastopol, CA 95472

PROFESSIONAL SUMMARY

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

ACCOMPLISHMENTS

•Founding member of the recreational esports club at Sacramento state University.

SKILLS

•Client Service

•Sales expertise

•Customer service

•Network development

•Product promotions

•Problem solving strength

•Interpersonal communication skills

•Account servicing

WORK HISTORY

Office Administrator Ophone Diamond & Jewelry - Santa Rosa, CA 02/2018 - Current

•Managed CRM database, including troubleshooting, maintenance, updates and report generation.

•Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

Sales Associate Specialist Baseball Cards And Memorabilia - Rohnert Park, CA 03/2014 - 08/2017

•Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

•Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

EDUCATION

California State University - Sacramento - Sacramento, CA 01/2020

Bachelor of Arts: Economics

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