Front Office English Teacher

LIANA ARCENA MARCA

Nationality: Fiilpino

Language: Filipino, English

Address: *** *** **** ******** *. Pulilan, Bulacan PHILIPPINES

Date of Birth: February 24, 1996

E-mail: *************@*****.***

Mobile No: +639*********

OBJECTIVE

To be part of a competitive and stable organization in which broaden my knowledge and develop my skills in order to contribute to the company’s success and to enhance my educational and professional skills in a stable and dynamic workplace

QUALIFICATIONS

With proven Critical, organizational and communication skills. Can work under pressure and independently which can be able to multi-task. Has driven and willingness to learn

WORK EXPERIENCE (from PAST to PRESENT)

Communications Relationship Manager

Concentrix Co. ltd.

UBER Chat and Email Suppport

2016 – 2017

Customer Service is a high priority with regards to all concern by the clients / customer

Develop long term and sustainable clients and business relationship with all the products and services through email, phone calls and personal contact

Meet quality assurance requirements and other key performance metrics

Assist customers with any technical issues experienced with website and escalate any difficulties to management appropriately

Perform basic account maintenance activities

Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.

Front Office Coordinator

Xenia Hotel and Casino

2017 – 2018

Ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures.

Assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff.

Make sure all arrivals are blocked and evens out the house count. They check arrivals of VIP guests, are in charge of possible upgrades and have the concierge team deliver note cards to guest rooms per hotel chain standards.

Teacher 2 English Teacher

Building Blocks Int’l School

2018

English Teacher Kid 1

Kindergarten Head Teacher

St. Peregrine Kids Development School

2018-2019

Includes planning, implementing and assessing lessons.

Teach children with patience and creativity.

Includes designing teaching plans/materials and using activities and instructional methods to motivate children.

Waitress

Xihu Resorts Hotel

2019-2020

Front Office Room Controller and Front Office Coordinator

Xihu Resorts Hotel

2019-2020

Leads VIP Service team

Make sure that room service and VIP service was given properly

Assigned for FO staff attendance, leave request and staff related concerns.

Assists Front Desk if necessary

CREDIT OF HONORS & MERITS

COLLEGE

Best in Communication Skills Best in Art

(Field Debate & Speech Choir) Best in Science

Outstanding Student of the Year 2014

Outstanding Student Officer 2014

SECONDARY

Best in Communication Skills

Junior 1 Top 1 Class C and Diligent

Best in Music and Art

SKILLS

-Excellent interpersonal, written, and oral communication skills

-Has good problem-solving skills and highly-analytical

-Flexible and adaptable – able to multi-task and work in tight deadlines and pressure

-Self-driven and willingness to learn and train in any aspect of job

-Excellent in Microsoft Office

Word

Excel

Powerpoint

Calc

Paint, etc

EDUCATIONAL BACKGROUND

College Graduate

Bachelor of Technical Teacher Education

Bulacan State University

2012 – 2016

TRAINING & DEVELOPMENT

Mental Illness (Symposium)

March 20, 2015

Kapatid Youth Organization

July 29-31, 2015

Press Conference

September 14-15, 2010

REFERENCE

Nicko Geronimo Enriquez

Doha Qatar

KFC Supervisor

50553928

I hereby declared that the above stated information is true and correct to the best of my knowledge and belief

Liana Arcena Marca

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