Customer Service Operator

Melanie Beth Dillon

** ******* ******* ******* *****, New York 14472

585-***-****

*************@*****.***

Objective: To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my customer service experience to the fullest.

Education:

Eastridge High School, East Irondequoit, NY 1990

High School Diploma

Monroe Community College, Rochester, NY 1993

AAS Medical Records Technology

Employment:

ADT Security Services, West Henrietta, NY 1999 - present

Emergency Dispatch Operator - Outbound operator

Technical Support/Customer Service - Inbound operator

PSC, Inc., Webster, NY 1995 - 1999

Electronic printed circuit board assembler

Skills and Abilities:

Excellent customer service skills/experience

Ability to work in a fast-paced environment

Able to determine customer needs and successfully assist them

Proficient with computer and telephone usage

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